Fairmont Heritage Place - Franz Klammer Lodge

We have loved visiting so much over the past few years that we decided to purchase a residence! It begins with the excellent staff like AJ and/or Bubba picking us up at the airport. As soon as we arrive, they get us checked in and help bring our luggage up to the room. The concierge has helped us out on more than one occasion to get last minute reservations or into adventures that few know about. Chantry in Owner Services told us about a very rare and unique opportunity for dinner at the top of the mountain having to get there by snow pusher rig (not sure of actual name of the machinery that got us there!). The housekeeping staff, spa staff and everyone who works at the Fairmont have always been so kind and professional. My children love coming and hanging out in the game room, using the pool in the summer and borrowing the sleds in the winter. We love absolutely love the Franz Klammer Fairmont and would recommend it to anyone! It’s in the perfect location. A 1 minute walk to the ski lift or bike path, seconds to amazing restaurants and shops and a 2 minute walk to the gondola that will take you over the mountain to Telluride that offers even more restaurants and shopping. No need to rent a car! They’ll pick you up and bring you back to the airport…and everything else is within walking distance!

Right in the middle of mountain village where the skiing and markets are. There's a fire pit and food carts and coffee shops little gondolas to sit in with your family and bars and live music in the plaza at the entrance of The Klammer. The bellmen help you unload the car in the garage and park your car. The residences are lovely. Fall Aspen leaves in the carpeting design is pretty. The leather couches are very comfortable. The dishwasher is raised to waist level. You can crank the alpine windows open and let in fresh air. Big huge tubs and steam showers! Great concierge and help you plan fun stuff.

These criticisms are meant to be constructive only. I know this was early season and kinks needed to be worked out. 1. Television was not set up and had to call engineering to program it. 2. Shower sandals were for 2 left feet 😊 3. Still no jets for spa indoor hot tub. This has been going on for a while. With the large increase I have been paying for the last few years, this needs to be fixed. A big bathtub does no one any good 4. No one sent me the welcome email etc until day 3 of my stay 5. Dishwasher in 302 would not turn on. It worked the first day but then conked out. 6. Fan in bathroom 2 is squeaking 7. Why are there no alarm clocks in the bedrooms anymore? 8. The USB charging ports in the bedroom lamps are useless. With the refurbishing and my increased fees, These lamps need to be replaced. The ports have never worked in any of the units since their installation. 9. I tried to attend the HOA meeting remotely. I was given instructions on how to do this but they did not work. Very disappointing 10. The 4th floor grill flame is very weak and slow.

FKL is an iconic property and THE choice location in Mountain Village. The feel is sophisticated but family-friendly. The units are comfortable and well-equipped. The staff is happy and helpful. Walking access to the ski lift, village businesses, and gondolas means we didn't need a car. Will definitely return.

The staff is the key to the whole place. They are currently undergoing renovations, so visitor should be aware of that. However, the staff will make every accommodation to give you a perfect trip. And the location in the mountains is magnificent.

Our driver Steve was punctual and friendly, the room is elegant, comfortable, and cozy. The location, amenities and service experience are perfect.

Kelly in concierge was extremely helpful on multiple occasions. Extra thanks to her. Registration and transportation (Taylor, Colleen, Will, Mike, Titus and Jonathan) helped out numerous times (we did not have a car this trip), and cleaning crew mid-stay was great! Owner Services (Chantry, Josh, McKaila and Kira) were great in going over our schedule for the next stay and next opportunity to pick dates. We had friends in for a few days who also commented on the excellent and friendly service throughout the facility.

This was our family's first experience in Colorado, and the Franz was a perfect welcome. Our lodging was picturesque, the mountain village was quaint and the snow was amazing

This is an outstanding place to stay in Mountain Village, outside the town of Telluride. The two bedroom suites are exceptional, with plenty of room, a full kitchen and a nice balcony for relaxing and taking in the beautiful views of the area (especially in early October with the changing Aspen trees!) The service is top notch and every person is attentive to your needs. There is a gym and a restaurant on location and plenty of space to explore. The hotel is also very quiet (at least when we visited), which I found extremely relaxing. I highly recommend this Fairmont if you are in the area.

We loved the location and amenities of this lodge. We stayed in a 2 bedroom condo. We had a upscale kitchen with a sub-zero, Bosch dishwasher and gas stove. Our kitchen was full of everything you would need to cook and eat with. Complete with washer and dryer. We had two bathrooms each with a large tub and shower. This lodge is perfect for skiers. The gondola was right next to our exit. Lots of restaurants and shops close by. We were here off season so many were closed but it would perfect in skiing season. I would recommend staying here. Great location.

I'm a BIG fan of the Franz Klammer Lodge! We've been staying here since I was a teenager and every single visit has been a dream. It is perfectly located in Mountain Village, steps away from the gondola to town, and has gorgeous views of the ski runs. If you're a skier, you can practically ski right in and out of the lodge. We typically come in the summer/Fall so I really can't speak for ski season but i'm sure it is just as dreamy. Most of the units are timeshare/owned and we're lucky enough to have a family member who is an owner. The second you pull up to the property, you're greeted by name, they unload your car/stuff on a cart, and escort you to your condo unit. All units have a kitchen, full living room, BEAUTIFUL bathrooms (with jacuzzi tubs), steam showers, comfy beds, and the list goes on. The kitchens are stocked with dishes, pots, pans, cooking utensils, and even basic spices! Amazing! The concierge team is always SO helpful when needing hike advice, recommending various adventures that you can do in the area, making restaurant reservations, etc. They also have coffee, tea, and fruit water available 24/7. The best part? They have dog-friendly units! We brought our pup with us and he had the time of his life. They had a dog bed and bowls waiting for him when we arrived. Talk about spoiled! They do offer spa services, however, it isn't your typical full spa experience with locker rooms, etc. They do have jacuzzis, a steam room, and sauna on property though. So all of the amenities are there, just not like a normal spa that you're probably used to. I did enjoy my maternity massage! Their jacuzzis are located outside on two different decks and have GORGEOUS views! Thank you for always making us feel right at home (including our pup!), Franz Klammer team! We can't wait until our next visit.

My friend and I booked a spa treatment at the so called 5 star Fairmont Resort in Telluride. While I realize it was during Covid, we were told that only the indoor jacuzzi would be closed. We booked two massages at the same time only to be called the day before we left for Telluride that now our services were an hour and a half apart. They were only going to have one spa tech doing treatments. I thought that was odd, but I thought, "Oh well, I'll just lay out, go swimming, maybe go to the gym, sauna, steam room or relaxation room. Well, about 10 minutes after my friend went in for her service, it started to downpour poolside. So, I went in to the lobby, no one there for almost 1/2 hour! I sat on a bench waiting for SOMEONE to find a place for me to go. There were signs on the steam room door, sauna, showers; every place but the gym....closed! No water, no snacks, no magazines, no staff anywhere. I called down to the lobby to let the manager on duty know I was alone in the spa with nowhere to go! I explained the whole situation to Haley (the manager) who proceeded to tell me that it was not raining! I literally had to take a picture of the water at the pool to prove it was raining! Omg! Then, I told her I had nowhere to sit and everything was closed. She again argued that the showers, sauna and steam room were open, No They Were Not! Again, I'm spending my time taking pictures of all of the closed signs as proof! I get it Covid. But at the same time, don't charge 5 star prices for 1 service, professionalism, respect fir the client and spa services. Just don't open! I cancelled and walked out! My poor friend was still inside and I had to text her that I walked, with all of our stuff to a coffee shop. I've been in customer service for 35 years, Never would I basically call the client a liar let alone not get my butt up and meet her downstairs so she wasn't alone and felt like she was getting some sort of attention for almost a $300 day that was ruined!

Everything about this hotel is perfect. The staff is above and beyond. The valet took such great care of us, must give a shot out to all of them. The hotel grounds are stunning. Everything is within walking distance and a gondola ride away. I'm so glad to finally be able to visit this property and I already can not wait to be back!

We stayed here for the past 5 days and I absolutely love staying here. The hotel is gorgeous, staff is friendly and knows everything about the town, location is great, clean, etc. They have 2 hot tubs as well as complimentary coffee 24/7. The gondola is right out front of the hotel. The valet is very prompt on pulling up your car too and you can even call ahead to make it easier. Be sure to stay here! You won't be disappointed and it's worth every dollar.

I've been coming to this lodge for over 10 years. The service and attention to detail is 5 star. The staff is accommodating and friendly. This is a very well run machine. The architecture is consistent with the mountainside environment. Inside there are full amenities, which makes this a welcome place to live. You're a very short walk away from incredible skiing and more.

I actually didn't stay at the lodge, but is here for the spa treatment-- everyone needs a little pampering after few hard days of skiing or boarding. The spa is well equipped with sauna and a steam room, hot tub and heated outdoor pool and oxygen bar. I was provided with a nice thick terry cloth robe and there are towels readily available. The staffs are attentive and friendly and my massage therapist Cat was amazing. I would say this is a pretty awesome spa center.

Disclosure: I did not handle my individual booking, as I stayed in this lodge as part of a large group with school. That being said, I have no understanding of how much FK costs, especially relative to other lodges in the area. That being said, this place deserves a cool Five Stars (shout out to Mead notebooks) because of the impeccable service and amazing accommodations. My friends and I were split between two 7-person condos that were fully equipped with full kitchen, three bedrooms, jacuzzi/standing showers, and the whole nine. The lodge had hot tubs on almost every floor, with a spa that offered hot tub, sauna, steam room, showers, and entry to an outdoor heated pool. But, above all else, the people and the service were extraordinay...AND with a no tip policy. At our beck and call, the front desk and service people were willing to lend a hand and housekeeping left our condos in crystal clean condition every day. If you stay in Telluride, CO, staying at the Fairmont Franz Klammer is a MUST. Ski / board hard, Ev

The Fairmont Franz Klammer provides luxurious accomodations in winter as well as the other 3 seasons. The lodge is conveniently located next to the Telluride slopes, ski lifts, and free gondola into town. The Klammer's rooms are made up into suites that serve its guests like 2 and 3 bedroom apartments, complete with fireplace, king-sized memory foam beds, cable tv in every bedroom, a full kitchen with a Viking range, and even a balcony with gas grills. The bathrooms have jet tubs and steam/showers for those post-downhill aches. The Lodge provides a complimentary shuttle to and from the Telluride Airport. Aww yeah! When and if I return to Telluride, I would love stay here again - if I could float the hefty price.

Let me start by saying I'm a pilot and I know travel. This is my 3rd time staying at a Fairmont property and they know customer service and plush accommodations. Everything down to the matches to light the candles is in its proper place. I arrived here in Telluride by car. They met me before I even opened my door! The bus person unloaded our car, took everything to our room, explained EVERY feature in the residence, and parked our car. Everything in the residence was absolutely perfect. They texted me every day to make sure my stay was fun, enjoyable, and above all...exceptional! The Concierge was beyond incredible. Anything I asked for was met with exceptionalism and even made me feel good for asking. Nick at check in desk was like speaking to a brother. He welcomed us and we knew we were in for an exceptional stay...and it was EXCEPTIONAL! The views out the windows... OMG! These wonderful people are obviously proud of being a part of the Fairmont team and it shows. We have really enjoyed our time here in Telluride. Do yourself a favor if you are reading this review and wondering where to stay. Stay here and experience it for yourself. I promise you will be glad you

Excellent mountain side lodge. Loved taking the gondola from mountain side to telluride. Everything was very clean and fabulous. Love all the services there. Would definitely go back for more adventures.

Great place -- amazing service-- low key and not snooty in any way- great perks over all---- ... unfortunately the follow through was poor at this location after we had a problem after we left the hotel regarding an item left behind that they promised to return to us.

Perfect for a getaway in the mountains. Outstanding service and beautiful Alpine lodge-style rooms with overstuffed leather furniture. My family has owned here for years and we love coming as often as possible.

Caveat emptor: No A/C The hotel is beautifully appointed and is centrally located in Mountain Village so you have the convenience of shopping and restaurants steps from the hotel. The only reason I didn't give it the full 5 stars is because my family stayed here during the summer the hotel does not have air conditioning. I can't quite believe that any high end establishment would not include A/C in this day and age. Of course I understand that Telluride is a ski destination and not so much a summer destination so for most travelers to the area, having no A/C is a moot point. However, for a summer destination, the "cool mountain breezes" isn't quite enough to cool down a 2 bedroom suite to make sleeping comfortable. In the winter, I'd absolutely love to stay here again; however, we will be staying next door at The Madeline the next time we visit in the summer - they do have A/C.

My experience at this lodge was not as good as I had hoped it would be based on the expensive price. Here are some problems: 1. No air conditioning -- during the summer, the room was very hot in the afternoon. 2. No safe in the room. 3. You need a PhD to operate the TV system. 4. One day during the stay, the maid left my door ajar after she left. 5. One day during my stay the TV randomly turned itself on at 5 am. 6. The car valet can get backed up with significant delays. So, don't assume that the experience is going to be a five star experience.

We went here for our Honeymoon the day after our wedding. This lodge was absolutely amazing. We had a spectacular view. It has easy access to town and restaurants so once you're there, you have no need to drive anywhere else. The reception was fantastic - helped us to our room and even gave us a tour of everything inside. Concierge was helpful any time we needed something and even called to remind us of reservations! It was a honeymoon we will never forget!

What a vacation. The room was amazing. It felt like a home away from home. I love not having to tip and I can tell the focus is on service. They always tried to go the extra mile. I wish we had more time. It was great to have coffee ready in the morning in the lobby.

Best ski town in the US. My family has been owners at the FKL for 15+ years and it has always been an incredible experience from start to finish. The staff is friendly and attentive, the rooms are large and comfortable and the location is right in the middle of mountain village. I've been to many of the west coast ski resorts and Telluride is by far the best. I would HIGHLY recommend the FKL to any family!!!