Fairmont Grand Hotel Geneva

Very good hotel, with great service !! Vadym gave us a mini tour at breakfast and we had to stay another day😆. Thank you, we will come again !!!

I really enjoyed this hotel with my family! It had a great view, excellent service, and a central location in the heart of Geneva. I also really enjoyed the swimming pool and the lovely breakfast at the hotel!

I recently had the pleasure of staying at the Fairmont Hotel and it was an exceptional experience from start to finish. The hotel's location is unbeatable, offering stunning views of Lake Geneva and easy access to the city. The staff were incredibly welcoming and attentive, ensuring that every aspect of my stay was perfect. The rooms are elegantly decorated, and equipped with all the amenities one could need. Dining at the hotel was a delight too. I highly recommend the Fairmont Hotel for anyone looking for comfort and outstanding service in Geneva.

great location of course, if you're lucky view on the lake from your room. The service for our seminar was excellent. Nice personnel, always at disposition. Downside: the hotel is overpriced compared to what you get. Hotel needs a bit of refurbishment: modern showers, carpets instead of parquet, no possibilty to open windows

My partner and I were celebrating our 4-year anniversary at the hotel. The room and SPA were nice, the dinner at Il Vero was ok (small menu and regular Italian dishes), but we truly enjoyed our time at the bar with music and good cocktails! Even if there were not many people, we had fun by ourselves and nobody was disturbing us. However, the overall impression of the hotel is "old": it needs a renovation!

The hotel is wonderful. It's all absolutely incredible. Location is perfect, the size of the rooms are great, the spa and pool area are spectacular, the service at the reception is excellent. Everything is extremely organized. 5 stars is not enough!! We will be back next year!!!!

Excellent service here from start to finish! The team were great with my 4 year old son and he loved his stay. Thank you! The location of this hotel is perfect, easy walking distance to everything, especially for children. The buffet breakfast was also lovely.

Just love this hotel! The location is right on the water with beautiful views! The rooms are comfortable. The spa and pool are so nice! The service by the concierge specifically “Paul” was outstanding!!! He was so helpful and efficient with finding us the best way to visit Evian. He got us the train schedules and helped us with buying tickets online. Saved us so much time in trying to find this information ourselves at the train station. He was so friendly and pleasant. Please recognize his exceptional service. He is a most valuable asset to the Fairmont family.

Loved this hotel when we stayed here in past. We were shocked that we were given a room that someone else was in or complete a mess. This wasn't so wonderful since were flying all night. The worst part of all is when we came down to the front desk, we were not offered another room but rather requiring us to wait for the messy room to be cleaned. We were told it was clean after 30 minutes so we went upstairs ...still people in our room. Returned downstairs for 2nd time, were told we were given additional amenities, which we were not. Breakfast should have been offered with a room upgrade - this was so wrong on some many levels for a Fairmont hotel. Never could imagine this hotel being run this way.

I had high expectations for this place... and they didn't fail me! I am not a big fan for the architecture of the building but the inside is very nice and elegant. My husband and I had Sunday brunch at the buffet. We had the perfect table on the terrace with a beautiful view of the lake. The food was beautifully presented on platters and were constantly replenished and maintained. I highly recommend to try the octopus carpaccio... (I may have eaten the whole platter, it was THAT good!) All of the food was excellent and the fresh juice bar and dessert bar really knocked the ball out of the park! There were at least 6-8 different juices to choose from and more desserts than I could imagine! Unfortunately, at one point the server dropped an espresso coffee on my husbands beige shorts! But within minutes a woman came to clean it up... and when I say clean, I mean clean! Not only did she clean the spilt coffee from the table but she went as far as getting on her knees to scrub my husband shorts! It was rather embarrassing for him because she was really getting in there, if you know what I mean! But... great service, right? In any case, we will return in the foreseeable future!

We stayed at the Grand Hotel Kempinski for our couple of nights in Geneva at the beginning of our vacation through Switzerland last month. The location of the hotel is definitely hard to beat - it is right across the street from Lac Leman and close to the heart of central Geneva - making it an attractive spot to stay at. That said, hotel itself is not that tall, making unobstructed lake views really only available on the top floors. We booked a 'partial' lake view, which I felt we got a bit hipped on - our room ended up being a corner room on the lowest floor that had rooms, meaning we saw a bare sliver of the lake from our room and nothing more. Although we could not check in as early as we wanted to, we still were able to get in a couple hours early, and the hotel was kind enough to hold our bags at the front in the interim. The parking lot entrance is a side street, and like many a parking space in Europe, it's a bit tight and can require a bit of maneuvering to ensure your car is in place. That said, for CHF 35/day to have in-out privileges, it is one of the few things in Switzerland to be priced around where it might be in a similar big city elsewhere. Our room itself was generally in good shape, although electric plugs were a bit sparser than I would have preferred. The bathroom amenities felt a bit cheap - despite being branded as Ferragamo, shampoo and the like are definitely not their core competencies, and it seemed like they stuck their name on what could easily be standard mid-level hotel amenities from a quality standpoint. Cleanup service was always good, and I appreciated that the turndown always included water along with a piece of Faverger chocolate (which was quite good). However, the housekeepers, particularly for turndown, are quite aggressive and practically barge in if you do not respond immediately...so I would highly recommend an active use of the 'Do Not Disturb' sign whenever you are in-room in the afternoon. We didn't check out too much of the other hotel amenities aside from the gym, which was reasonable - a good selection of machines and free weights, although I would have appreciated a lat pulldown / pull-up bar of some kind. The 2nd-floor lounge/restaurants looked relaxing, but again with lake views that weren't really all that ideal. There is also an 'urban lawn' that seems to resemble what an outdoors pool area would be like...but on artificial turf and minus the pool...without a view, it seems like a bit of a wasted space. Given the price here (like all things in Switzerland, but even more so here), I would probably survey other options nearby to see if I could get a better deal. That said, the room was decently-sized, the hotel has great location and has most amenities one would need - so it's hard to complain too much. Nonetheless, as a 5-star hotel (according to various online websites), it felt a tad worn and not quite up to the level I would expect of a luxury-rated (and priced) hotel.

The Kempinski Spa is the worse, the LA RÉSERVE GENÈVE Spa & Hotel is much better! This is NOT the place to go for good service. If you are a not a guest at the hotel you are treated very poorly, just terrible. You card key won't even allow you to enter the pool area. And if someone lets you in, they will ask you to leave the pool area. I had to very expensive spa treatment but was NOT allowed to use there spa amenities and I spend hundreds of dollars for not the best treatments. So, I would NOT recommend this spa. The hotel I stayed in was under renovations so, with an reservation remade, I walked down the street to the Kempenski Spa but was NOT welcomed at all. I did however find a better spa two days later and received excellent service at the Le Resevere Spa & Hotel. It is about 2-3 miles from the Kempinski and not on the lakei but the service is exceptional, valet parking is covered, and the entire hotel staff are friendly at the LA RESERVE Spa and Hotel in Geneva. Again, the Kempinski staff was very rude, limited my access only to the women's locker room and they do NOT provide the basic necessities for getting dress and applying make up... Neither did they apply oil or lotion after my body scrub... AVOID

I lived at the Kempinski for 2 weeks this January, and I was really very happy with my stay. The location is not the most central location to the town centre, although only a short walk across the main bridge. It is, however, very near the train station and some of the cheaper (if anything is ever cheap in Geneva) restaurants. You can also take advantage of the free public transport for out-of-towners (just ask at the reception desk). I found all of the staff to be really helpful - from the warm welcome at the desk, to resolving any of my questions and requests (including looking for and finding a set of pyjamas that went AWOL one night with the housekeeping service!) The room service is the one thing which seems a bit hit and miss. On my first night, I had spaghetti bolognese - I was really disappointed. The portion size was massive, but the pasta was very hard and dry. Room service improved after this though - the crab soup is nice, as are the breakfast pancakes. But by far the best item on the room service menu was the roasted poussin - yum! The Kempinski isn't a cheap hotel (but very much reflected in the service). The breakfast buffet was about CHF45, but is very nice - the selection is a little limited, but the quality is there, which can sometimes be missing in hotel buffets. On the other hand, there are nice little touches - complimentary chocolate, macaroons, fruit juice and water (with varying frequencies). It's also one of the few hotels that I've stayed in where the wifi is free! Horray! These days, I can't live without internet... I would stay at the Kempinski again without hesitation, except for location - it's not too convenient for me to get to my office.

Nice, beautiful, stylish hotel, recently opened. I went there to have breakfast on a Saturday. They offer a breakfast buffet, which looks good: They do offer fresh fruit, cereals, hot buffet (scrambled eggs, mushrooms, ...), croissants, juices, fish.... a lot. However, I found service a bit slow. We ordered coffee, which was brought rather quickly, but we had to wait a while to have some milk and sugar. Also at the buffet, items were currently missing (like the milk for the cereals), and the service team did not seem to realise until a guest told them. Seems a bit unprofessional to me, especially considering that it was not opened long ago and that guests do pay considerable price (around 45 CHF)

love this hotel..beautiful service and the room views are stunning. Geneva at its finest..

Amazing staff. Rooms vary from real nice to so so depending what side you are on. Valerie Thibeau Frederic and all the front desk staff are amazing and they remember you by name every time you come. I just love that place and it's the perfect location.

Beautiful hotel in a fabulous location. If you want luxury and location this is the place you would want to be.

A perfect hotel, class, comfort, great service and a good central location by Lac Leman or Lake Geneva. The hotel is very beautiful. The beds and pillows are very comfortable, thick wood hangars, room is equipped with a large HDTV with speakers, Samsung Blu- Disc which is perfect for streaming your videos and YouTube, faultless Wi-Fi, quiet rooms and location, full size amenities in the bathroom. The full desk comes with a thick paper pad and a "pencil". If you ask the front desk you can get the thin Kempinski "cross" pen. I stayed here again 4/21/15: everything in the room and hotel alludes to class....the robes and plush slippers. The bathroom has 2 side and a front mirror as you enter. What's different and class is that you will not find coffee, tea, sugar or creamers in your room. You need to call room service, and they will deliver that to you. The room that I had this time was 4414, which I don't recommend. It was noisy at certain times. You can hear the neighbors, upstairs and the elevator traffic. The rates are CF 800 for a classic room, DF 1500 for a lake view...and higher.

3.5 really. I've stayed in 4 hotels to date in Geneva. This one would be the most luxurious even as compared to the Hotel de la paix. But not the best overall, Comfortable bedding, bed not as much. Great bathroom with a soaking tub. Nice amenities and good breakfast. But a few things... beds are not nearly as comfortable as Marriott hotels; there is no coffee or tea maker in the room which annoys me to no end because I am here for work and like my morning and evening tea. On my schedule in my pajamas. The door doesn't close without slamming. I called the front desk to have someone come up. First they told me not to worry bc I could lock from the inside. Ok, deadbolt, but exactly how am I supposed to close from the OUTSIDE... by slamming. I examined the lock myself and there is major damage to the door frame with gouged out wood. That is probably why it wont close. My view... this is a major ding for a luxury hotel ( discounted business rate of 300 franc approx). People want their items safe and not to have to slam the door full force at 6:30 am. Breakfast.. it is decent but you all can flay me when I say I prefer the three star tourist hotel breakfast down the street better... fancy shmansy plating does not a tasty egg dish make... I will say the service in the restaurant and at the front desk has been very nice.

What I love about this hotel aside from its location and amenities is the breakfast they offer and the view while you enjoy eating. Best part of my stay is taking in the view of the water and the fountain and having a wonderful array of choices at a very hour of the day.

I just spent five days there and while some of the staff were wonderful, quite a few had attitudes. The room we stayed in had no iron so we kept having to request one. At one point, I was on a waiting list for two days before I got my hands on one. The cleaning staff only changed the bed sheets because I happened to be in the room one morning otherwise I think they would have let us go all 5 days with the same sheets even though we deliberately did not put up that little postcard on the pillow on the second day. I'm all for being "green" but if I don't ask you not to change the sheets, then by all means, please change them. The food wasn't terrible but the prices were a little ridiculous. Considering how much they charge for just about everything, I expected way better than what I received and what I saw other patrons get. I heard through the grapevine that a Saudi prince was on our floor. I'd love to hear his thoughts about the hotel. As the previous reviewer mentioned, the free Wi-Fi was a nice plus. Also, I do have to repeat, there were some staff members that were extremely helpful and amazing (and so attractive!). Just not the majority.