Fairmont Rio de Janeiro Copacabana

We are a family of 5 that stayed at the Fairmont Rio de Janeiro from 25 Dec to 28 Dec. We booked an ocean view suite connecting with a deluxe room. The rooms are lovely with a great view of Copacabana beach. Our room was on the 8th floor however we could still hear alot of outside noise. I was very disappointed and upset to find our rooms not made at 4pm when we returned after a day out sightseeing. My 12 year old daughter was feeling sick and needed to rest but had to wait until 5pm for her bed to be made. There was also a shortage of pool towels. My husband could not use the pool as there were not enough pool towels. We also didnt have enough bath towels the very same day which just made our entire experience unpleasant. This is unusual at Fairmont. We stayed at the Fairmont Kea Lani December 2024 and didnt experience any of this. Housekeeping communication in english is very poor which makes it very difficult to understand them. The resort is beautiful however the service needs to improve drastically.

Stayed here for a work trip and honestly the Fairmont made it feel like anything but. The staff were friendly and helpful every single time I interacted with them, nothing felt forced or scripted, just genuinely great service throughout. The pool and views are absolutely next level. Copacabana Beach and Sugarloaf right in front of you and it never gets old. The food was delicious and the caipirinhas? Don't even get me started. Highly recommend and I'm already trying to find a reason to come back!

Marcio Nascimento is hands down the best restaurant server I have ever encountered anywhere in the world. From the moment we sat down, his warmth, thoughtfulness, and genuine kindness were unmistakable. Every interaction felt intentional—never rushed, never forced—just perfectly timed and deeply considerate. He takes extraordinary pride in his craft, and it shows in every detail, from his attentiveness to the way he anticipates needs before you even realize them yourself.||I can honestly say we have never experienced service like this in our lives. Marcio didn’t just serve a meal—he elevated the entire experience and made it unforgettable. This is the gold standard of hospitality, the kind of service that redefines what “exceptional” truly means. If you have the privilege of being served by Marcio Nascimento, you are in for something truly special.

Our stay at Fairmont Rio de Janeiro Copacabana was incredible — truly one of my favorite hotels so far. Everything was impeccable. 🤩 The view is impossible to describe — absolutely breathtaking. The hotel has two beautiful pools, and my room was beyond comfortable. I was even lucky enough to have a view of Morro Dois Irmãos, which made waking up every morning extra special. The breakfast was incredible — truly delicious with a great variety. Service throughout the hotel was friendly, attentive, and professional. I also really appreciated being offered a late checkout. The food by the pool was great, and the caipirinhas were excellent both at the pool and on the beach. I loved the beach beds and the service there as well — everything felt relaxed but very well organized. I also want to highlight a small moment that made a big impression: after returning from a 6am run, the team at the entrance greeted us with cold water and helpful items to freshen up. It’s these thoughtful details that make a stay memorable. 🥰 An amazing stay overall — I would absolutely come back. 🌅

We stayed at Fairmont Rio de Janeiro Copacabana for an anniversary trip booked through the Amex Fine Hotels & Resorts program. The property itself is beautiful and the location in Copacabana is excellent, but unfortunately the overall experience did not match what we expected from a luxury stay for such a special occasion. From the beginning there were several communication gaps. Arrangements we had discussed in advance with the hotel and concierge were not always reflected when we arrived. For example, the restaurant we had reserved for our anniversary dinner had not been informed of the occasion, which meant we had to explain it ourselves when we arrived. Fortunately the restaurant manager was very accommodating and helped move us to a better table with a beautiful view, which we appreciated. We also experienced a long wait for our room on arrival, and the room we ultimately received did not feel like a meaningful upgrade despite booking through the Amex Fine Hotels & Resorts program. The room itself was comfortable, but the experience didn’t align with the expectations typically associated with both the Fairmont brand and the FHR program. To the staff’s credit, individual team members were kind and did their best to help when concerns were raised. The hotel also honored the FHR late checkout, which was appreciated given our late flight departure. One additional note worth mentioning is that there was occasionally an unpleasant sewage-like odor coming from the bathroom drain. Under normal circumstances we likely would have asked the hotel to address it, but given the other issues that had already occurred during the stay, we chose not to raise another complaint at the time. Later in the stay the hotel attempted some service recovery gestures, which were appreciated, but these came fairly late and didn’t meaningfully change the overall experience. Rio itself was fantastic and we still had some wonderful moments during the trip — visiting Christ the Redeemer and hiking in Tijuca Forest were definite highlights. However, the hotel portion of the stay ultimately fell short of what we expected for an anniversary trip at a luxury property participating in the Amex Fine Hotels & Resorts program.

I had an amazing experience at Fairmont Copacabana. The restaurant was excellent — great food and a high-quality dining experience. The pool area had an incredible vibe, with a calm and quiet atmosphere, perfect for relaxing and enjoying the day without loud music or distractions. The staff was extremely nice, attentive, and helpful throughout the entire stay, which really elevated the experience. The room was very clean and well maintained, and the overall ambiance of the hotel felt peaceful and refined. On top of that, the views are absolutely beautiful. Fairmont Copacabana delivers a perfect balance of luxury, comfort, and tranquility. I would definitely stay here again and highly recommend it.

I rarely leave negative reviews, but unfortunately this was one of the worst hotel experiences I have had despite staying in many hotels around the world. From start to finish, the service was extremely disappointing. Management showed very little interest in resolving issues or even acknowledging concerns raised during the stay. Problems were ongoing throughout, yet there was no sense of urgency or care from the team to improve the situation. The hotel restaurant was another constant frustration. We were repeatedly told it was fully booked, yet on multiple occasions it was clearly half empty, which made the experience feel poorly managed and unnecessarily restrictive for guests. Even simple things like room service orders were never correct constantly being told they have ran out of basic things such as soft drinks. When going to the pool or beach always being told they have no towels which is shocking for the price they charge to stay there. The most frustrating incident was the airport transfer arranged by the hotel. Our bags were lost during the transfer, and incredibly, there was no apology, follow up, or accountability from the hotel afterwards. This lack of basic customer care was shocking. Overall, the experience felt disorganised, indifferent, and far below the standards expected from a hotel of this level. Sadly, I would not return or recommend staying here

Location of this hotel is perfect. Can’t get any closer to Copacabana beach. Stunning views of the bay from the breakfast cafe and main pool is the highlight. Has a secondary pool at the back for chilling out. Check in and check out experience on the 6 floor was somewhat average with the counter staff not very enthusiastic or flexible. Rest of staff from the guys at the front and concierge were amazing. Building facade and rooms appear to be dated and right time for a revamp. Still a 5 star hotel in my opinion.