Fairmont The Norfolk

The most beautiful and welcoming stay from Lillian and her team, inc. Kanja on front desk who was very welcoming and helpful. From start to finish, I just had the most lovely time. The rooms are a little dated, but very comfortable and are set in beautiful gardens with a pool and great massage service. Ate at both Cin Cin and Tatu, and again had wonderful service and food. Thank you to all. See you again, Rosie!

We stayed for 2 nights. Hotel has a great historic feel about it. Rooms and clean and comfortable though decor is a little outdated. Swimming pool is good. Cocktail bar is excellent. Dinner service was a little disappointing - both quality of food and slowness of service. Breakfast was excellent. I would recommend staying at this hotel, but dining out in one of the many excellent downtown restaurants.

We stayed here in July for 2 nights before starting our safari, and wow—what an incredible experience! The staff could not have been nicer and were very helpful throughout our stay. There’s a small gift shop with beautiful items, perfect for picking up something special.||The grounds are absolutely fabulous—we loved strolling through the gardens, which felt like a peaceful little oasis right in the middle of the city. The heated pool was another highlight and so relaxing.||And the food… just wow! We had dinner at Tatu on the 19th of July, and the chefs were outstanding. We’ve enjoyed many steak dinners around the world, but this was by far one of the best we’ve ever had.||We only wish we could have stayed longer!

Excellent experience from pre-arrival to departure, the team at Fairmont The Norfolk is wonderful! Pre-arrival, Reservations was very responsive and helpful during the planning stage. They secured a reliable, easy + efficient pickup from the airport (much appreciated after a loooong journey). Our airport greeter, Sheila met us with a beautiful smile and warm energy. She then escorted us to our driver Edwin, who was just as welcoming and warm. On our short ride to the hotel, Edwin shared great tidbits about Nairobi + Kenya…very helpful as we were first time travelers to this destination. |Once at the hotel, we were attended to by many and our arrival was flawless. Most notably, George at the front desk was exceptional. He was attentive and caring and his hospitality made an impact. We stayed here twice, upon arrival and later just before departing Kenya. He remembered us upon our return and my preference for a courtyard view. As he gave us our keys with a big smile and noted the room would have my preferred view…nice personal touch remembering this + us.|Peter, one of the door/bellmen, was also very gracious as he helped us settle into our rooms. His welcoming spirit, conversation and care made us feel valued.|The team continued to shine at Tatu Restaurant where we were greeted by the hostess, Joy whose excitement was contagious; we decided to dine at this venue due to her engagement. While dining, Tavim our server enhanced the culinary experience through his attentive service, knowledge of the menu and genuine love for the restaurant and the opportunity to share it with visitors.|All in all…food was very good, team was great and hotel was charming. Hope it won’t be too long before we can return. 😊

I enjoyed 4 relaxed evenings here. The hotel is centrally located in the downtown area and there are many close by shops to explore. The rooms are very comfortable, and the bathroom is fully loaded. The breakfast buffet was very nice. The entire staff was warm, welcoming and eager to assist with any needs. I highly recommend this property for a quite stay in Nairobi.

We spent 3 nights here before setting off for the Rift Valley and then the Masai Mara. It was perfect! The rooms were well appointed and comfortable, the staff was wonderful. The breakfast buffet had everything you could think of. The property is very pretty and in our free afternoons, we spent some time lounging by the pool.

this is a beautiful luxury hotel in the heart of Nairobi. We stayed at the Fairmont for 2 nights. As expected from Fairmont, this is a luxury hotel with all the amenities and the prices are accordingly. We dined both nights at the hotel. The streak at the Steakhouse (sorry I don't remember the name) were some of the best streaks we have ever eaten. The dinner at the bar was also very delicious. This hotel has everything what one would expect from a Fairmont.

We loved our stay at the Norfolk. Special thanks for Christine, Peter, Joy and Florence for making it so special! Some things to improve. The service and quality of the lunch restaurant (the bar didn't catch the name) was very lacking.