Fairmont The Norfolk

I brought my friend for Festive High Tea and an overnight stay as part of her birthday celebrations. I’d only mentioned it in passing but the staff sang happy birthday when the high tea was brought out which was nice.|I booked the high tea for 1pm and we were slightly late, being seated at around 1:15pm. The high tea actually arrived at our table at 2:40pm so we were waiting for 1hr and 25 mins for it to come which was not great. However, we weren’t in a rush and when it did arrive it exceeded my expectations. The presentation was superb and the food was absolutely delicious.|We used the pool which is over looked by 1970’s architecture buildings. The pool itself was nice and warm and a decent size. We had a nice swim.|We had a twin room and the beds were slightly larger than an average single but not quite a queen size. They were really comfortable and I had a great nights sleep. The shower leaked water from the door where the seal didn’t quite meet the wall and the floor towel was soaked when I got out, but inside the shower it was great! Nice hot water and decent pressure.|Had a drink and a light meal (still full from high tea!) in the evening at Cin Cin bar and the service was amazing.|The staff were great, service was fantastic and overall we had a great time. Little things didn’t stop us enjoying the ambiance, the setting, the food or the facilities. Bed was amazing and would stay here again.

It was amazing that we made it to Nairobi and stayed at this property that has a very rich history and is full of stories. I love the architecture of this property. The garden is gorgeous. It has so much fun to walk around the garden and do some activities. I enjoyed the swimming pool very much although we had just a short stay. The transportation’s to our Safari trip was partially arranged by the hotel. It was a very nice seamless arrangement! We did face some challenges to move around with a wheelchair because of the old facility. We managed it well. Thanks for all the help.

Our stay has been an amazing experience! The place is so beautifully located, green, quiet and in the middle of the reserve. Staff takes care of every detail of your stay, from having some coffee and cake before heading out for the early morning game drives or the delicious different meals during the day. Tents are very comfortable and are in excellent condition, located at the riverbank with many crocodiles and hippos in direct view. Visiting the botanic garden is also a recommendation, it makes you endorse the food even more. We enjoyed having a dedicated vehicle and driver during our stay, which was very convenient and private. Relaxing at the swimming pool during the day was also a treat! Highly recommended place!

I cannot say enough good things about this hotel and every single person who works here! The place is immaculate, gorgeous, comfortable, squeaky clean, and so friendly. Far exceeded our expectations in every way, including all the food (which is absolutely amazing) and the beautiful pool, spa and grounds. We booked excursions and drivers through the hotel and are very glad we did, because they really went above and beyond giving us tons of local info on culture, the city, language, etc. I have never experienced this level of excellence and pride in their service as I have experienced here. We had a medical emergency while here and they took care of logistics in a rush, which was an enormous relief and blessing. We like it so much here we are planning to book again at the end of our trip, so we can be close to the airport and enjoy a relaxing few days before going home. An enormous thank you to all who have made our stay so incredible!

Fairmont The Norfolk offers a classic, historic ambiance with well maintained gardens that create a calm atmosphere right in the middle of the city. The property feels secure and peaceful and the landscaping adds a refreshing touch if you’re looking to relax or have a quiet meeting. The staff are generally attentive and professional and service quality is consistent across most touchpoints. The interior spaces blend heritage charm with modern comfort which gives the hotel a unique character compared to newer properties. Overall, it is a solid choice for anyone wanting a mix of tranquility, good service and a touch of Nairobi’s history. I would recommend it for both casual visits and business related engagements.

We loved this hotel! From the style to the food, service and friendly faces. The massages at the spa were wonderful. We also loved the Tatu restaurant. We also walked to the National Museum which led us past several shopping stalls. Asante sana! We will be back.

The history of the venue is fascinating. The interior is opulent and beautiful . Sincere thanks to the receptionist that gave us a warm welcome and organised an early check in. The room was comfortable with an outside seating area . Getting hot water from the shower was challenging. Pool area was lovely as were the stunning grounds . Serenity abounds in this oasis of calm .A welcome escape from the busy and vibrant streets of Nairobi . Breakfast was very good but the room it was served in was very chilly .A memorable stay in lovely surroundings. Thank you to all staff

The most beautiful and welcoming stay from Lillian and her team, inc. Kanja on front desk who was very welcoming and helpful. From start to finish, I just had the most lovely time. The rooms are a little dated, but very comfortable and are set in beautiful gardens with a pool and great massage service. Ate at both Cin Cin and Tatu, and again had wonderful service and food. Thank you to all. See you again, Rosie!