Holly R.
Google
This place is horrendous! The staff for the most part is cold and unwelcoming. Made the huge mistake of spending my 40th birthday here. Im accustomed to the Fairmont in Scottsdale and San Francisco which are both top notch. You would think Monaco would be a home run, nope! Such rude people here. With the exception of the concierge who was trying to be kind, everyone else was rude and unimpressive. Called before we came as we are traveling as a family of 5 to ask if we could do a rollaway like we always do for our youngest son, and we were told “of course”.
Walked in today exhausted from the lack of transportation options here and just needing to relax, but being told we would have to buy a second whole room… last minute. Well, for this price I would have just booked a suite! Then, even though it’s in the notes and I mentioned I’m here to celebrate my 40th not one single person wished a Happy Birthday.
This is coming off graduating nursing school a month ago and the Fairmont San Francisco making me feel like royalty with hand written congrats and champagne and room upgrades. I wasn’t expecting any of that but, I was expecting a simple “happy birthday, ma’am” and decent service.
Went to the bar for a coffee with Baileys only to get a cold coffee(not espresso) martini? I was pretty clear about a cup of coffee with shot of baileys. Bought my own champagne only to be told I can’t keep it in the fridge then having to go out of my way to get some ice in a bucket.
These people don’t want to celebrate milestones with you and make you feel special, you are just a person holding a credit card. They are just trying to get as much money as they can for every little thing. All this and the hallways are dirty and banged up and the property isn’t even that impressive. Bird poop on the balconies, dirt in the hallways, hair left behind in the bathroom from previous customers. Stay somewhere else and save yourself the time and headache.
I wish I didn’t have one night left, what a waste of time and money in Europe. Would have been better spent in Nice or Paris!