Serife E
Google
I rarely leave negative reviews, but I feel obligated to share my experience at this hotel. Upon arrival, I had a gifted candle with me—completely unused and intended as a keepsake, not to be lit in the room. However, staff insisted on confiscating it due to their policy. I explained clearly that it was a gift and wouldn’t be used, but they refused to make any exception. I was told I could collect it upon checkout, but unfortunately, I forgot. Now, they’re demanding £70 to return it by post, which is absurd given the circumstances and the size of the item.
To make things worse, I sent a follow-up email to explain the situation—it was completely ignored. None of my concerns were acknowledged or taken into account, which only added to the feeling of poor customer care.
Service by the pool was also well below standard. Staff were visibly sweating while serving food and drinks, and in more than one instance, sweat actually dripped into our drinks—something that is completely unacceptable at any hotel, let alone one that presents itself as high-end.
Having traveled widely and stayed at many hotels, this was by far one of the most disappointing experiences in terms of service, cleanliness, and hospitality. I would not recommend staying here.