Jeff K
Google
My wife and I recently spent 3 nights here and were quite impressed. It’s a beautiful, old hotel with beautiful grounds. ||I used Accor upgrades to get a suite. It turned out to be a very good use of upgrades. We were in the Karen Blixen Suite which was huge and nicely appointed with fresh flower arrangements. The suite was largely a combination of two regular rooms. The bedroom and large living room each had entry doors and small porches. There was a huge bathroom next to the bedroom, though, while the living room had a half-bath.||WiFi wasn’t good. There were times when I had to sign in every 2-3 minutes.||Housekeeping did a great job of cleaning. Turndown service was pretty perfunctory. They also skipped us one night.||Service was generally good but sometimes you felt like you were being hustled for tips. E.g. I was confirming directions for a restaurant that was 3 blocks from the hotel and they pushed to have one of their staff walk us there so we didn’t get lost. (Note that the neighborhood is very safe so this wasn’t a security issue.)||Breakfast was included in our room rate. The cold items were very good while the hot items were pretty average. We ate there twice. One day everything was offered via buffet. The other day there was a buffet of cold items and hot items were ordered a la carte. I think the latter approach was because the hotel’s occupancy rate was lower.||We ate dinner at the Cin Cin bar. It offers indoor and outdoor seating. Food and drinks were both good.||The front desk was generally very helpful. I dealt with a woman named Kanja a few times at the front desk and she was very helpful and professional.||One nice feature of the hotel is that they will exchange up to $100 of certain currencies (e.g. USD, Euros, UK Pounds) per day to Kenyan schillings.||I’m guessing that this is the best hotel in Nairobi. We would definitely stay here again.
