Paige G.
Google
Our family arrived at Fairlawns Boutique Hotel & Spa genuinely excited. The property is beautiful, charming, and visually stunning. The staff initially appeared warm and accommodating, and we were optimistic about a wonderful stay with our children.
Unfortunately, our experience took a deeply upsetting turn.
After a long day of travel, we left our room with what we believed to be the “Do Not Disturb” sign displayed. There were two tags in the room — one blank and one marked “Please Make Up Room.” We placed the blank tag on the door, assuming it indicated privacy. We later learned there was supposed to be a second designated “Do Not Disturb” sign, which had not been provided to us.
During our absence, housekeeping entered the room for turn-down service. Following this entry, items were discovered missing.
Given the reputation and positioning of a hotel of this caliber, we did not expect to feel unsafe or violated during our stay. The experience was deeply distressing for our family.
At checkout, management was apologetic but did not offer a concrete resolution or remedy. Over a month later, we received written communication stating that an internal investigation had been conducted. We were informed that one staff member passed a polygraph test while another showed signs of possible deception. Despite these inconclusive and concerning findings, no meaningful effort was made to rectify the situation.
We made repeated attempts to contact upper management and requested communication with ownership but received no response.
While the property itself is visually enchanting, our experience left us disappointed and unsettled. Based on what occurred and the lack of resolution, I cannot recommend this hotel.