Fairmont The Norfolk

An absolutely exceptional property but the staff are what makes this place memorable. George connected me with a city guide Kevin whose priority was safety and was full of interesting information. Maddy connected me to the Nairobi Birdman who was fascinating to walk the city learn from. I’m so grateful to George and Maddy for making our experience extraordinary. Joy at breakfast earned her name by being the sunshine and welcoming our child. Kennedy provided exceptional dinner service.

I brought my friend for Festive High Tea and an overnight stay as part of her birthday celebrations. I’d only mentioned it in passing but the staff sang happy birthday when the high tea was brought out which was nice.|I booked the high tea for 1pm and we were slightly late, being seated at around 1:15pm. The high tea actually arrived at our table at 2:40pm so we were waiting for 1hr and 25 mins for it to come which was not great. However, we weren’t in a rush and when it did arrive it exceeded my expectations. The presentation was superb and the food was absolutely delicious.|We used the pool which is over looked by 1970’s architecture buildings. The pool itself was nice and warm and a decent size. We had a nice swim.|We had a twin room and the beds were slightly larger than an average single but not quite a queen size. They were really comfortable and I had a great nights sleep. The shower leaked water from the door where the seal didn’t quite meet the wall and the floor towel was soaked when I got out, but inside the shower it was great! Nice hot water and decent pressure.|Had a drink and a light meal (still full from high tea!) in the evening at Cin Cin bar and the service was amazing.|The staff were great, service was fantastic and overall we had a great time. Little things didn’t stop us enjoying the ambiance, the setting, the food or the facilities. Bed was amazing and would stay here again.

Our stay has been an amazing experience! The place is so beautifully located, green, quiet and in the middle of the reserve. Staff takes care of every detail of your stay, from having some coffee and cake before heading out for the early morning game drives or the delicious different meals during the day. Tents are very comfortable and are in excellent condition, located at the riverbank with many crocodiles and hippos in direct view. Visiting the botanic garden is also a recommendation, it makes you endorse the food even more. We enjoyed having a dedicated vehicle and driver during our stay, which was very convenient and private. Relaxing at the swimming pool during the day was also a treat! Highly recommended place!

I was treated like royalty. I feel like the staff at the Fairmont The Norfolk was my family. Beginning with reception, Christine provided exceptional customer service my entire stay. I appreciated Christine's kindness and professional manner. Thank you Christine and Kanja! Thank you Tevin for your wonderful food service. The Tatu restaurant is 5 star worthy. Absolutely delicious, thanks chef! Johnny is a great bartender and thank you Rebecca for your great guest services. The history of this Fairmont hotel is fascinating. The rooms are comfortable and the pool is relaxing. I highly recommend this beautiful hotel. A special thanks to Heinz for your super management of this Fairmont property.

A luxurious 5 star hotel tucked in the middle of the city but away from noisy and crowded road. The hotel is bang opposite to Kenya Cultural Centre and walkable distance to the National Museums of Kenya and to the highway. The staff was welcoming and checked in went smoothly after placing few bags for safe keeping with the concierge. The rooms are quite comfortable but found the beds too soft and jumpy. The room overlooked the beautifully landscaped courtyard garden which gave some peace to its character. The restaurant served good food too. The Room Service and the Housekeeping staff were quite efficient.

We truly loved our stay at the hotel. Its historic character combined with the beautiful gardens creates a very peaceful and unique atmosphere. The heated swimming pool was a very pleasant surprise. As the weather was quite cold during our stay, it made a big difference and was especially enjoyable for our daughter. The staff is extremely attentive and professional — congratulations to the entire team for the excellent service. That said, the rooms would benefit from a renovation. The carpets and wardrobes had a very strong odor, and the shower enclosure allowed water to leak into the bathroom, flooding the entire area. Overall, it was a memorable stay, and with some updates to the rooms, the experience could be even better.

While I was primarily focused on business and had a packed schedule, the hotel served as an excellent home base. Its central location and efficient environment made it very easy to stay productive while still being close to everything the area has to offer

It was amazing that we made it to Nairobi and stayed at this property that has a very rich history and is full of stories. I love the architecture of this property. The garden is gorgeous. It has so much fun to walk around the garden and do some activities. I enjoyed the swimming pool very much although we had just a short stay. The transportation’s to our Safari trip was partially arranged by the hotel. It was a very nice seamless arrangement! We did face some challenges to move around with a wheelchair because of the old facility. We managed it well. Thanks for all the help.