Fairmont The Norfolk

Overall it was an excellent trip. The hotel grounds were immaculate and the staff was excellent. Most knew our names after the first night. It was fun getting to take game drives and seeing the animals. The guide was able to find most of the big 5. The tent was very nice with all of the modern amenities that one would expect from a fairmont, yet it was still rustic enough to remind you that you were out in the bush. Food was good and the pool was nice (but very cold). Two minor items to consider for improvement. First, when we went to the Masai village we were not aware of the entry fee. You may want to add that to your brochure so guests can come prepared. Second, service was a little slow in restaurants especially getting the first drinks. I would have appreciated coffee ready on the table in the morning.

Incredible hotel! The food is fantastic, the rooms are beautiful and have everything needed for a comfortable stay. The service is impeccable, all the staff are helpful and kind. Lillian is very warm and welcoming and helped us sort out all of our questions and booked us for the services we wanted. She made everything very easy and fun. We can’t wait to come back to explore Kenya again soon.

We truly enjoyed our stay in this historic hotel. It is a bit decaying but it compensates with fantastic friendly staff, great breakfast, prime location and stunning decoration. only thing I didn't like was the hotel car entrance procedures and space. The staff was extra caring for our children.

A wonderful historic hotel with a gorgeous lobby. We stayed in the Karen Blixen suite and it was roomy & had a beautiful patio. The food was delicious - we ate dinner at Tatu and had drinks in the 24 hr Cin Cin bar. The service & staff was A+. They met our every need and more. I had the best massage I’ve ever had by Margaret at the spa. I highly recommend her! The only drawback is the sketchy location, but most of the places we saw were sketchy. The hotel has great security and an iron fence surrounding the property. I always felt safe.

Serene place to stay in the bustling city of Nairobi. Beautiful grounds, colonial architecture, room was standard, nothing to dislike. Staff are friendly and efficient. I had dinner in the lounge… food was tasty though somewhat overpriced. The breakfast spread was excellent. I stayed here after my weeklong safari and it was a perfectly relaxing stay. PS: They cleaned my safari boots, which needed some cleaning after a week in the bush, and they did a perfect job.

This is such a lovely hotel, all of the staff are so kind and cannot do enough to improve your stay. This is located in a great area for local activities too. Both of the onsite restaurants have amazing food and come highly recommended.

Staff was experienced and always very friendly and helpful. Moseka, our driver for game drivers not only found what we hoped to see but was always able to answer our constant questions. Adan kept our room perfect and Walter took care of all my requests in the dining room perfectly.

Stayed at this beautiful historic hotel before and after my safari trip. Our initial stays were not satisfactory due to the room on the ground level next to the bar. The music and noise kept me awake at night. Upon returning from the safari, the room was close again close to the bar. Luckily, we met Josef, the supervisor, who helped us change to a quiet room far away from the bar. He even took time to write a kind note and brought us a lavish fruit tray to sooth our spirits. We had the best sleep in our safari trip that night. I am glad Fairmont the Norfolk has such an outstanding staff who prioritize guests comfort in such a special way. I will definitely stay there again in our next trip to Nairobi.