Fairmont Hot Springs Resort

We came on a short family visit and it was our first time coming here. We really enjoyed the hot springs with our children and would love to come back just for this reason. However, the pool has some broken tiles around the edges that are sharp and should be fixed. Also, the bottom of the main large pool is a bit rough and bumpy. Also, the change rooms by the pool are in very bad condition. The doors need to be fixed and in proper working order. Broken doors mean no privacy. Also, we had to ask multiple times about towels. It would be nice if someone offered us towels or told us how that works when we got to the pool area. ||The kids really enjoyed the mini golf. It was a lot of fun. Thank you to the morning staff members for providing us with all the golf equipment. We enjoyed this experience. ||Our room was fairly clean and well kept, however, someone forgot their bathing suit behind one of the chairs on the floor and I guess the cleaning staff missed it. ||I would also have liked the coffee at the coffee shop by the entrance of the hotel to be a little more affordable. However, the Keureg machines and coffee in our rooms was sufficient. A staff member also knocked on our door and asked if we needed more coffee pods. That was great customer service!||The room did not however have a microwave, which I would consider to be a standard item to have, especially if you have a room with no kitchen. We wanted to heat up some food, but had to go to the main hall, where there was one very small microwave, which did not fit the plate that we were warming up. Kind of sad! I would definitely get new microwaves for all the rooms. ||Lastly, the carpet in the bedroom was very nice, but the carpet in the main hallway, was very old and worn. The carpet in the hotel needs to be replaced with new carpet. It gives the hotel a very old look. I like the cabin motif, but the carpet is just worn out. ||The front staff were very helpful and even printed off my daughter's school exams when we asked them if they could help. Thank you! :)||I would like to come back again with my family, but I hope that some improvements will be made.

We’ve been visiting for years. We’ve always accepted that the rooms are a bit dated and rustic, but love the area and the hot springs. We’ve gone before in September, like the off season and usually can find a decent rate. This year we decided to stay one night on our way somewhere else. The rate was high, but we do like the access to the pools so booked. The Bear Paw Grill was decent, if a little on the pricy side. The room was rustic, shower terrible, but fine for a night. I probably couldn’t have slept another night on the creaky bed. Our big issue is that if you are going to charge premium rates PLUS a ridiculous resort fee, there should be pool towels available. There were none in the room and at the pools we were told that laundry was behind because of staff issues. I can understand staff issues in September, I can’t understand charging premium rates and not providing services. Also….the balcony was a bit terrifying, went back in quickly.

To start we were unable to get into our room until 1 hour after check in time and we had a small baby that needed feeding/napping etc, despite having two rooms booked neither was available. Upon entering our room the disappointment continued. We had two cabins meant for 4 guests each. The beds weren't made, the sheets were simply folded and left on the beds, we had no toilet paper in one room, not enough cups or wineglasses in either room. There were dirty coffee cups in the cupboards, a dirty pan left in the oven, the oven in one room hadn't been cleaned so when we preheated the oven the smoke billowing from the oven set off the fire alarm. We also had no hot dish mats or oven mitts for the ovens. ||I went to the front counter and asked for extra cups etc and a gentleman did deliver them to our cabin. I realized I had forgot to ask for hot dish mats and asked the gentleman (granted he had poor english) to also deliver some hot dish mats and was told to "you do yourself". I objected and asked if he could please deliver them as I had been to the front counter multiple times at that point.|The rudeness of that staff member prompted me to call the front desk and complain and ask for a manager to call me to work out a suitable solution. I was told I could expect a call the next day at the earliest (what, no management working on a long weekend), I have yet to receive a call.||The individual staff members were very good and polite but it was obvious they had no authority to try and assist me, other than apologizing and passing on my request for a call from a manager.||Any one of these issues would not have been a problem, and we are not high maintenance guests, however, when the issues compound on each other and we get the response we did from one of your staff it was very disappointing. These rooms are not cheap and for the price we paid I would expect well appointed rooms with all the amenities available and when issues arise at the very least a manager that can step in and assist the over worked staff. I understand staffing challenges, but if you are unable to provide the expected level of service then some rooms should be shut down etc to maintain an acceptable level of service.||I had to insist on a food credit from the front staff ( that was something but not near enough to compensate for the inadequate amenities and I had to negotiate with the staff for an amount $40/room as I was offered $10/room).||The most disappointing of all is no follow up call from management, that speaks to me as to the level of commitment of FHSR in providing a quality experience. As I said individually, the staff were fine, it was the overall quality of the rooms/cleanliness etc that were disappointing.

We’ve been coming to the area for decades over Thanksgiving and always visit the Hot Springs. Each year they get more and more run down but the prices keep rising. It doesn’t add up. $25/person/day is a LOT. You should be able to keep up with the maintenance and general up keep of the pools. - 1/2 the lockers don’t have keys. And 1/2 of the ones with keys don’t work. - The toilets and showers don’t have locks and have duct tape covering the “holes”. - The bottoms and sides of the pools are chipped and coming apart. - There isn’t a diving board or access to the dive pool because “We’ve gone corporate and no longer have lifeguards” …? But… The views are outstanding and the location is great. It just needs to be brought into 2025, cleaned up and maintained to justify why the price is so high! I will say it is great for little kids as there is plenty of shallow water to play in.

Great place if you want to relax. Rooms look old and need maintanance... Pools and steam room is great and sauna. We were lucky couse first day there was no children. The next day was different... Its a shame that kids can enter sauna.. it make no relax when they scream... Nice view around the hotel :) The restaurant stuff very nice and friendly

Just came for the afternoon to dip in the pools and boy was it relaxing and enjoyable! Nice layout as well. Very easy to come into the resort as a visitor and get to the pools. A little pricey at 25.00 for a few hours, but all you can get is a day pass or greater.

Great cool pool which is actually very warm. We were able to play in this pool for hours surrounded by beautiful scenery. The hot pools with the cold water flowing through the middle is fantastic. We went on a pretty cool week in July but it didn't matter as the water was warm and the crowds were small. The mini golf and volleyball courts are also fun. The rooms are a bit dated but still clean and nice. Great place for a week of relaxation.

My partner and I came for our anniversary and had a great time! The room was lovely and clean, the beds were super comfy and it was great space for us. We had a balcony on our room which was a nice addition! The mini golf just outside the resort was fun, we didn’t get to use the pools this time as we ran out of time but it looked like fun! Can’t wait to come back.

Came up from idaho for a birthday celebration weekend. The hotel is and rooms are older but well kept up. We had a beautiful end suite with a fireplace (too bad it is summer time) and a sunken tub in the bedroom area. Didn't use it since we had three hot spring pools we could use. I think they need to get a hotter pool. Just didn't seem hot enough. We are at Antlers and had shrimp and lobster linguine. Really good but lobster was a bit over cooked. Unfortunately there was a major storm that hit Friday night and took the power down until Saturday afternoon but that wasn't the hotel's fault.

I recommend Fairmont Hot Spring Resort often. It's this magical old school place where you can walk from your room in a bath robe and be soaking in natural hot spring in a few minutes. The room we had has an awesome balcony overlooking the guest pools, and is a decent size. The furnace was a bit noisy so if that bothers you, bring earplugs. They often have deals online that give you credits and such which is great! We got a Valentine's package which gave us a $75 credit. The place is cozy and kid or couple friendly so I give it a A+

The hot springs pools were warm and crowded. It felt more like loud and heightened rather than calm and peaceful.

Visited Fairmont almost annually while growing up (from the states) and just visited with my own kids for the first time this past weekend! I've stayed at the resort only a couple of times before (we usually stay at the Mountain Villas because of full kitchen and generally more space when we're traveling with a larger group) but we opted for the resort this time due to proximity to pools and the fact that the resort fee includes pool access for our whole family. I was weary about all of the bad reviews about the customer service issues/dated accommodations/dirty pool/etc... happy to report none of that was an issue for us! Sure, the resort could do with some updating but it didn't bother us... our room was quaint and clean and plenty spacious for our group. The restaurant/bar was great both times we went... service was excellent and food was delicious. Prices are comparable with any similar resort. The pools and locker rooms are pretty much as I remembered them although we do hope they have plans to reinstall diving boards (for warm weather months). We got a '3 nights for the price of 2 deal' than ran for a limited time... it definitely wasn't a cheap weekend getaway but I'd be hard pressed to find another type of weekend excursion that costs significantly less. Things just cost more these days, unfortunately. I think some reviewers perhaps expect a super swanky hot springs resort experience... that's just not what Fairmont is or ever has been. But, it's comfortable, charming, and you can't beat the panoramic views! We look forward to coming back late spring or early summer.

We didn't stay at the actual resort, but our timeshare was part of the whole complex. They gave us discounts at the shops. The main attraction here are, of course, the hot springs. They have several pools that are re-filled often with the natural water of the hot springs. One pool is hotter than the others. We preferred the hot one on the cold fall day that we were there. There are dressing rooms and showers that were very convenient especially when it is cold outside. My one disappointment is that the trail to the actual hot springs waterfalls was closed. Much to my husband's dismay, I still went on that trail just out of curiosity. The falls were beautiful! There were even natural pools where one could wade in the water if it was permitted. The reason they were closed was when they empty the water from the man-made swimming pools, the water rises quickly without warning and put you in danger. So, don't do what I did. Take the higher path that was open. You can see the falls just as well if not better. The cost to swim was about $15 per day with discounts for multiple days and seniors. I forgot to mention how soft your skin feels when you get out! It was incredible!!!

This review is the experience of the hot spring pool. They have wonderful pool and nicer hot springs in the area. We have been to a few hot spring in the Canadian Rockies, this is my favorite. The pool is open for public with a fee. It is best attraction in the area. The late night swim is the cheapest for entry at 1.5 hour before closing. Actually is the best time to visit. The pool is open air so you can see the mountains at the surrounding. During the summer the late night swim is great because the sunset is 9:44 pm. You can dip in the pool and watch the sunset and the mountains rock changing the color. The pool include 4 area of pool. The diving pool with the dive broad is 30 degrees C. The swim pool with Olympic size is 32 degrees C. The dipping or public pool is 38 degree C. The center tub is 39 degrees C. This is the place not to miss if you are in the area. Please check their web site for pricing and schedule before come. The place have less tour bus.

My wife and I just spent a delightful time at Fairmont Hot Springs Resort. Everything was super clean and comfortable. The view from the pool area is breath taking. We look forward to returning to this gem.

Been going to the hot springs every year since the 80's. The place has barely changed. Unfortunately the customer service has fallen apart. The restaurants are mediocre with no room service on the property.

They are such crooks .. we could not cancel our reservation . couldn't make it due to health reasons ,They still charged us . So upsetting . They are so rude ! i do not recommend this place unless you know you can make your reservation and won't unexpectedly end up in the hospital .

While I love hotsprings, this was unfortunately disappointing. still amazing because hotsprings with mountain views, lacked the comfort and service I expect with a $12 entry. Updates to changerooms are great, but contingency trailers were seriously lacking. My 3 year old picked up a sharp piece of concrete from the pool. No towels, changerooms or drinking water, and crumbling pool left much to be desired. Also, access was akward. Couldn't cross from pool to hottub easily. It was still beautiful and worth seeing, but amenities were seriously lacking.

Place was beautiful and staff went out of their way to make sure we were well taken care of. We went for a romantic 2 day stay and loved every moment

Stopped here to camp and enjoy the Hot Springs. The managers in the RV park were horrible. We have a truck camper and were advised upon arrival (not before hand or a warning on their webpage) we could not remove our truck from the camper. We asked the reason for it thinking safety or something. Nope just their policy. Since it was there policy I asked to see it in writing. The manager said he would get it then returned with nothing (lie one). Said it was on their web page I asked to see it it wasn't there either (lie two). He said it was industry standard to not let truck campers off their truck. In 15 years of truck camping and countless RV parks and campgrounds never came up ever (lie three). Long story short they use bait and switch tactics with unwritten rules and policies. Willing bald Face lie straight to you. Ask for a refund because of the above and they declined. Horrible horrible customer service. Will never return and will never recommend anyone come here. #rvlovetravel #truckcamperrvs #rvtravel #truckcamperhq #truckcampermagazine #lancecampers #gorving #funrving #campingworld #coolcamping #hotspringsbc

My parents took me here a fair bit when I was a kid and this was my first time back in many years. We stayed in the main resort building (there are so many aspects of the resort...) First of all, I remember my summer's at Fairmont fondly so I was worried about what an adult visit would be like years later. - The rooms haven't changed - no renos to speak of here. But they are clean and comfortable and I don't hang out in resorts for the rooms anyway. - the pools haven't changed but that's a great thing because I loved them. I also love swimming laps in mineral water... I felt like I could go for so much longer for some reason? The adult me has learned what Nordic spas are and enjoys that type of thing now and they aren't all that easy to find out here in Western Canada. - We got a romance package which I think was a great deal. 229 for 1 night, $60 for dinner, breakfast (about $35), a bottle of wine ($25) and a plate of chocolate dipped strawberries (maybe $10) really the room ran us about $100 and considering the access to the springs and other amenities it was a pretty great deal and nice for an off season night away from home. In the off season the resort doesn't operate the same way - lots of the other activities don't run but I am mainly there for the springs and pampering so I don't mind. The gold courses were open in mid April which may benefit some. When I was a younger I took a bunch of lessons on these courses and the instruction seemed good (the student was flawed and stopped practicing but that's not their fault). Over all I like the spot and I would come back but I prefer the cheaper off season. The summers or winter run quite a bit higher and the value isn't there for me anymore.

I am tour director, and so we stay here on the way, and it's nice. Good rooms, very comfortable. Good mattress. We have our meals in the banquet area, and the dinner and breakfast is really good. I have no complaints what so ever.

We have stayed at the Fairmont Hot Springs Spruce Grove RV Campground a few times and have been DISAPPOINTED EVERY TIME. No more. They have an inadequate amount of washroom and shower facilities. In the five years we've come, nothing has been upgraded or fixed. All of the doors on the stalls in the ladies room need work or replacing. You can hardly stand to be in the pit toilets at the other end of the campground. WORST OF ALL - This Campground does not enforce rules about quiet time. WE HAVE NEVER SEEN IT PATROLLED. When we've called in the past, we've just gotten a answering machine. This past week we stayed thinking we would give it one more chance. We were near the large group renting site - a BIG problem in the past, but since our trip started mid week, there was no one there. On Friday, we came back to our site at 10 pm to find 12-13 units in the site. The occupants were loud and were obviously gathered for a party (we heard talk of a wedding). We expected some noise, but these campers continued until well after 5AM to play music and talk loud enough we could follow their entire conversation. At one point, it also sounded like they were setting off fire crackers - under a province wide fire ban. A camper in a nearby site (not in the group site) also ran his generator until 11:30 pm. We've learned our lesson - we won't spend our money ANYWHERE at this resort again. We've also told many friends looking for camping in the area this was an "adequate option" - not anymore - we'll be steering our friends elsewhere from now on.

After arriving late to our vacation house in Invermere everything was pretty much shut down. We were lucky enough to find the Fairmont Hot Springs Resort (not associated with Fairmont world wide resorts) and get a few pizzas for our hungry travelers. The bar was our only option and we ordered a few pies to go. The Bar tender who helped us was friendly and I have no complaints about the service. The food on the other hand was a bit off. We all noticed it on first bite - the sauce is a bit strange. It tasted like a can of Hunts tomato paste was the base for the red sauce on the pizzas. We were hungry so we ate, but it wasn't hard to put down the pizza after a few bites because it just wasn't great. I wouldn't suggest ordering pizza here. They might have other food/bar food that is good -but the pizza is a bust. On a separate note, the name of the resort is rather confusing. When we saw signs to Fairmont Resort we fully expected the Five Diamond Fairmont - not this local spot. You will immediately know you're not at a "Fairmont Hotel" when you arrive.

I love coming to soak in the hot springs whenever I'm in the Fairmont area. Soooo relaxing!

Just returned from a night at the resort. We have been to the resort many times over many years. Unfortunately this is the worst experience we have ever had at the Fairmont Hot Springs. Our room was terrible...NOTHING worked, not the coffee machine, the fridge didn't close properly, the microwave took forever to heat anything up. The shower had minimal water pressure and you could not use any of the electrical outlets because they are so OLD that the plug for your devices would not stay in. The paint on the bathroom ceiling is all flaking. The guest pool felt like a warm bathtub....not hot at all !!! kids jumping off the edges and splashing everyone as the parents did NOTHING ! We feel extremely ripped off. It is too bad the resort has gone downhill. WE WILL NEVER STAY HERE AGAIN !!!

The antlers restaurant was terrible service, the service was very slow (almost 3 hours from start to finish) they said they were busy but there were only 10 customers between 5 servers. The coffee was curdled, the website and restaurant menus were different, they didnt know what they carried for drinks, the resort had just undergone a renovation and didnt put on a very good first impression after reopening, they also offered no apology or compensation for the poor service. The hotel had a TV that barely worked (no volume, power, channel up down) just the numbers worked. They had a $30 bottle of wine in the room to sell to you, maybe they should focus on the quality of the experience and making sure everything works rather than trying to upsell you. The lady at the front counter ran through the hotels map, policies, and rules so fast that you had to record it and play it back at have speed to understand what she was saying. Overall I would not recommend it and next time I'm going back to Ainsworth instead, much better service rooms, and prices.

In an attempt to surprise my girlfriend for our year annversary, I booked us a romance package at this resort and we were more than impressed. The staff was excellent, the accomodations were fantastic, the restaurant food was very good. I say this with only the shadow of a regret. The dinner was absolutely perfect however the steak I had for breakfast (a steak and egg meal) was unfortunately one of the worst steaks I had ever had, and nothing was done about it after even mentioning it to the waitress. That tiny blemish did not sabotage our stay which keeps the the score at the top notch. The unrestricted access to the pools were definitely a big plus, especially before and after a relaxing massage at the spa. All in all this may have to become a family tradition and we will gladly return for another stay.

10/05/15: Good place to play golf Interesting layout of the lodging buildings overlooking the hot springs swimming pool. It looks like a great place to bring the family during summer months.

Such a great place. I love it here :) Amazing sunset views from the pool and great camping.

This is my third trip to Fairmont Hot Springs, and my second during the winter. My none year old son is thrilled to be back as he loves the ski hill which is great for junior to intermediate skiers. It's not huge, so he knows he won't get lost. We love, love, love the natural hot springs. They are the jewel of the resort. Nestled on the bottom side of the mountain they also have dramatic views of the valley and adjacent peek. There are two restaurants in the main building. One's a great little pub with amazing burgers and pizzas. The other is a bit more of a formal sit down spot which made some great eggs for us. The rooms are nice and a bit rustic. Beds are newer and the tv's are flat panels. This is a great family resort. Very affordable pricing, with lots to do all year round. In addition to the ski hill and hot springs the resort also features toe full size golf courses and an executive course. Lot's of options.

We stayed here this weekend for a wedding. While the wedding and surrounding areas were beautiful, our stay was disappointing. Our phone wasn't working, TV kept shutting off every 3 minutes and plug in by the bed didn't work. When we tried to call down to the front desk, nothing changed. At the end of our stay we brought up our concerns to the front desk and were told they didn't offer discounts but offered a "free coffee or smoothie" at one of the resort restaurants. We are understanding people but did not leave this resort as happy customers.

I am very disappointed with this as they call resort! There is a grumpy old guy who manages the campsite! We had a skunk around our site and it let off its scent! They told me that it is a park! Wonder if I saw a bear what he would say! The swimming pool is twice as expensive as radium and not nearly as nice! The people working at the food place are nice but completely un organized! It took 20 minutes to get our order and only after we went to talk to them! The lady in front of us just left! This is a concrete parking pad! The free wifi is terrible as well! I will not stay here if at all possible!

Not worth the price. The room is full bugs and wont do any thing about that. Very disappointed and water is not abailabe for 2 hours and no water bottles were peovided to offset that. Been to several resorts this is the worst one. Was here to celebrate 25 th anniversary. Wont give extra pool towel without deposit even though they have my credit card on file. Wont recommed special with young baby. Very very disappointed. Got the suite was suppose to face pool instead its facing grass that brings in bugs when u open the patio door. Staying on 26 to 27th july 2017.

Stopped in to visit the hot springs for the day. We were disappointed with the condition of the place. Renovations are needed. The change rooms were extremely run down: broken locks on doors, mould in showers, peeling paint on floors, broken swim suit spinner. Put loonie in my locker and realized the key had a broken pin on the end...only the sharp pointy part remained. Looked at other lockers and many keys were missing pin or string to attach to bathing suit. Pools are nothing special. Basically it's like going to a public swimming pool. Signage and railings around pool are in need of upgrading. Also was overpriced in my opinion..$12 each. I wouldn't go back. Take a half hour drive and go to Radium Hot Springs instead.

Caution- My family and I enjoyed the stay at this resort up until the last day. During check out I had a question about the final invoice and was told to wait for the manager. After 2 hour wait I decided to leave my cell phone for him to call as soon as he gets in. After 4 1/2 hours I still did not receive a call and was told that the manager is in but the new guests that are checking in are more important and they will call when it is convenient for them. I called back 2 more time after that before I talked with the manager. I wanted to clarify the final invoice since I was under the assumption that I was to receive a special promotional price. I was willing to pay the higher amount since I did not have any written agreement at that time and was told I needed proof. What angered me was the attitude I received from the manager and the other front desk staff. I was told that "we are at 100% occupancy and even if we had 100 more rooms we would still be at 100% occupancy". Please make sure to bring ALL paperwork with you during check in and check out. Also, ask for a written copy of the charges during check in. The restaurant staff were nice and the pool area was good.

We've been coming to the resort couple times a year for a long time and this time we noticed the restaurant really is getting bad. Used to be amazing few years ago and has declined since. Food is not tasty, servers kept forgetting our requests or simply didn't care about checking on us. Got very sick after having wings. The only great server was Andy (I think that's his name). I'm very upset that the resort let the quality drop so much as we loved coming here. I don't want to drive out to eat every time. We will look for another resort next time. Management needs to change. The only good thing about it is that the place is renovated and looks good. The place is dated with many things needing repair but nobody seems to care. There are better resorts to visit. The only good thing about it is the location.

Would have been five stars if the morning service in the restaurant called Mountain Flowers didnt suck. Took 15 minutes to have our order taken and there was only three tables waiting to order. 2or3servers and a hostess. A total of 7 tables in the restaurant altgether. And out of chocolate milk. The prices r kinda expensive 9.00 for two eggs bacon and hashbrowns. Cofee is good. Evening server was great vut our morning server was crusty. Had our order taken at 10:04. 25 minutes later still no food. When r servers going to learn earning tips is more than just taking an order and plunking food down be bice have some personality. We always tip but today we didnt thats how dissappointed in the service we are. Will b complaining at front desk. 30 minutes for bacon and eggs and hashbrowns. Ridiculous. Its 10:36 and im just eating now. Talked to the restaurant manager super nice comped our meal overall id recomend staying here. The springs r gorgeous rooms r wonderful. Food turned out to taste very good. Talked to hotel management as well very eager to help.

This place is overpriced for what is offered. The biggest advantage is the access to the hot springs that comes with the room. The rooms need updating, especially the bathrooms, beds are not great, had no wifi signal in the rooms we were in. Also the service at the restaurant was terrible. Had to wait for over ten minutes before even being offered. What major resort schedules only two servers on a Saturday morning in a dining hall that seats a 100+ people?

Great place, lot to do with kids or just as a couple. Lots of other amenities as short drive away.The food was great, and the staff awesome.

My wife and I came to Fairmont Hot Springs Resort to relax after a long trip with our toddler. We arrived late and went to the pool at 1030. Turns out there was a convention and the guest pool was packed with people drinking and smoking. One of the reps even asked my wife and I if we wanted something to drink. We had our toddler with us at this time.The doors to the guest pool were jammed open. And people came and went freely. I understand that as a resort this event probably paid a lot of bills, but it states in the guest directory that its a non smoking resort and there is a 250 dollar fine. There are also many signs stating that alcohol was prohibited in the guest pool. Security came by and did not care that this was happening. If we had not been on the road to for hours and hours to get here, would have left immediately. It would seem that Fairmont Hot Springs Resort caters to whomever pays most and other guests can just put up with it. This has not been our first visit, but it will be our last.