SwissMcCarthys
Google
We arrived in Durban on a late afternoon flight and stayed at Fairlight Beach House for just one night before our onward travels — or at least that was the plan. I’m sure others have written about the spacious, comfortable rooms and the stunning view over the beach and the Indian Ocean. Unfortunately, my wife became ill overnight and was in no state for a long drive, so we weren’t able to fully enjoy the beach house.|During breakfast alone, I explained the situation to the staff. A late check-out was no problem, and they kindly asked whether I needed any medical assistance. Fortunately, the situation wasn’t too serious, but I did ask whether it might be possible to extend our stay. The beach house was, however, fully booked, so I resigned myself to searching for nearby accommodation. Amazingly, the owners quickly found a solution for us, completely removing the stress from the situation.|In the end, my wife felt better by late morning, and we continued our journey. Nevertheless, I was impressed by the exceptional level of customer care and attention we received. It was greatly appreciated.