Katy J.
Google
I don't typically leave reviews, but our experience with this hotel in PCB was one of the worst we've ever had. The room we were initially given was for my husband, myself, and 3 young kids. We arrived in the evening, quick dropped our bags in the room and left for dinner that night. When we returned, I noticed drops of water falling from the ceiling and realized the ceiling and walls were coated with condensation- they clearly hadn't been maintaining a safe, controlled temperature or humidity level within their hotel. While we were taking a closer look at our room, we noticed the lamp shade between both beds was covered in mold. I refused to have our kids sleep in a room with visible mold and my husband went to the desk where a very sweet employee worked hard to find us a safer room option. He first took my husband to a room that had black mold on the ceiling, he turned that room down, and eventually we were given a room that had no visible mold but the AC unit was very weak- we had it all the way on low and it clearly wasn't running as it should have been. The next morning, we went to reception and requested a full refund, we were only refunded parking and $100 with the receptionist unable to help us any further than that. I don't even care about the refund, I'm upset that there are at least a portion of these rooms unsafe for people to stay in yet they are putting customers in them. We were extremely disappointed with the whole experience, this Fairfield needs a mold inspection before renting out any more rooms to people.