Fairmont Jakarta

The service beyond our expectation! I had a very pleasant staycation experience at this hotel, starting from the moment I arrived until the day I checked out. The check-in process was smooth and welcoming, and the staff made a great first impression with their friendliness and professionalism. During my stay, I also used the meeting room facilities, which were well-prepared, clean, and comfortable. The atmosphere was supportive for productive meetings, and the staff were always ready to assist with any requests, ensuring everything ran smoothly. One of the highlights of my stay was the breakfast experience. The food selection was satisfying, and the overall dining area was clean and comfortable. I would like to give special appreciation to Ms. Ari and the team who provided excellent service during breakfast. She was very attentive, warm, and always served with a genuine smile. Her hospitality truly made the morning more enjoyable and left a lasting positive impression. Overall, this hotel exceeded my expectations in terms of service, comfort, and hospitality. The staff’s attention to detail and sincere care for guests made my stay memorable. I would definitely recommend this hotel to anyone looking for a relaxing staycation or a comfortable place for business meetings, and I look forward to staying here again in the future. Adit

From the moment I checked in, the service was exceptional. Even though the hotel was busy, the front desk team handled everything smoothly and professionally. A huge thank you for the unexpected room upgrade! The upgraded room was spectacular and far exceeded my expectations. I would like to give a special shout-out to Ms. Dea at the front desk, they went above and beyond to ensure my stay was comfortable. The housekeeping staff did an amazing job, my room was spotless throughout my stay. I also loved the breakfast variety and good service upon breakfast. Thanks to the team for making our stay so memorable, i will definitely come back again!

This hotel is absolutely stunning. The room my wife and I stayed in was amazing. The hotel staff is top notch. We also really enjoyed the buffet breakfast. It is connected to Plaza Senayan via an underground tunnel just in case it is too warm outside. It is always very highly secured to keep guests safe. Definitely worth the stay.

The pod was beautifully decorated and created the perfect setting for a very special occasion. I reserved the pod for my proposal day, and from the moment we arrived, the atmosphere felt intimate, thoughtful, and carefully planned. The decorations included as part of the hotel package were lovely and added to the overall experience. It truly made the evening unforgettable. Reza was our personal butler and provided outstanding service throughout the night. He even contacted me a few days in advance to assist with the flower bouquet and guided the proposal seamlessly, ensuring everything flowed smoothly. His professionalism and attention to detail truly elevated the celebration. Fairmont Hotel is a stunning venue, and this was genuinely a memory to cherish for a lifetime.

Miss Ary consistently demonstrates a high level of professionalism in her work, particularly in managing the breakfast service. She presents herself with a calm and polite demeanor, ensures the breakfast menu is well-prepared and thoughtfully presented, and pays close attention to guest satisfaction. Her ability to maintain service standards while creating a warm and welcoming atmosphere reflects true hospitality excellence.

We had a wonderful stay at the Fairmont. As a Platinum member, we were generously upgraded to a beautiful corner suite with stunning views, which truly made our stay feel special and luxurious. The benefits were outstanding, complimentary breakfast with an excellent selection and a free cocktail hours that were a perfect way to unwind in the evening. A special compliment to Ary for the outstanding service. Ary was attentive, friendly, making our breakfast experience even more enjoyable. The service throughout the hotel was warm, attentive, and genuinely welcoming. Everything from the room comfort to the overall ambience exceeded our expectations. Thank you to the Fairmont team for recognising loyalty and delivering such a memorable experience. We look forward to returning again soon.

⭐️⭐️⭐️⭐️⭐️ I had a wonderful stay at this hotel, and everything—from the atmosphere to the service—exceeded my expectations. The rooms were comfortable and clean, and the overall environment was welcoming and relaxing. I would especially like to recognize Mr. Rando, the manager of Sapori Deli, for his outstanding professionalism and kindness. He went above and beyond to make our experience special. My sincere thanks also go to Nindy from the Ambassador team, whose help and dedication were truly exceptional. Both Mr. Rando and Nindy played a meaningful role in helping me create a very special and unforgettable moment—my engagement to my girlfriend. Their support, attention to detail, and genuine care made this once-in-a-lifetime experience absolutely perfect. I am truly grateful to the entire team and highly recommend this hotel to anyone looking for excellent service and memorable moments.

Had a pleasant stay in Fairmont just today. Everything was great. The buffet from dinner to breakfast was outstanding. Mbak Ary assisted us, her service was excellent. Will come back for sure