Fairmont The Norfolk

We stayed here in July for 2 nights before starting our safari, and wow—what an incredible experience! The staff could not have been nicer and were very helpful throughout our stay. There’s a small gift shop with beautiful items, perfect for picking up something special.||The grounds are absolutely fabulous—we loved strolling through the gardens, which felt like a peaceful little oasis right in the middle of the city. The heated pool was another highlight and so relaxing.||And the food… just wow! We had dinner at Tatu on the 19th of July, and the chefs were outstanding. We’ve enjoyed many steak dinners around the world, but this was by far one of the best we’ve ever had.||We only wish we could have stayed longer!

We spent 3 nights here before setting off for the Rift Valley and then the Masai Mara. It was perfect! The rooms were well appointed and comfortable, the staff was wonderful. The breakfast buffet had everything you could think of. The property is very pretty and in our free afternoons, we spent some time lounging by the pool.

We stayed at Fairmont the Norfolk both before and after our safari. The hotel was chosen by our safari provider and we were very pleased with their choice. We arrived a day early to acclimate to the time change and the level of service at the hotel was superb. All of the staff were helpful and extremely friendly, making us feel at home. The hotel room was very nice and the grounds were lovely. The restaurant food was delicious and the breakfast buffet was plentiful. Wonderful stay!

The Norfolk has a a cozy feel throughout the hotel. From the moment you check in, to the restaurants and pool area. |Not a big hotel but the well kept gardens and staff make us returning guests. We feel very welcomed here.|The staff is very friendly from Chris and his concierge team- Jaxton, Sydney and their peers all know how to welcome guests, especially tired guests. ||The front desk staff make it easy to get what you need around the hotel and away. Great recommendations. The restaurant servers and chefs make the stay extra special. Chef Usher was our breakfast champion and all the others that served us diligently every morning.|We like seeing Daniel and his security team patrol at night and giving a sense of security throughout the grounds. ||We’re grateful for everyone behind the scenes, managers, reservation agents, room service and cleaning staff. We’re always grateful! Thank you.

Attentive staff, magnificent suite, superb food. Spend 3 days at the Fairmont I have to say had a great time. My niece surprised my husband and I for our 45th anniversary. The staff went above and beyond to make our stay special. Couldn’t not have asked for a better stay.

I had a great time. Rooms are very good and the staff very attentive and friendly. The high level of training provided to the staff shows through the fact that many of them greeted me with my first name. One major disadvantage is the contract the hotel has with their transfers provider. The cost quoted for a ride within the city was four times more expensive than the cost incurred through a reputable agency. US$ 35 instead of KSh 1000.

This stay was part of a trip to celebrate our 30th wedding anniversary. On arrival we were welcomed with a beautifully decorated room - but from then on it all went a bit downhill! Despite leaving the room before 9.30 and returning after 4 it was never again serviced - no one wants to be in their room watching it be cleaned! So we just asked for extra water and tea. We had a meal in their Tatu restaurant- very gristly steak which had to be replaced and overcooked lobster. Food in the cincin bar was better - but often nothing like what was advertised on the menu - you just have to wait so long for it you eat it anyway because you are hungry! The pool was heated - but was far too hot - making swimming uncomfortable - you get in the pool to cool down - not be heated up! The staff were always unfailingly polite and friendly - just seemed rather overworked. Breakfast was really good - both on choice available and how it was cooked. Overall - probably ok for a one night stay but if you are in nairobi any longer I would pick elsewhere!

A fabulous experience from start to finish. ||My wife and I stayed 2 nights at The Norfolk for our wedding anniversary after travelling from the U.K.. Highlights were the exquisitely decorated and comfortable public areas, the first class food, the well equipped rooms and excellent security. And the anniversary cake was a thoughtful touch which we appreciated. But the standout were the staff - super friendly, super helpful and super happy to be working at such a lovely hotel. You are all a credit to the Fairmont brand.||Do not hesitate to book The Norfolk if you are visiting Nairobi. Asante Sana!