Fairfield by Marriott Inn & Suites Washington, DC/Downtown

I normally don't leave reviews unless I'm very impressed, and the service here absolutely impressed me. At breakfast, the attendants were more than happy to help with anything we needed. The rooms were clean and the location was convenient. We were in DC to celebrate my son's 10th birthday. The staff heard us talking about it and told us they wanted to do something special, and they went above and beyond to give him a special birthday. We would definitely stay here again.

Location was perfect for a concert at the Capital One arena, with many bars and restaurants nearby as well as easy access to the metro. Darrell and Candice at the front desk couldn't have been nicer. Room was clean and beds were comfortable. Breakfast area was busy but had a reasonable selection. Only small complaint is that the "always on fan" feature wasn't working in our room so the unit would cut on and off throughout the night. Would definitely stay here next time we're in the area.

Room good, but we don't have refrigerator in our room. Heater didn't work. Maintenance technician came very quickly and fixed heater, but later only part of heater worked and display didn't show temperature. A lots of people were here for Thanksgiving and small place for breakfast. Also no extra warm blanket for sofa bed. And more important, that we have mouse in our room.

Shimelis took good care of our van. He loaded our bags for us when we left the hotel. The room was great. A/C worked and it was comfy. The service here is awesome. Breakfast is huge with lots of options. Chinatown is fun and the Caps arena is down the street. We'll be back! Thanks for a great stay!!

I stayed at the Fairfield Inn and Suites Washington DC / Downtown in late October, from October 21 to October 22. The stay itself was uneventful, which is exactly how a one night hotel stay should be. Unfortunately, everything that happened after checkout turned into a long and frustrating ordeal.||Weeks after I checked out, I suddenly received a hotel bill showing charges for two nights, along with dates and timestamps that made no sense and did not match my actual stay. I was not at the hotel on those dates. When I contacted the property, I was told their system had been down at the time of my stay and that the delayed charge caused the billing issue. Even if that were true, it still does not explain why I was charged for a night I did not stay.||What was most disappointing was not just the billing error, but how it was handled. There was no apology, no acknowledgment of the inconvenience or stress this caused, and no sense of urgency to fix something that should have been straightforward. The tone I encountered felt dismissive, almost as if I was the problem rather than the hotel correcting its own mistake.||After escalating the issue to Marriott Bonvoy, the hotel issued a revised bill quietly via my account. Again, no apologies, no investigation, no admission of error. The dates were changed, but the total charge stayed exactly the same, still reflecting two nights instead of one. In other words, the mistake was never actually fixed. This created real problems for reimbursement and left me personally responsible for a charge that should never have existed.||I understand that systems fail and mistakes happen. What matters is accountability and customer care. In this case, both were lacking. Between the incorrect billing, poor communication, and repeated failure to resolve a clear error, this experience left a very bad impression.||If you choose to stay here, double check your folio carefully and be prepared to spend time following up if anything goes wrong. I would NEVER stay here again.

Fairfield Marriott was perfect. The location was excellent and the service was impeccable. Shimelis took care of our valet parking and we couldn’t have asked for better. He was efficient and very kind and polite. We recommend him and the Marriott highly!

Excellent experience all around. The parking attendant, Shimelis" was outstanding ....very polite and efficient. His welcome upon arrival was very much appreciated. His retrieval of auto and greeting upon departure also very efficient. Great to know if location 2 blocks from Capital One Arena that meets our needs and a joy to experience.

The worst hotel i have ever stayed at. The room was so dark despite turning on all the lights, the AC was so loud and it made the bull snoring noise every few minutes. The temp was so cold - i tried turning on the heating function many times and it went right back to blowing cool air. Towels and bed sheets were unclean. Ultra processed breakfast served on paper plates and plastic cutlery - they did not even have proper plates. The scrambled egg had the same texture as cardboard. The only good thing was the room size and location in Chinatown - not a safe area (many drunk people around) and sometimes loud at night and in the morning, but many good food places nearby. They charged my card nearly $1500 when j checked in despite my company already gave the card on file during the booking. For the price they’re charging, it’s definitely not worth it - there are many cheaper but nicer options in the area. I was so glad to leave, couldnt be happier when i checked the hell out

I was pleased to have found this hotel in a downtown location at a reasonable rate. It is in DC's very modest Chinatown, which is an evidence in the decor. The problem was that stuff just didn't work. Even with my reward status entitling me to an upgrade to the higher speed Internet, I experienced frequent interruptions in service. It wasn't realistic to expect to stream something or to do teleconferencing. Having a suite with a desk is nice, but you can't bank on being able to telework from that desk. Additionally, this place had the older style locks which require a key card to be inserted into them. These key cards apparently cannot handle being near anything electronic or magnetic, and I had to get them reactivated several times. It also means that you can't have the mobile key on your phone. They charge a ton for valet parking but if you are clever about it, there are other ways of doing it and in the worst case just going into a paid garage nearby is going to be a lot cheaper.

Location is the best part of this hotel! If you have an event at Capital One Arena this is easily in walking distance. Many restaurants and coffee shops nearby as well. My room seemed to have an electrical issue where the only outlet working was in the bathroom. Thankfully I brought a portable charger to keep my phone charged during the night. Front desk was friendly and welcoming, as well as security when we arrived back at the hotel late night after an event. Valet parking attendant that night is really influencing my rating here. Very curt, abrasive, and just overall not friendly or welcoming. I'm not sure if he was not having a good evening or if this is the norm. When I mentioned it to the front desk she seemed to laugh it off, so I guess there was nothing she could do. The attendant at check out was much more friendly, helped with our bags and made sure we didn't need anything else before getting into our cars. Definitely made up for the previous day's valet experience. I had to stop by a few days later while in town for work due to being double charged for parking and the same friendly attended took down my information and gave me a POC number to call if I didn't see the charges fixed within a few business days. I definitely appreciate the time he took to ensure that my issue was going to be taken care of.

Stayed here again a year later and everything about the first time is pretty accurate. Fairfield fixed their card issues which was great! Service was good and the hotel room was clean. A couple small knocks this time. The Internet was abysmal this time around and the water had a weird smell to it. The stay wasn't too long and maybe this was more so due to the freezing weather but just a couple small knocks. Overall, still a great place to be at if you're visiting DC! Close to everything important and everything you would want to visit.

This hotel is a great location. It's close to the arena, the museums and other points of interests. The staff is friendly. The rooms are clean and comfortable. Will stay here again for my next sports event.

I stayed at this location last week while in town for work. The hotel was very clean, and the staff were all very helpful. The included breakfast was top notch, as far as hotel breakfasts go, which a large and varied selection of options. The room was relatively large; some king rooms are all bed. The closet was tiny - about the width of two ironing boards and the depth of a shoes. There wasn't a refrigerator or microwave, but there was a coffee maker. My only real complaint about the room was the dim lighting. There was an entry way light and a sconce on either side of the bed, but even with all three on it was a struggle to see well enough to iron clothing effectively, etc. I was surprised to see a ring light bolted to the work station, and thought that was a nice touch for anyone who may be working from the room. The area does get a bit noisy at night, with lots of foot traffic and sirens. Overall it was a good stay.

Very old building and rooms for a Marriott brand. Bad smell. Not even a 3 star. People laying on the streets outside. Rough part of town. No thank you.

A great location and facility to stay. Just few minutes walk from a Metro station to access all parts of DC, valet parking with unlimited in and out, complimentary breakfast, well maintained hotel. Overall we had a wonderful time staying at this hotel. Our rooms were clean, everything worked well. The breakfast was good. We got to enjoy full Chinatown experience, walked to CityCenter and Ford Theater from the hotel. We took Metro from Gallery Pl (next to hotel) to Arlington and was able see visit National mall area without taking our car. Capital One arena is also next to the hotel where Washington's hockey and basketball teams play. Beside all the advantages, this area does have some scratchy people constantly hanging out around and near the hotel, as well as the Metro station.

Nice hotel located inside Chinatown. convenient to get to metro. Lots food around. Room is clean. Feel a little damp when I first enter and after putting on heat it's all good. Staff is really friendly. We got an inspiration speech from a breakfast morning crew (I think it's so nice and funny). He literally stood in the middle of the dining hall and made sure each one of us had what we need. Breakfast on weekend is really crazy. The dining hall is pretty small. Most ppl are willing to share tables. Everyone-fend-for-yourself kind situation

Erica, the Front Desk Associate made my two days back in DC & overnight accommodations a good one. Her & the other staff's engaging hospitality made us feel welcomed. Each time I came & went I seemed to run into Erica, who would take the moment to see if I needed anything. If no other guests were around, she'd come around from the front desk & we would chat it up as if we were old friends. A newly renovated hotel with clean rooms, plush bedding, modern furniture & workstations. Room service is available from the on-site restaurant - Irish Channel Restaurant & Pub. Complimentary Continental/Buffet Breakfast & coffee/tea on a daily basis. Amenities: +Mini Fridge +24/7 Fitness Center +Pets are welcomed with an additional fee +Valet parking (secured garage) at $52 +Taxis are available from the front desk Unlimited restaurants from fast casual to fine dining, retail shopping, entertainment & sightseeing options in close proximity. The Gallery/Chinatown Metro Station is a couple blocks away with people from all walks of life out & about, so keep your head on the swivel. Great stay overall, especially from the guest experience perspective.

It's awful!! The rooms smell horrible. It's a mix between mold and armpits. The management is indifferent to the smell, and the Assistant General Managerl Darrell Trice doesn't believe ppl should be accommodated for the odor. We eventually hear to leave for another hotel because the odor causesd my 75yo mother to have a headache. Completely disgusting as well. The floors in the bedroom needed sweeping and the bathroom was poorly stocked with only 2 sets of towels in a double room and only one roll of toilet paper. Definitely recommend finding somewhere else to day!!!!

An OK place to stay in Chinatown DC. Friendly service and free breakfast! The hotel is located in chinatown conveniently next to a bunch of Chinese restaurants. But in the evening, I did not feel safe walking around in the area, so I made sure I ate before dark! The rooms are the typical Marriott layout and bedding. The only thing I wish was if the AC was less noisier. It is a window unit that would cycle on and off throughout the night. Could not set it so that the fan runs continuously, so it took getting used to. But all in all, with the conference rate of $189, it was okay...

All the great things for a 2 day quick stop for Madonna's concert. This hotel is located in my old neiborhood and is familiar to me because I used to live in China Town so needless to say I was extremely happy. location is AMAZING only a block away from Chinatown metro station and half block from Capital One Arena. You can get From Regan 30 minutes max or Dulles airport 45 min max for only 2 dollars so don't gotgrt to get ur physical or digital metro card, 8 dollars for day pass and ride the metro as much as u want or just 2 dollars each ride if u want. This hotel has the advantage to have restaurants from around the world just a few steps away. The front desk was nice and helpful at check in was fast and early not sure is because I am a Titanium Members The room was clean, comfortable beds and awesome shower. Breakfast in the morning is great with fresh waffles and cheese omelet and all the goodies that comes with it. is important to mention is an Irish Pub attach to the hotel and is delicious for late dinner my

This is a great place to stay. They are located in Chinatown, which gives you close access to many restaurants. If you are a good walker, you are walking distance to all the museums. It's two stops on the Metro, to the train station. It's a short walk from the Metro to the hotel They give you a fantastic complimentary breakfast every day. They also have coffee, hot chocolate and tea available all day. Great customer service, the staff can't do enough to make your stay enjoyable.

Avoid This Hotel - Poor Management, Housekeeping, and a Rodent Problem If you're considering this hotel, think again. While the location is great, the management is terrible, and housekeeping is even worse. The worst part? We woke up at 3 AM to the sound of a mouse running around our room. We caught it, placed it in a bag, and contacted maintenance--only to be told to leave it in the hallway. Really? Upon further inspection, we discovered mouse droppings in multiple areas of the room--on the 8th floor! If mice are making it this high up, it's clear this hotel has a serious infestation problem. And where there's one, there are many more. On top of that, the toilet wobbled, the shower diverter was broken, and the window sills looked like they hadn't been cleaned in ages. Overall, a disgusting and unacceptable experience. When we brought this to the front desk's attention, their response was simply, "We are in the city." As if that justifies rodents in the rooms! After pushing to speak with a manager, we were given the runaround until Darrell Trice, the Assistant Manager, finally addressed us. He offered a single free night and claimed that was all he could do. We requested a call from the General Manager, Ebony Moore, but--no surprise--she never reached out. It's clear that guest concerns are not a priority here. To top it off, they have a sign at the front desk asking guests to rate them all 10s on the survey--and if not, to simply ignore the survey. That says everything you need to know about how they operate. Bottom line: There are plenty of other hotels to choose from. Do yourself a favor and stay anywhere but here.

The staff at this hotel was very friendly. Shout out to Erica, who checked us in and also assisted us with an issue at the end of our stay. Our room was clean and had two queen beds, min refrigerator and microwave. The rooms are good size and for a city hotel. The bathroom was nice and had all the amenities. The shower was very good and the hot water was there on demand. The free breakfast checked all the boxes. Coffee, juice, milk, eggs, bacon, sausage, cereal, fruit, pastries, bagels, oatmeal, and of course waffles. The location is excellent if you are looking for the tourist things of DC. The National Mall is less than a mile away. Lots of museums within an easy walk. If you need the metro, Gallery Place stop is less than a 3 minute walk away.

Stayed here for the weekend before a week long work trip in Virginia. The staff are SO friendly, really made our whole stay. Deon is the nicest, most kind human and everyone really was welcoming and friendly. We asked for a fridge in our room and it was up less than 5 minutes later. The breakfast options are amazing and there is plenty of seating. I enjoyed the hot cocoa every morning. I have a couple gripes, but not worthy of less stars. -The king size bed fills the entire room, so it is very small with no space to lounge or walk really. -the AC unit was really loud and never really shut off. -the hotel is located in Chinatown. There was constant drumming on the streets which was really annoying. The Tv wouldn't even drown the sound out. -be vigilant. The neighborhood is ghetto and there are a lot of questionable people on the streets. -the gym is small but gets the job done. Food recommendation: walk down the street and try Daikaya. Best ramen ever.

Hotel was nice they serve breakfast and also they check out time is pretty late it's @12pm and check in is great it's @3pm very quiet we stayed in the suites and it was pretty big very comfortable!

Still my favorite downtown hotel. Fortune cookies at front desk. Housekeeping available q3 nights. Beware elevator masks and distancing. Valet parking now at $52/night. Multiple WMATA public options. DC Circulator 2 blocks away on Massachusetts Ave to all sites. Be like the locals, especially if your itinerary is mostly daytime.

Can't go wrong with a Fairfield Inn. This one is just as good as the others. Clean, comfortable, friendly/competent staff, good location(walking distance to attractions), beds are comfortable, complimentary breakfast but no daily cleaning. Fairly priced.

This is the nicest Fairfield In. I've ever stayed. Clean, attentive staff, perfect location, and generous breakfast. The valet parking was a helpful resource. We also enjoyed the workout room which had everything we needed. I plan to stay here when visiting DC in the future.

This property is located within walking distance of great shopping and restaurants, all within the same block of Chinatown. The staff were all pleasant as well.

I read review of hotel it was great so I booked 1 night. But my day wasn't good. First,check in was great ! person who worked at the hotel ( I didn't get her name) was very kind and funny . Kindly she gave me a upgrade room... and room was far a way from the elevator... my favorite .. open the door and look ok nice room great but tv didn't work.. oh no.. SNL! But ok. I know they are repeat. Sleep very well . Very nice bed.. in the morning went gym. Cold inside 63 degree but out side is 23 degree so it was very freezing very cold gym room. But I thought this cold wether if room temperature is cold May be water pipe going to burst... ( I didn't think that moment) any way after yoga I went breakfast area. It was good on Christmas Day crowded but ok people think eating place are closing today so secure to eat!! Usual chain breakfast. But after eat ,back to the room want to take shower so turn hot water .... Not come. No hot water at all . wait 3,4,5 minutes still not coming. So I decided not take shower . Rubbing my body with Luke warm water from sink. I wash my hair at the sink!! It's ok I did washed ! Dryer work very well . But check out time . Just get off the elevator people are standing I don't know why . But I know now... flooding. Water are all over the entrance. I can't get out. Wait few minutes and FD person said May be get out back side so I asked hotel person to get out he said yes I can get out so I did. It was nice hotel the beginning worst at end...I think pipe was burst? May be but don't think about them I am free now

Don't stay here!!!!! They don't have hot water!!. They have this problem for long time and they don't tell you!!. I wake up wanted to take a shower as a regular day & I had in the morning a meeting, surprise you don't have hot water "sorry". I investigated the situation and is not the first time this happens! The hotel has this problem for long time and they don't fix it!!! The people at the front desk only said "sorry" DO NOT STAY HERE!.

Horrific customer service from Tracy (front desk) and Michael at Fairfield Inn. I have been a member of marriott bonvoy for years, always book Marriott hotels and never have I been treated this way by their staffs. Both Tracy and Michael stated that I was not welcome there. Will never return to this location!

This hotel was generally in the heart of downtown D.C. It was walking distance from several sites and restaurants. The service was great and staff was very friendly. The downfall would be the parking and the breakfast is not that good. My room had a funky wall in the middle of the room which made it weird but overall, it was a nice stay.

Review of my stay on Wednesday, December 28, 2022. 2-star rating due to customer service issues. Hotel itself was nice, very clean all around. Room comfortable. Furniture appeared in great shape, linen very clean. Only negative note about the room was a couple pieces of long hair found on the bathroom counter and the sink. Otherwise, the room was very clean. Hotel is located right down the street from Capital One Arena, which is perfect. Other DC attractions are nearby. Parking garages within walking distance. There is an Irish pub attached to the property. Appeared to be a nice place, but I was only there for two beers and will not waste time writing a review. Now, the negative points, all customer service related, which made for an uncomfortable stay. Upon my arrival, there was not a noticeable sign as to where to park, at least it was not in sufficient view and too many people were walking. So, I had no other choice but to slide into a valet spot. The valet parking attendant starting barking at me within seconds. His outrage caused me to hit the parking block with my front bumper (zero damage, so no worries). I barked back, which he did not like. I couldn't have cared less for his thoughts. He was rude and unprofessional, threatened to have my car towed. Of note - evidently the only place to pull into is the "drive" by the front entrance. Who would know that? When I checked in, the young lady was not professional either. Had a poor attitude when I asked about the hotel's plan for guest parking. I was told to park in one of the parking garages nearby or go with the overpriced valet options. The clerk provided very poor directions to the closest parking garage. She did not provide a map, nor did she take the initiative to write down directions. Considering the price of a night's stay, and it's great location, guests of this hotel deserve a lot better, especially being a Marriott chain! Hotel website does not state other parking options, only their overpriced valet parking. This is misleading for customers. I have contacted Marriott about my issues with these two staff members. First time that I've contacted any chain with regards to issues. I hope to update this review to provide a more positive review. That's if Marriott is able to work my complaint in a satisfactory manner. I'm no fan of the District. If I head back to that area of DC for only a sporting event, I'll stay elsewhere. Not recommended!

I was only a guest at Fairfield Inn & Suites, DC, for two days. There happened to be a group of young people and teenagers, running around with very little supervision, as they commandeered the lobby and the elevators willy nilly, while I was a guest there. None of the adults in the room really cared that this group of young people had no manners and no sense of how to be polite and not attract negative attention in public, way past their curfew. On my 2nd day, this group showed up (you couldn't help but notice) and ran up and down the lobby while you a.) stood at the front desk b.) stood at the elevator c.) stood on the elevator and/or d.) tried to have a conversation with any of the hotel staff. At one point I actually asked the front desk agent, probably a little too loud, not even trying to use my quiet voice, "Do these kids have parents?" to which he promptly and calmly responded, "Yes, they are here with a guardian." In fact, I give the front desk attendant ALL the credit for being an incredibly patient man with all of us! I wish I had gotten his name because he was the most patient, compassionate hospitality industry staff member I think I've ever come across. He was amazing. But then, literally, right after this exchange, I got onto an elevator to return to my room, and a pre-teen looking kid got onto the elevator, pushed the 5th floor, got back off of the elevator, turned around, and then just stared me down. As if to say, "How you like me now?" as the elevator doors closed. So playing 5 year old tricks on the Fairfield Inn guests was apparently the priority at 10 o'clock at night. * Not in the mood face * One evening I came out of my room and there was a pile of towels from the room next to mine's bathroom, thrown out onto the 6th floor hallway. And they just sat there all evening (I posted a video of this). These are the bath towels that us guests are given to actually USE! Yet, THERE THEY WERE! ON THE HALLWAY FLOOR! It was really disturbing and unhygienic. Despite all of the above the staff were really great, and the location is perfect. Right in the middle of DC's Chinatown, so there are lots of wonderful restaurant options to choose from, just try not to think about how disgusting the towels are while eating.

My travel buddy and I as of late have had a run of good luck. We thought it ran out when we checked into the last hotel, but we're back baby! Lets start with money. Two single mothers planning a budget trip with 3 expensive little girls. We definitely picked New York as the place to splurge big time for our hotel, this was not one of them but it absolutely felt like we did. I'm most assured I got more than my moneys worth. We did end up paying about 10 bucks more for parking than we were originally quoted they didn't inform us that big vehicles get an extra charge, and we were driving a Sequoia. Still worth the money, valet, front door service, they helped with the luggage. Location: Perfect! DC is small enough I can't imagine anyone being upset about any location in the city but ours was the BEST. Skateboard ride away from China Town, the best restaurant in the city Busboys and Poets. Really we walked to the National Law Enforcement Officers Memorial, The United States Capital, The White House. We walked until we could walk no more. Then the complimentary breakfast. It's the best complimentary breakfast without offering the Texas Shaped Waffles. An Employee of Fairfield Inn welcomed everyone to breakfast. He grabbed everyone's attention when he introduced himself, I missed his name because I didn't think his speech was going to be so touching. He introduced other staff, people in the kitchen that morning, Yoko, Lauren, Wayne... etc. Thank you to the Chef there was more options than expected. I don't know if he does this every day or if he did it because Thanksgiving was around the corner. He encouraged everyone to eat to our hearts content by saying "Eat all you like and like all you eat!" He then spoke of paying it forward, and Loving everyone and there was nothing we could do about it! Other over and beyond moves were the extra towels they brought to our rooms and putting us in a very comfortable luxurious suite with a view of the Beautiful Saint Mary Mother of God Catholic Church. The hotel industry should take a page out of their book.

I had a great experience staying here for a friends wedding! I did have to switch rooms while there, my first room the ac unit sounded like an airplane taking off. They kindly moved me within the hour to a room down the hall that was much quieter. The staff was super helpful! The rooms were clean and comfortable, though the did lack a mini fridge. Closet space was also minimal if you happened to be coming for a professional event. Overall, it was a great stay and staff made things very easy.

This was my first time visiting D.C this past weekend and this location made it easier to visit tourist attractions with public transportation, the arena being around the corner (police reinforcements was a plus ) and it's a 15 minute walk from Union Station. Let me start with the complimentary breakfast. Cafe was open at 7am with various option such as eggs, home fries, bagels, muffins, coffee and my favorite.. the waffle maker. Staff were very friendly and very approachable. They helped us with any questions and they stored our luggage in order for us to explore D.C some more. We booked one room with a king size bed and a sofa at reasonable price. The bathroom was included with full bottles of body soap, shampoo and conditioner attached to the wall shower. I will book here for future trips.

I had my bill for two nights paid in full and later got a bill on my credit card for an additional $60 with NO explanation. The toilet was clogged the entire time we were there, very disappointed. Michele Sapper

wow wow wow what can i say erica was a freaking star she was calm, friendly, sweet, smart, and took care of everything i could have asked for and more give her all the money and respect and love 12/10

The staff was friendly and helpful. Check-in was very quick and since I'm a silver member I was greeted with a little baggie with 2 water bottles, a fortune cookie, and a nice letter. That was a nice touch. I jumped in the shower as soon as I got to my room after traveling all day. Unfortunately, the drain was clogged and by the end of the shower I was standing in water up to my ankles - EW! That was a huge bummer for me. Besides that the room was clean. The bathroom and closet are a bit small but big enough for what the typical person probably needs at a hotel. Oh, and I checked in on the app before I arrived and was able to ask for toothpaste and a toothbrush since I forgot mine. I found it in my room when I arrived - that was great!

Average stay. Hotel check in was quick and efficient. Rooms were average in size and decor. The valet was a cluster and very frustrating for those waiting during rush hour as everyone had to double park and it seemed like the valet team was very confused and not organized. I would stay again due to proximity to the Capital One Arena and eateries in the area.

This Fairfield leaves A LOT to be desired. The only reason I gave it 3 stars was for the location because it was great walking distance to most places in DC. First off, don't ever book through a third party if you want Marriott to be helpful. We booked through Priceline because Marriott wouldn't match their price. For some reason, the front desk could not update our credit card on file from the Priceline card used. It turned into a half hour ordeal upon check-in for US to call Priceline, then sit on hold for Priceline to call the lady in front me to resolve. Very annoying! Luckily our room was ready even though we were early so that was a plus. The rooms need updating though! Let me tell you, the lobby is updated and can get your hopes up. Don't let it fool you! Our room was musty, and the bathroom was really bad! See photos. Mildew on the curtain and in the corner. Felt gross to shower. We were only there two nights so we sucked it up. Next time we will stay at the Hyatt Regency though. I'm an elite member of Marriott by the way and this was by far the worst experience I've ever had with Marriott. I love Marriott usually but definitely not this one. They didn't add my rewards number like I asked either so that was fun the other day contacting the hotel to email the bill I should've already been emailed for them to tell me to call Priceline to have it emailed. Then they couldn't use what Priceline sent me so they had to ask me for details and call the hotel anyway to get the bill. What a circus! Still don't have my points...maybe soon?

I am so disgusted in this hotel. Our room has not been cleaned since we checked in on Sunday March 28. We asked and were told rooms are cleaned every 7 days !!! What ???? Due to COVID they are leaving trash in our rooms, used towels on the ground and unkept rooms as is. Unbelievable! We will not be staying in a Marriott hotel anytime in the near future. What a disappointment for a week long vacation in DC. The staff is courteous and friendly but it DOES NOT make up for the lack of cleaning during our stay.

This hotel is an absolute gem in a great location for visitors. 1. All members of the team/staff are friendly and helpful 2. The continental breakfast was excellent: coffee, tea, scrambled eggs with bread waffles, fruits etc 3. Walking distance to the national mall, capital one center, a variety of restaurants nearby 4. Within Chinatown area 5. 5mins walk from metro train line 6. Rooms are clean I would visit them again if I return to DC

This is a nice hotel with warm, friendly staff. Very new, well designed and pretty clean (the grout around the bathtub could use a toothbrush scrub, but otherwise our room was spotless and pretty). Quiet and dark for a restful sleep. Toiletries were the highest quality I've seen for a nonluxury hotel. Breakfast varied in what was offered and it was just OK.

This was my first time staying at the Fairfield Inn brand. I usually stay at other Marriott brands. I was very pleased with the stay. I had used my Marriott free stay certificate at this hotel and chose it based upon the location and amenities considering it was a one night stay in DC. Check In: check in was easy and I was able to check in several hours before the check in time which I loved. Room: room was a two queen bed. It was small but as to be expected in a city. Plus we weren't spending a lot of time in the room so no major complaints. The beds were comfortable. The pillows sucked. The AC was old so we had to turn it way down for it to feel decent which was fine. The bathroom was average. Room includes a microwave and mini fridge. Tv didn't have a lot of hi def channels but again no big deal since we barely stayed in there. The wifi was horrible. Breakfast: the breakfast was slightly modified as a result of covid. But it was extremely lackluster. Bagels, muffins and cereal. So while I get it's modified because of covid but then why keep the area so tight where crowds form along with having it be self serve. If modifications were made because of covid regarding the type of food offered then why weren't modifications made in the serving of the food? Makes no sense. Staff: all staff were great no complaints they were beyond friendly and nice. Location: so the location is in Chinatown (right on outskirts). It's convenient as you are close to everything. A lot of restaurants and bars nearby. Uber drivers were ready for pick up in less than 5 minutes. It does get a little seedy at night but nothing that made me feel unsafe typical city stuff. I did see a needle on the sidewalk across the street but again city stuff and standard societal woes. There is a nearby Walgreens and we went there for convenient snacks. We did walk there late in the evening and never felt unsafe. I know some prior reviews cited safety concerns but I never felt them on a late Saturday night going to and from the hotel. In the evening the hotel does lock front door and you have to use your keycard to get in which I think is good.

Early check in through app and room was ready on time. Clean and comfy. Staff was courteous and attentive. Valet parking is pretty much what you could do on your own by reserving a spot in one of the many garages for a lot cheaper. The absolute highlight of the stay was in the morning. While everyone was enjoying the complimentary breakfast Mr. Deon (one of the staff) gave a little morning pep talk, welcoming everyone and offering the names of all the staff working that morning. He exuded joy and made everyone smile. If I ever need to come back to DC I will be staying here again just because of Mr. Deon! He was a blessing and I hope the management doesn't take him for granted.

We got transferred here after our holiday inn express reservation ended up falling through. Located in Chinatown, it can definitely feel a little unsafe at night, but it is lively with many restaurants and bars around. It's also close to Capitol one arena. The hotel itself is solid. The bathroom, specifically the shower, is pristine. However the airflow in the rooms is horrid. Also we had several elevator hiccups that took a long time to get up and down. It is connected to an Irish bar though, which is lit after caps games. The free continental breakfast was pretty standard, and we even got a motivational speech from one of the workers. Overall I wouldn't be sprinting back to stay here.

This used to be a nice hotel but it's rundown. I stayed for three nights and didn't get my room cleaned ONCE. I asked the front desk several times and they were clueless on how to get the room cleaned. The bathroom was beat up, needs an upgrade and the room stunk of cigarettes. I had to change rooms because the smell was so bad but the other room still had an odor. The breakfast options in the morning were good and it's in good location, next to restaurants and stores.

There were so many things wrong with this hotel. Some of these are genuniely problematic, and some is just knit-picking. But all of it is beneath Marriott's standards and reputation, especially in a city like Washington. (1) Arrived to find the bellhop obstructing the entire vestibule and entrance with empty luggage carts, while he played on his phone and couldn't care less that guests couldn't get in the building. (2) Pretty rude, disinterested front desk staff at check-in; she acted like I was inconveniencing her by being there. (3) Air conditioner in the room was so incredibly loud that it nullified any use of the television; you couldn't watch TV without blasting the audio to drown out the A/C. (4) The closet door is broken, with the top hinge loose and the door basically resting in the door jamb. (5) There are no outlets in proximity to the bed, only USB ports... which are now obsolete. (6) The pillows are so ungodly uncomfortable that I got a stiff neck the first night, and zero sleep the second night. (7) All of the clocks in the room, even somehow the TV, are wildly wrong. (8) Bathroom sink faucet is crooked with no real pressure or temperature control; you either get a dribble or a fire hydrant. (9) Toilet flushing handle is loose and loud. (10) Shower curtain offers no protection from water hitting the bathroom floor; the floor was absolutely soaked when I showered... now I know why they gave me six towels for a two-night stay. Are all of these that big a deal? No. But for the brand, the cost, and the destination, these felt more like a crappy motel than a Marriott. I should have stuck with Hilton.

Bottom Line: Good location and comfortable rooms. Fairfield Inn is on the lower end of the Marriott chain but this is still a decent hotel. I like that it is close to coffeeshops like Starbucks, eateries like Corner Bakery Cafe and sundry stores like Walgreens. Being located in DC's Chinatown there are a lot of local places nearby too serving pizza, Mediterranean, deli sandwiches and yes, Chinese food. Another thing I like about this hotel is that the decor is inspired by the local Chinese culture. A third thing that is nice about this hotel is that it's one block from the Gallery Place Metro station that serves the Red, Yellow and Green lines. As a frequent traveler and Marriott Platinum member I know I can be a bit picky but where this hotel fell short for me was at the front desk. The gentlemen who checked me in seemed checked out and totally mumbled. Some other minor things too like no refrigerators in the room and a malfunctioning A/C unit. The Fairfield Inn breakfast has never been good in my opinion but this location gets bonus points for the super nice man patiently helping guests with the waffle maker.

This is honestly a two star hotel/motel masquerading as something better. I'm disappointed that Marriott would allow this hotel to leverage its name without being clear that is basically nothing like a normal Marriott property. It's run-down. There are no conference rooms. Staff isn't particularly helpful. The AC in the room is incredibly loud and the room itself felt like a cave - even the "upgraded room". Overall, don't be fooled by the convenient location as I was. Find somewhere else to stay.

I've stayed at this hotel twice, and both times I've walked away thinking the place is cozy, comfy, and a decent place to stay. It's located in Chinatown, and is in an ideal location - the convention center is nearby, the metro is easy to access, and you can walk to a number of great D.C. attractions and eateries. The design and color scheme of the hotel is beautiful. The lobby is clearly designed with Asian artwork or even a tea room in mind, and the bedrooms feature photos of lanterns and other colorful subjects. And every time I've stayed here the front desk staff have been fantastic. One once went as far as apologizing that we drove in through rain (really, that wasn't your fault guys!). While the building is beautiful and the staff consistently wonderful, the rooms aren't perfect. The showers leave a lot to be desired, with a non-adjustable shower head and inconsistent water pressure. The breakfast set-up is also a little tight, as the silverware table has been set up in front of the elevators during at least one of my stays. Since the hallway between the elevators and the breakfast room gets quite narrow, no one really enjoyed the extra navigation challenges this made. Parking and car access is by valet only, so unfortunately getting the car can take a while if you need it. Sometimes I worry about getting into the driver's seat once the car is brought around since the parking is set up directly in front of the hotel, on a very busy public street. You'll definitely want to be careful if you have children and you come and go via car. During my most recent visit I also ran into a problem of inconsistent wi-fi - which is admittedly frustrating but it happens. More annoying was that the maid staff disregarded the "hang your towel" policy the hotel itself posted in our room, and kept replacing all of our towels despite our efforts to use them more than once. If nothing else, I hope THAT issue is addressed ASAP. None of the problems I mentioned here are deal-breakers by any means, but they do lead to me thinking of this hotel as an OK one. Its location and great staff go a long way and my family would definitely consider staying again - we just wouldn't complain if a few tweaks are made to improve that stay.

The staff is very friendly and helpful but unfortunately the hotel is outdated. Needs some renovations like fans in the bathroom. Chinatown is not a clean area and we didn't feel safe walking the streets in this area.

Nice staff ... terrific location for Capital One Arena. Valet can get a bit backed up ... but for location you really can't ask for better.

The staff was lovely patient and helpful. Unfortunately the room felt dirty and run down when we arrived, outlet on wall was falling out after it looked like someone tried to do a really bad patch job on wall and stick it on, empty nails on wall where a picture must supposed to be hanging, bathroom tub had broken parts. The Marriott website stated this is a "newly renovated" hotel, I am not sure what exactly was renovated. The king room could NOT have been smaller or we would have zero room to get around the bed. The breakfast and coffee was not good. The location was fine to get to metro and close sights but the block this hotel is on (H street) the walk towards metro was unsettling anytime but really didn't feel safe after dark venturing out unless we took a different walking route to exit than the walk from H street & 5th and entered the metro from F street on opposite side of Capital One Arena