Fairfield Inn & Suites New Orleans Downtown/French Quarter Area

Travel Agent (Out of My Bubble Adventure’s)Review – Fairfield by Marriott (Downtown New Orleans) I booked a stay at Fairfield Marriott Downtown New Orleans for my wife’s birthday weekend. While the location was convenient, I did request a corner room with a beautiful view in advance, given the special occasion but unfortunately, we were given a handicap-accessible room instead. Though it wasn’t the room we hoped for, the space was still large enough for me to comfortably do my content work. Luckily, my bestie had the idea to hide the chair for my content in the closet so we never had to look at it again. The view felt a bit like being boxed in, almost like a holding cell, but thankfully, we weren’t in the room enough to dwell on it. The check-in process was smooth, and the staff provided exceptional service throughout our stay. Breakfast was also a nice touch fresh, convenient, and appreciated. Fairfield has its strengths in location and basic comfort.

I stayed here for a weekend getaway in New Orleans. Overall, it was a decent experience—nothing fancy, but it got the job done. Room & Comfort: The room was clean, modern, and spacious enough, with a comfy bed, mini-fridge, microwave, and a nice shower. However, rooms facing the street can be noisy—especially on weekend nights when nearby bars are active. I’d recommend requesting an interior or higher-floor room if you're a light sleeper. Location: The location is a big plus—just a short walk to the French Quarter, Bourbon Street, the Superdome, and the convention center. There’s also a streetcar stop nearby which makes it easy to get around. Amenities & Service: Free breakfast is included—simple but appreciated. The fitness center is small but useful. Valet parking is available, but it can be pricey; some guests choose nearby garages for better rates. Staff were friendly and helpful, though service felt more standard than standout. Cleanliness & Value: Everything was tidy overall, though some of the decor and carpets looked slightly dated. For the location and convenience, the price felt fair—just note that rates can spike on weekends or during events.

This was a perfect hotel for a family trip. Large rooms for an urban hotel (including rooms with two kings!), and surprisingly quiet even at night. We saw other guests at breakfast but never heard them in the halls! AC and the blackout curtains worked well. Breakfast was solid and they continuously refreshed hot items. Front desk staff was attentive.||It’s a 10 minute walk to the edge of the French Quarter and 30 mins to Jackson Square - or a very quick Uber ride. I’d stay here again.

We had several guests stay at the Fairfield recently for a wedding, and it was a great experience! The rooms were clean, the staff was helpful, and everyone had a great time. Our guests especially loved how the hotel was close enough to the French Quarter and the streetcar that they could easily go out and explore the city, but they weren’t so close that it felt noisy and claustrophobic. It was the perfect location! I want to give a special shout out to Danielle Caeser, the Sales Manager at the Fairfield, for being so accommodating with our room requests and so helpful throughout the wedding planning process. I also want to thank Ciara at the front desk (whose last name I unfortunately don’t have!) for being so incredibly kind to all our guests. They loved her! We’ll definitely be keeping the Fairfield in mind for any future visitors we have in New Orleans.

This was one of the better Fairfield Inns we have staid in. Spacious, quiet rooms, comfortable beds. Our only complaint was the cleaniest of the shower and the carpets. Shower floor needed some serious scrubbing. No water pressure what so ever. No hooks in bathroom or anywhere to hang wet towels ( with high humidity, towels don't dry and nowhere to hang them make it worse) Within 10 minutes of getting out the shower, your feet were black from the bedroom carpet. Hotel does not provide slippers. As Marriott members, and stay in lots, room floors need to have a deep clean or be replaced.

If you’re going to New Orleans for work, with a large group, or for reasons where you benefit from being in the Central Business District (CBD), then this is a good mid-level hotel option. My partner’s company booked him into this hotel while he was in town for work (I tagged along) and we were pleased with the experience.|The staff was friendly and courteous. They were able to accommodate an early check-in (versus simply holding our bags, though we did see that they offered this as well) and a late check-out when our flights were delayed. We were intially pleased to see there was a hotel bar since a number of colleagues were booked into the same hotel, but unfortunately it closed down during Covid and has not reopened. The reception desk does have a small little shop for snacks and sodas/drinks. Breakfast is complimentary and features bagels, cereal, apples & bananas, yogurts, and egg dish options. |The rooms are nice and clean. Ours had two queen beds which were comfortable. It also had a cabinet with hangers, drawers, a TV, blackout curtains, and a mini-fridge. The bedside lights and easily accessible outlets were only on the table between the two beds rather than on both sides of each bed. Since I had to do some work while I was there, I was glad to have some desk space with a comfortable chair and pretty reliable wifi. Everything was quiet, even though we had a room right by the elevators. On the negative side, there was a flickering bathroom light and the water pressure wasn’t great. The hotel could use some refreshing and doesn’t have much personality but it’s clean and that's the most important thing.|While not quite in the thick of the French Quarter, this hotel’s location is a nice compromise if you want to take advantage of tourist sites in New Orleans like the National WWII Museum, the Aquarium, and everything in the French Quarter. It’s a five minute walk to Canal, which is the true edge of the French Quarter. I’m a big believer in trying to be as central as possible for your interests, and normally we stay on the other side of the Quarter so we can be closer to Frenchman Street for music. Still, if this hotel is offering a good deal, this is a solid option for your New Orleans stay.

Location to destinations was great. But we had air-conditioning in 2 different rooms go out. One of the air units went out shortly after arrival so we were provided a different room. We woke the next morning to temps of almost 80° because the air unit had frozen up and was no longer working. This location badly needs to be updated with new air-conditioning units. Marriott make the investment!!

The hotel is in great condition, my room as well, comfy, big and the bed was very comfortable as well. The service was great, the lady working on front was very helpful and very polite. I even got late checkout without any problems.||The area around the hotel is safe and just few blocks from Bourbon and the French Quarter.||I definitely recommend this hotel if you stay in NOLA and want to be close to everything.

We visited this hotel for Essence Fest. The customer service was good. I really appreciated the fresh lime water in the lobby. The hotel is centrally located to the Superdome, the convention center and Bourbon street . The room was clean. The pillows could be replaced. The staff were kind and helpful. A hotel shuttle is not offered but the front desk has quick access to a taxi. Breakfast is offered each morning and we enjoyed it. The options are cereal, oatmeal, bacon, boiled eggs and bagels.

The hotel is in a great location. It is not far from Decatur, which is a pretty huge thorough affair. It is also not exceedingly far from Bourbon Street. The lobby is really beautiful. I love the rich blue upholstery on the furniture as well as the darker wood that is used throughout. There's a pretty cool sculpture of wind instruments located just behind the receptionist at the host desk. The rooms are pretty spacious. But then again, that is depending on the configuration. If you get a room that has two king size beds, which let's face it, is rare in itself.... Expect that you will have very little walking space between the beds and the TV and the restroom. Initially, I booked us for a two king bedroom because my kiddo loves to spread out like a starfish when they sleep. While that was all fun and dandy, it was difficult to enter the restroom just because of where the restroom was in relationship to the front door. When you enter the room from the front door, you're pushing that door directly into the bathroom door space. It was very cramped. I did not like that. Especially because my kiddo requires a wheelchair, this set up was not gonna work. Luckily we were able to change our rooms. We eventually checked out for other rooms. We finally decided on room 736. That was probably the best decision that we could've made for ourselves. That particular room is one that is configured in such a way that there's just the perfect amount of space for all of our belongings as well as my little ones wheelchair. We had more than enough space. If it is available and you are able to, request room 736. It is conveniently located just around the corner from the elevator. The bathroom is gorgeous. I think you will appreciate the amount of space that is in there. Let me not forget to mention those two, like I said, we checked out like six other rooms before making our decision. I am amazed, but so thankful and grateful that the staff here at the hotel were able to help us to make a better decision on our room type since the one that I initially had booked, it was not gonna work out for us. They were so sweet. I believe the name of the girl up at the front who is assisting us for most of our stay was named Jo. She was awesome. We always loved making conversation with her as we would very frequently come and go from our room to all different parts of the city. She had a lot of suggestions for us as far as places to check out and to eat. My husband and I always appreciate that. She did admit to us, however that she comes into the city for work. She does not stay in the area. So she didn't have as many suggestions as we might've liked, but she did have a few. Whenever we had housekeeping needs, like making request for extra towels and things, these items were delivered quickly. We never had any problems. This hotel does parking but by valet only. I believe it was about an extra $41 per day. The valet guys are very friendly. They never Are pushy about tip. Although, we did tip them $20 each day. Breakfast here was really good. On one day we had eggs and waffles and bacon and sausage as well as the usual cold cereals, oatmeal, bagels, muffins, and that sort of thing. Each day there was always a good variety of yogurt and milk available juice was always available. Infused waters were always available in the lobby throughout the day with cups right next to them. There's a microwave in the lobby. He do have a small refrigerator in your room. We always over order food whenever we go out so it was great to have plates utensils and a microwave downstairs so that we could always reheat food as necessary. I vaguely remember on another morning having breakfast downstairs in the lobby and it consisted of a small soufflé with Green onions or chives. But either way, it was really good. In fact, the breakfast here is actually pretty good. Unless you're going out for something very specific I would say that this hotel offers a darn good breakfast and it is very much worth every penny that you were paying in your hotel fees. Would I stay here again? Definitely. Do I think that the room rate that I received was reasonable? Yes. We had so much space. Did I feel safe staying in a hotel in this location of the city? Yes it is far enough away from the bustling strip area and Bourbon Street. I felt safe, walking down the block even in the evening. Is there a pool? No Do they have laundry facilities? Yes. Definitely get a lot of quarters because drying your clothes requires a lot more money than you think. Do they have ice machine machines? Yes. They are located on the third and fifth floor. Follow the signs. Those are a bunch of the questions that people have asked me about our stay here at this hotel. I let people know that I would try and address everything in my Yelp review. I hope this is helpful.

Brian was super helpful at check-in. What an awesome guy. It's in walking distance to so many places, there's free breakfast. The rooms are nice and very spacious. The beds are so comfortable, I have non-fathered pillows, and I love that they're firm. The staff here is all completely nice. Everyone is so great here. The dislikes the breakfast and all that and the lighting in the bathroom is trash.

This hotel is located about a 10 to 15 minute walk from the French Quarter and Bourbon Street which is exactly what we wanted. It is a nice walk every morning and there was still a lot around the hotel. The lobby is very inviting and spacious with lots of seating. They have a free hot breakfast every morning. Rooms are spacious with a microwave and fridge and small counter area. However, the bathroom area, although the sink and vanity counter were outside of the actual bath tub and shower was a tight fit. The walls and windows were pretty thin and you can hear sirens, lots of talking in the hallway just lots of noise but it's Nola so you understand that people are late. The elevators were the problem one went down while we were there, and the other needed some maintenance and shook from the moment you walked in to the time you walked out on your floor. Each time we held our breath, hoping that this wasn't the one time that the elevator was gonna break down with us in it. The staff was, however, super friendly, and always greeted us every time we walked in and left for the day.

A refurbushed hotel nesstled in downtown New Orleans located minutes from the French Quarter and Bourbon St. The staff was friendly and attentive. There was a slight hiccup upon check-in but it was handled expediently. Otherwise, check-in was smooth. The lobby was spacious with large windows looking out onto the street, which felt like an oversized living room or a den. I didn't get to actually appreciate this space until we were waiting to retun home. The room was basic and quaint. We opted for 2 queen beds, so the room seemed smaller but it met all our basic needs. Pros: Walking distance to Canal and Bourbon streets Many restaurants in walking distance Spaciaous shower Desk with a chair A bench to set a put shoes on Vanity outside the bathroom (if you know, then you know) Cons: No widow view (windows faced other high rise buildings) Noisy (especially in the middle of the night) Carpet (I have allergies and I could smell the carpet) No Ice in the Ice machine Overall, we would definately stay here again........Clean.....Very affordable, not too far from everything but close enough to walk to many things. We enjoyed our stay........

We had several guests stay at the Fairfield recently for a wedding, and it was a great experience! The rooms were clean, the staff was helpful, and everyone had a great time. Our guests especially loved how the hotel was close enough to the French Quarter and the streetcar that they could easily go out and explore the city, but they weren't so close that it felt noisy and claustrophobic. It was the perfect location! I want to give a special shout out to Danielle Caeser, the Sales Manager at the Fairfield, for being so accommodating with our room requests and so helpful throughout the wedding planning process. I also want to thank Ciara at the front desk (whose last name I unfortunately don't have!) for being so incredibly kind to all our guests. They loved her! We'll definitely be keeping the Fairfield in mind for any future visitors we have in New Orleans.

Stayed 1 night (overnight) at this hotel. Conveniently located near French Quarter and NOLA Warehouse District. Room was clean and properly maintained. Staff provide average service but did not went extra miles in checking how's our stay. Complimentary Breakfast (with Hot Items - Sandwiches) was decent.

The front lobby was extremely clean for a older hotel. The rooms were a good size and everything was clean. The staff are extremely friendly, and helpful. They have valet parking, that will keep you car till 4pm if you wanted to walk around the city, and the hotel will keep your luggage save for you while you walk around the city. The breakfast for a hotel was also really good. If you want to stay downtown I recommend this place.

Fantastic one night stay at the Fairfield Inn & Suites New Orleans Downtown/French Quarter. We had little interaction with staff beyond the front desk, but the woman who checked us in was friendly and extremely helpful, especially because we had unique parking situation with the vehicle we drove in. The hotel and our room were clean and well-maintained. As others have noted, it's apparent the building had been renovated into its current iteration, but Marriott and the staff have done an excellent job of keeping the lobby and rooms modern and comfortable. Our room was spacious and we appreciated how there was plenty of counter space as well as a minifridge for our leftovers. The hotel does offer a free breakfast in the morning for guests, though as foodies, we opted out of their breakfast to try the city's local fare. From what we observed, there was a mix of hot/fresh breakfast options alongside items like cereal and pastries. There was staff present to ensure the breakfast area remained stocked and presentable. There also seemed to be ample seating to dine with your party. The location of this hotel also can't be beat! An easy to walk to local eateries and the French Quarter. We felt safe at all times in which our stay had us walking in both the evening hours and early morning hours. Without a doubt, we would book again at the Fairfield Inn & Suites New Orleans Downtown/French Quarter the next time we are in town. We had a pleasant, comfortable, and safe stay with no regrets. Looking forward to our return to NOLA soon and are happy to have a solid place we can rely on upon our next visit.

My daughter had a reservation for a 1 night stay while waiting for the train to LA. When the train was canceled, we had to extend the stay to 3 night. She had Marriott gift cards over the total, but the staff insisted they run her debit card for the total of 3 nights plus $60 for incidentals. This left her with no money to pay for any food. We have been loyal Marriott patrons for decades, including having weeks and points in Marriott Vacation Club, and we have never heard of this.

my friends and i loved our stay at fairfield inn. the hotel was very clean, and the janitors, receptionist and chefs all greeted us with smiles and assisted us without hesitation. the room was extremely spacious - perfect for a group of people. free breakfast is included in the stay, and there are a variety of food options. there is also free water which is a huge plus, as the water in NOLA isn't the cleanest. this fairfield inn is located in the french quarter. for us, as tourists, the location was convenient and easy to find. the neighborhood felt safe and we were very satisfied! overall rating: 10/10

Great location and nice rooms. The breakfasts are nice and the location seems to be clean. We've stayed here twice and would stay again. It is right downtown and close to a lot of restaurants. There is a bar in the location however both times we stayed, it was closed.

Staff was super friendly. Rooms were clean. Breakfast was actually the best hotel breakfast I've had in a while and I travel a lot for work and pleasure yet I actually ate the one morning (3 night stay). Hotel was in an excellent location for the stadium for the game and of course the main attractions like the French quarter. The area felt extremely safe. I did have a random charge of $150 outside the parking and room incidentals that the one front desk agent saw and wasn't sure but wasn't on my print out (my room was booked and paid for by a third party site months ago). As of Tuesday the charge did not drop off my account so I will check again tomorrow. Although when this occurred I had only approved parking for one night as the car was going to be returned so it wasn't a parking hold either. I did increase it to include the additional two nights as we decided to keep the car to explore outside of walking distance.

The rooms here have a converted loft feeling with open beams. It actually works well. The room was rather spacious and bonus for having a mini fridge and microwave. Breakfast had a lot of carb-based options, and a few hot options that are packaged for individual servings because of COVID precautions. Staff were friendly. Fitness center is small with two treadmills, two ellipticals, and a handful of weights. The price was right for the amenities. I'd stay here again.

Quick overnight stay for a concert at the smoothie king center. There is street parking and a parking garage literally right across the street. Hotel has valet parking but save money and use the garage ( 412 O'keefe ? ). The hotel has 7 floors. It's small but nice. Our room was clean but our refrigerator didn't work and the next morning I noticed a slew of ants in the bathroom. There are nicer hotels in the area with more amenities but this was good for a short one night stay. Location wise, we were about a 17 minute walk from the Superdome/ Smoothie King Center.

I love staying at this hotel when I visit New Orleans. It is located in the Central Business District. Perfect location because you can easily walk to the French Quarter and there are several restaurants and lots of things to do in the area. The staff are very friendly. Housekeeping does an excellent job. Everything is clean and appears well kept. There is a bar next to the lobby. They have a limited food menu but an extensive drink menu. The hotel offers free hot breakfast. I only had breakfast one morning during my stay and it was decent. The rooms are very spacious. I especially like the high ceilings. My room had a king size bed with a sofa. The bed was very comfortable. The rooms also have a small refrigerator, microwave and safe. The bathroom has a shower (no tub) and a light that automatically comes on when you enter (no fumbling around in the dark..yay!). There is paid parking but I didn't have a car so I can't comment on that. Wonderful place to stay if you're ever in NOLA.

We had booked two nights for March 4 and 5 back in June. We received confirmation of our reservation last month. When we arrived at check-in, Brian, the Operations Manager, informed us that WE had canceled this reservation in late February. We assured him we had not. He INSISTED that the reservation had been canceled, and offered to find us another hotel nearby, which he did in less than a minute. We tried for hours to get the Aloft, another Marriot property, to accept the points we were using for the Fairfield reservations. No luck. However, a further investigation from our credit card company, (where the charge for the Fairfield room still appeared) soon discovered that we had NOT canceled the reservation, but, in fact, Operations Manager Brian had done so, as the credit card company said he admitted to them. The hotel had overbooked, canceled our reservation, and DID NOT bother to inform us. I always expect more from a Marriott property. Be forewarned if you book a room here.

The worst birthday hotel stay ever! My husband got food poisoning from their breakfast. The bathroom had black mold. The floors uneven. Dirty. Rude staff. Needs major overhaul !!!!! Broken elevators. Rooms were hot. Do not stay here if your looking for a nice romantic New Orleans weekend....

Overall I'd give it 3 stars. The customer service and valet service were great. However, there were a few issues. One major issue was the elevators. I was looking for the compliance notice/report that said the elevators were up to date and did not find them. My reason for this is the way the elevators were moving I was scared each time we were risking our lives to make it to our room. Additionally, the bar was closed so that service was unavailable. The staircase was a horrible alternative to the elevator. I don't know when was the last time that was addressed either! Lastly, the hallway had a slight stench as if there was mildew present. Again, it great customer service and freighting circumstances to get to your room. Hope they get that fixed soon!

Recently stayed at this hotel and overall really enjoyed it and would stay here again. It was just a 15-20 minute walk to French Quarter which is completely doable and necessary when eating and drinking everything in sight in NOLA. The Good: ~Free breakfast from 630-10am weekdays and 7-10am on the weekends. Breakfast was very respectable with apple juice, orange juice, coffee, two kinds of sausage (where was the bacon), two kinds of milk (where was the chocolate milk?), scrambled eggs, cheese omelettes, make your own waffles, toast, bagels, cereal, muffins including chocolate! ...Really there were many, many options that filled us up just fine until lunch. ~Really nice, really clean room with coffee maker, microwave, fridge and even Netflix right in the room! Terrace House ftw. ~They will hold bags for you up front if you get there prior to check-in. ~They have a few food & drink items for purchase downstairs, but more importantly they have some meds there. For that NOLA hangover, they have you covered. The Middle of the Road: ~Wifi - Don't use the guest wifi which does not work. We had to call down front and they told us to use the Conference Wifi. Weird. But once we got it, it was fairly reliable and was able to even get in a little remote workign time. ~Awesome front desk staff for check-in, incredibly unfriendly front desk staff in the morning. Super weird. The Meh: ~Doors are super thin so could hear hallway conversations quite clearly. ~Water takes awhile to warm in the shower. Also, the water leaked from the shower. ~Our room was skipped for room service after our first night. ~Drivers could not figure out where this hotel was. For some reason, GPS gets wonky in this area and we'd have to guide them manually there. The good definitely outweighs the bad at this hotel and I'd stay here again without hesitation!

Nice location, but I wasn't exactly French Quarter. My room was nice and you could tell the hotel has been renovated from whatever it was before. If you look up in the room you see the beams. That added a classic touch to the room. Parking was kind of expensive, but there are other options close by. There is also a restaurant connected, so if you don't want to go out you don't have to. There is a coffee shop across the street for morning specialty coffees. My bed was huge and I wish my wife had been there with me. Bathroom was modern with a roomy shower. Breakfast was good, and they had the same food that all Marriott properties serve. Sausage, eggs, cheese. I opted for the granola cereal. I loved the business area. That's where I worked after checking out.

Warning! On June 10, I booked the Fairfield Inn New Orleans @ 346 Barrone St. using points. We arrived for our two day stay on March 4. The Operations Manager, Brian, told me I canceled the reservation on Feb 26 and his hotel was full. I insisted that I did not cancel. He then offered to book me up the road for $. Having nowhere to go, that's what we did. I followed up w cc co. that still had the reservation as active as did I. Long story short, hotel finally admitted to cc that they had canceled reservation due to overbooking. They failed to notify us at any time of cancellation. I don't want this happening to anyone else so I highly suggest making your stay not be the Fairfield Inn at Barrone St.

This review is about customer service, I believe the manager's name is Brian because it's strange how the employee that was working on side of him didn't know who I was talking about when I described him. Anyways, I have a four-day stay at this hotel while I was in town visiting. I had a family member come to visit me. This family member parked behind the valet area, no cars were in the valet area mind you. This family member did so because he's recovering from brain cancer so his mobility is still shaky. We were talking in the vehicle, maybe about 25 min when the manager approached the car. He saw me throughout the lobby earlier that morning to know that I was a guest. He didn't address me but told my family member. I'm going to need you to leave out of this area. Am i writing this because he was wrong about where he was parked, no? I am writing him because I don't believe he would've dressed other residents the same and the ONLY reason why u didn't give him the reaction that he deserved was because of the condition of my family. Lord knows every time I go into that lobby I never see him and it's probably for the best.... but I'm still waiting to see him. This message is also being sent to their corporate office and I'm going to do everything possible to make sure this doesn't end with just an apology from him. This is just for those that look like me to be aware of the manager and pay attention to how he treats you and don't let anything slide.

Hotel room was fine. Close to some good restaurants for our evening in New Orleans. It was a room, nothing more, nothing less. However, when we saw the towels that were left for us in the bathroom we were a bit shocked. Threadbare. Literally can see through the towels. Much like the cleaning towels were left hanging there as our bathroom towels. Not impressed.

As a Marriott Member, not impressed by the level of service at this location. With the available properties, I selected this location with it's proximity to a conference I was attending. The front desk did not seem prepared for the days guest. My room wasn't ready and my stored bag was lost for a while when I did receive a message my room was ready. I will say the location is not far from the quarter and Jackson Square. Hope they get things straightened out, great property.

Stayed here four nights and loved it! Location, location. Right in downtown on the other side of Canal Street so you have the convenience of walking distance to French Quarter but away from the noises and rowdiness of Bourbon Street. It's also a few blocks from Rouses supermarket, Walgreens, and CVS. We had a room on the top floor, in room 736. Spacious room with two beds and a separate sitting area. Lots of plugs and outlets for charging devices. Complimentary and fast WiFi. Complimentary breakfast with hot food, cereals, oatmeal and pastries in the back of the lobby. Breakfast starts at 6:30am on weekdays and 7:00am on weekend. Staff here is just wonderful. From front desk, breakfast, house-keeping to the bar. Everyone is friendly. Special shout out to Dawn the bartender. Wonderful drinks and great atmosphere. Valet is $34 a night. We arrived NOLA during the rush hour so it's great to take that stress off and let valet take over. You can also self-park at nearby lots for about $20 a day.

Stayed here on points last week while visiting for fun with my husband and ten year old son. Location is NOT in French Quarter - it's about a 20 minute average walk from the Quarter. This is in the Central Business District, so a little further away from the tourists, but also a walk to/from at start and end of day. Location overall was fine from a pedestrian perspective, and it's easy walk to Canal and St Charles streetcars. The down side is that restaurants and entertainment are limited in the immediate area. Building is a large historic office building that has been re-done. Rooms are spacious and well designed, and the TVs are smart TVs with access to Netflix, Hulu, et al - easy to log in and binge watch some Parks & Rec after a long day of sightseeing. Major plus of this hotel is that it's easy for families & people with food restrictions, as there's small fridges and microwaves in a kitchenette area of the room, plus a full breakfast with lots of options. My son and I are gluten-free and do not eat pork, so being able to eat a plateful of turkey sausage with fruit was a great start to the day. We were also able to store some snacks and drinks and restaurant leftovers in the room. The BIG issue with this location is the valet/car process. It's expensive ($35/night), and I suspect that's just going directly to an external vendor parking lot as the hotel has no facility for parking. It also takes much longer than the promised 15 minutes to bring around a car, which makes it difficult to access a vehicle without a lot of advance notice, which in turn really diminishes the in/out privilege associated with the valet costs. I doubt the hotel can do much to fix this so this is more for awareness.

Worst customer service I've had at a hotel. Definitely do not care about their customers. Go somewhere else and save yourself the headache!

Nice hotel. I can see myself staying here again. Good price, convenient location and friendly staff. The only complaints I have is Parking. Parking is $34 a night, valet parking only and the showers were cold but we made it work. I Just turned the sink water on at the same time and the shower water warmed up right awayLOL

Essence Fest Next Nightmare!I could not believe my eyes! Woke up Friday morning to this in my bed!! I have never seen bed bugs and I always hear about them. Its like one of those things you only believe happens in the movies. After careful inspection of the bed, I found the nest along the creases of the mattress. Moments later there was another live bug crawling on the pillow on the bed next to mine!!!! I can not believe we slept with them the night before. I am a Marriott elite member and am was very disappointed with this location. I was asked to text the pictures and video I have to the manager and I we were offered a new room however I was still uncomfortable with sleeping in any bed in that hotel. I decided not to bring my luggage or any contents in my luggage into my home just to be safe. Room change was the only accommodation I received. I will be following up!!!

Overall, good and clean hotel. The staff were helpful and courteous. French Quarter was about a 10-15 min walk. The hotel is close to a lot of great restaurants within 5-8 min walking distance. Loved that the room included a microwave and refrigerator. Room was spacious and shower was hot. The breakfast is complementary. Due to COVID protocols, the staff serves you rather than a buffet-style breakfast. There are plenty of table and chairs in and around the lobby to enjoy your breakfast. Only two issues. 1) Thin walls, which wasn't much of a problem until our "floor neighbors" played music in the morning. 2) Our room wasn't ready when we arrived at 6 pm. It wasn't too bad of a wait. We had to wait 30 minutes for a room. I picked this hotel based on previous reviews, price, and location, and it didn't disappoint.

Totally enjoyed myself at this hotel!!!!! The staff was very nice and so accommodating for my family and Support Animal. The breakfast area was always attended and clean. The front desk staff Morning Noon and Night were all such sweet and caring individuals and very helpful in any way asked of them. I would recommend this hotel to anyone traveling to New Orleans. Clean rooms clean bedding plenty of towels and pillows. AC will freeze you out but I love an icy room at night and it's the summer in the south so AC was perfect!!!! Waterfall shower head and awesome vanity area to get ready in the bathroom area. I think that covers it lol. THANKS AGAIN YALL!!! Also if you are looking for good laughs at two am stroll on down to the front desk and find Mr Kelley that man is a character and I love it!!!! Can't wait to visit again!

This is a hotel, but don't let the name fool you; neither the brand. This is a-typical hotel with motel amenities and service. The manager here, PAT COULTER; will go into defense mode once you bring up a concern. My biggest problem were the rooms that were very noisy. I understand they try to keep it old-charming authentic, but if you'd like to get some sleep; good luck! If you need to make a phone call to the frontdesk, do not expect anyone to pick up the phone. 9/10 time when you will walk up to the frontdesk, no one will be there either. Having 24/7 front desk to my availability is a-must. Otherwise, I could stay at an Airbnb, Serviced Apartments or a Motel. In this case I should have..

Our party of four recently stayed at this not-a-full-service-hotel from Friday 7/21 to Monday 7/24, booked through Expedia. Our original arrival time should have been around 11:00 PM on the Friday night, but due to heavy rain and mechanical issues, we arrived to our hotel to check in at around 2:30 AM on Saturday. We had called Fairfield Inn when we landed from our flight at 1:40 AM to ensure that we still had a room. It took 2 calls for someone to answer and confirm that there was still a room available for us. Upon arrival at the hotel, a key is required to get in after hours. We we're very impressed at the security to protect guests at night, unfortunately, that also meant that it took 5 minutes waiting outside the hotel, after we pressed the intercom for someone to let us in. I generally have no issue with waiting 5 minutes, but having been stuck in a crowded and airless airplane for 3+ hours, then to arrive in 80° weather with 100% humidity, yes.... I'm going to be a little cranky. However, when you have to wait 5 minutes for someone to let you in, then proceeded to have them tell you that they do not have a record of your reservation, then proceeded to take 20 minutes to check you into the hotel, advised you that you have the 2nd to last room in the hotel,and that there is a good chance in the morning you would have to check out and go into another room because the room available is due for an "engineering project", this alone would get no star. However, the person working with us was truly and genuinely trying to assist, fine. Thank you for trying. Our hotel room according to front desk, had two king size beds. The room was elegantly designed with high ceilings, gorgeous paintings of New Orleans on the head board by Janet Van Arsdale, and modern furnishing. It was a lovely room. We felt that the bed was falsely advertised because it was a queen size bed. The blue carpeted floor board was peeling off the wall. The faucet in the bathroom had a leak that would not stop. For a large room that should can house up to 5 adults, there were only 4 available outlets. After getting 5 hours of sleep in our comfy "king size beds", we went downstairs to get complimentary breakfast buffet. Breakfast included a make your own waffle bar, cooked hot oatmeal with fixings ( fried mixed fruits, dried cranberries, chopped walnuts, and brown sugar), instant grits, a small container of shredded mixed cheese, hot foods ( scrambled eggs, mini cheese omelette, pork sausage patties/ or Canadian bacon, and turkey sausage links), mixed fruits ( cut up pineapple, honey dew and cantaloupe), bananas, apples, mini cereal bar( corn flakes, cheerios, and fruit loops), cold milk and yogurt, selection of carbs ( breads, muffins, bagels, and mini beignets), and juices/ hot coffee. I was impressed with the breakfast bar which is available from 7:00 AM to 10:00 AM on Saturday/Sunday, and 6:30 AM to 10:00 AM on Monday to Friday. After we had breakfast, we went to check with the front desk if we needed to move rooms so they can do their engineering project. We were advised that the hotel was completely booked, so we can stay in the room. The front desk made an entire fiasco regarding the validity of our stay because they did not have our confirmation number from Expedia. After wasting 20 minutes of our time. The manager apologizes and gives us 2 complimentary drink vouchers for 4 people. Overall it's a beautiful hotel. There is a decent hot breakfast in the morning, the rooms are nice, the beds are comfy, the lobby is beautiful, but the service is awful.

The Good: clean and renovated hotel, secure, free hot breakfast everyday, location is great- about 10 min walk from French Quarter and Bourbon Street The Bad: service was terrible/ non existent. If you don't mind a staff that is full of miscommunication and mindlessness then you'll be fine. Be prepared to prove that you have a reservation even though you successfully checked in on your first night. It's possible the next time you get to your room you get questioned if you have a reservation the rest of your stay. Also giving my confirmation number was not enough nor was going all the way down stairs to the lobby to show my email. They eventually took their time to sort out their own mistakes. Not much was done to fix the stress and time wasted in this debacle. All in all, not impressed with the staff here.

All I can say is Kelly Forest!!!! Absolutely the best there is, made our stay wonderful. He was great with advice on local hangouts, great food, and sites. He knows his town, I don't think I ever saw that man without a big welcoming smile on his face. The hotel was really nice parking was kind of high but average for the average I guess. The rooms were clean and large the only way to know this was an older building was the stairways which were wood and narrow with some chipping paint but that didn't make the hotel any less nice. Because of the service of the staff especially Kelly I don't think I will ever book anywhere else but there. Perfect spot to walk to all the attractions and a great place to lay your head after a long day of site seeing.

This is a review for the bar. We stopped in for something to eat and drink. The bartenders are wonderful and friendly. The wings were really good, so good no picture was taken. The reaper sauce is a terrible hottest but it was nothing for a Texas gal.

I booked this hotel from the airport due to flight delays. I was 1st placed in room 418 and it was fabulous at first sight. I decided to get a quick nap before hitting the town. In the middle of the nap I felt bugs dancing off my chest. I got out of the bed called the front desk to be switched to another room immediately. The new room was clean and bug free thank goodness. I requested a credit and get an email response from the hotel stating the following: Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Fairfield Inn & Suites New Orleans Downtown/French Quarter Area, I sincerely apologize that you felt you had bed bugs in your room. After we moved your rooms, we inspected it thoroughly and could not find ant evidence of bed bugs. We have our pest control company coming tomorrow to confirm our findings and will share that report with you once completed. As a valued Marriott member, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to New Orleans! Sincerely, Stephen Borecki General Manager stephen.borecki@marriott.com So if you stay at this hotel and have a bed bug experience this is what you get folks. A email suggesting that you "felt that you had bed bugs in your room". No credit for the stay as an adjustment for the inconvenience at all.

Overall I'm not pleased with my stay here. I'm also still trying to decide if it is a 2 or 3 star experience. I'm setting for 3 now. I have four more nights here. I'll upgrade or downgrade depending on how things go the rest of the time. At this point I wish I had booked into another Marriott brand. So far this one is below their normal standards. The Good - Room was clean at check-in. - Hotel looks great in the lobby area. - Room is big enough. - Breakfast is on par with Fairfield experience. - My request for high floor was honored. - Noises from street are acceptable for a city hotel. - Air conditioning works very well. The Bad - Walls are thin thin thin. I can hear the couple talking in the next room and they are using inside voices. I can make out over half the words clear enough to understand. - Elevators seem sketchy. One is worse than other with rattles and creaks. - The entrance out front is pretty dirty. - Noise from hallway is loud. Apparently the doors are thin too. The Ugly - Almost all staff interactions have been below average for a Fairfield property. One was even below average for a sketchy hotel. This is the one thing you have 100% control of people. It's not hard to get right. - Netflix on the room TV is a no go. I was informed to expect it to be that way for the duration of my stay. Apparently it's been this way for a while. The reason given is the hotel manager won't pay the support fees to the company that provides the service so they won't update the software. You gotta pay your support fees people! - The floors at some elevator landing are uneven. After getting off the elevator and heading to the room my wife tripped. I've stumbled twice. Visually it is difficult to see because of the tile pattern. I mentioned it to the front desk guy last night. He didn't seem to worried. So I guess this is exhibit 1 for any attorney suing them for someone getting hurt during a fall. They've been told.

Terrific location and staff. Great breakfast buffet lots of choices,comfortable beds and rooms. Within walking distance of everything

Located on a quieter street but still within walking distance of Canal Street as well as Superdome/Smoothie King Center, attractive lobby, personable and helpful staff, breakfast buffet included, plenty of space/mirrors/storage in nicely appointed room, guest WiFi, mini fridge, microwave, coffee maker.

Mrs. Ramona and her girls very literally saved my life. Fought my bank with me and all. These women were God's gift to my world. I will never take kindness for granted again. I came for vacation but got a life lesson in love and gratefulness. I'll never ever ever ever forget them. Thank you so very much!!!

Really nice place! Clean! Located close to the French Quarter... 6 blocks to the center of the action on Bourbon Str The Staff has been very accommodating and helpful. We're greeted by all Employees with smile. New rooms!

Spent 6 days in NOLA! We loved it. What a wonderful city. We can't wait to come back again (only when the weather is nice - spring or fall). I can't deal with the humidity and heat. I think this is a wonderful hotel. We got upgraded to the corner room. Rooms were clean - very important! It was spacious with 2 king beds. I heard nothing from our neighbors. Some hotels, the walls are so thin. I had no issues with any folks working there. They were all very nice.

I had to give 1 star due to valet. 40minutes of my life wasted waiting for the valet! Any good points of this hotel list because of bad service. I regret not reading the reviews of yelpers here. One warned us about the hotel's valet being subcontracted by another company. The front desk weren't even apologetic for making us wait this long. My friend even went to the lobby 20mins ahead of our group's meeting time so that the car is ready for us and we don't waste our valuable vacation time. On a different note, the hotel room is large and clean. We got a standard king sized bedroom on the third floor. As a mariott gold member I can say this room is definitely cleaner than other Fairfield hotels. Our other friends got rooms on 2nd floor. We didnt get an upgrade to a higher floor but it worked out. Because one of the 2 elevators was out of order. There was a long line on the elevator so we opted to take the stairs. Breakfast was ok. Typical hotel free breakfast. Coffee is very good. They have waffle maker. They have beignets too for breakfast. The location is a mile away from French market. It took 20minutes to walk to Cafe de Monde which isn't that far. Also walking distance to Bourbon street. We walked back to the hotel late night and streets seem to be safe.

The hotel is clean and the staff are great! When I checked in the receptionist even got me a lower rate for my room. At breakfast the next morning the girl working there went out of her way to find my favorite brand of yogurt. The only reason I'm deducting a star is because of the parking. The lot is not at the hotel it's around the corner or you have to valet.

This hotel was much nicer than I had anticipated based off the pictures I saw online. The rooms were decorated neatly with all update fixtures plus a tv that has Netflix!!!! The staff was nice and helpful. Valet parking is $34 per night which is pretty standard for a hotel in the French Quarter. Only a couple blocks away from bourbon street so can easily walk down for dinner or drinks. Would absolutely consider staying here again on my next visit.

Having a great stay. All the staff is so friendly! The hottel is clean, decorated so cute and the rooms are nicely insulated so even though this is a city know for lots of partying you can't here other people partying the night away once you shut your hotel room door.

Good location, walking distance to all main attractions. Rooms were clean & modern. Housekeeping did such a good job. Overall all great experience, Kaylinn at the front desk was amazing!