Bashayer M.
Google
I have been staying at the Fairmont Bab Al Bahr since 2020, and it has always been one of my favorite hotels in the city.
Recently, however, I had an issue during my stay. On two nights, I called “0” to request my car from valet. A lady working the night shift at the information desk answered both times. I asked her to please arrange for my car to be brought quickly, but after waiting 5–10 minutes, I was surprised to find out from the valet staff that they had never received any call or request from the information desk.
Thankfully, Feroz who was on the night shift both days noticed the situation. He acted immediately, personally brought my car quickly, and apologized on behalf of the lady at the desk. He is truly a hardworking and professional person who understands how to handle guests and make them feel valued.
If I could give 5 stars, it would be for Feroz.
As for the hotel itself the room, location, and overall atmosphere remain amazing as always.
My only suggestion to management: please ensure you have more employees like Feroz people who truly appreciate and take pride in their job.