Andrew D.
Google
This hotel is absolutely iconic. If Shanghai has an equivalent to The Plaza, this is it. The location on the Bund is unbeatable, steeped in history, glamour, and presence. Staying here feels like inhabiting a living landmark rather than just booking a luxury hotel.
Service was exceptional across the board, with special recognition for the concierge, Lily. She was attentive, proactive, and genuinely thoughtful throughout our stay. This was easily the best concierge experience I have ever had, including stays at Four Seasons and Aman properties worldwide.
We split our stay between two Heritage Nine Nations suites. The first was the Indian Suite, which was stunning. Rich décor, intricate detailing, and spectacular direct Bund views made it feel incredibly special. These suites are beautifully themed and meticulously maintained. It is important to understand that this is a historic hotel. You are not coming here for ultra-modern design or floor-to-ceiling glass. You are staying inside a functioning piece of Shanghai history, and that gravitas is the luxury.
We also stayed in the Italian Suite, which was spacious and very comfortable. Between the two, I slightly preferred the Italian Suite’s living room layout because it had a proper couch, whereas the Indian Suite featured elegant armchairs better suited to sitting than lounging.
The location is phenomenal. From the front door you can walk the Bund, reach Nanjing Road shopping, explore historic buildings, river promenades, restaurants, and cafés with ease.
The pool is excellent and beautifully maintained for a historic property. The gym is solid, and the men’s sauna and steam room facilities are not to be missed.
The legendary Jazz Bar is worth visiting, but expectations should be set. This is not high-art jazz. It is quirky, nostalgic, and charming, with a band clearly having a great time. It fits the spirit of the hotel perfectly.
Breakfast was the one weak point and felt underwhelming for a hotel of this caliber. However, the Club Lounge afternoon tea on the ninth floor was excellent, with savory offerings substantial enough to replace dinner.
A highlight of our stay was a private historical tour led by the hotel’s in-house historian, including access to the Presidential Suite and hidden features like the original Otis elevator. It was truly memorable.
One of my top five hotels in the world, not for flashy luxury, but for how special, storied, and meaningful the experience is.