らんらん
Google
Worst experience ever.
When I visited the bar on the lobby floor, the service was unbelievably horrible—as if they were silently telling me, “Hurry up and leave, Asian.”
First, there was no guidance at all before I sat down. When I hesitated, unsure if I could seat myself, both staff deliberately ignored me and went to serve other guests. There were only two staff members, and both acted as if I didn’t exist.
Then, to my shock, a fly was floating in my beer. When I pointed it out, the staff said, “There are lots of flies here, it can’t be helped. Do you just want another one then?”—with a tone full of annoyance. Not a single word of apology. Instead, the staff looked irritated, as if I was the problem. It felt like they wanted me, as an Asian guest, to stop complaining and just leave. Why should I be treated with hostility when I’m the one who received unhygienic service?
I finally told them, “I don’t even know how to pay for such terrible service,” and the staff snapped back, “Just leave then,” while literally snatching away the bill from my hand. Again—no apology. None.
This bar is disgusting: unhygienic drinks with flies, staff with openly racist attitudes, and zero professionalism. I have never experienced service this bad in Vancouver until now. In a so-called luxury hotel, to receive treatment like this is beyond unacceptable. Do they treat white guests the same way? I highly doubt it.
Absolutely appalling. This place is trash, run by racists who hide behind their “prime location.” If I could, I’d give it zero stars.
Racist and disgusting service.
The two men working at the lobby bar on September 12, 2025 around 11:00 p.m. were openly discriminatory.
The first one to deliberately ignore me when I was trying to get seated was a short, bald man.
The second—who dismissed the issue of a fly in my beer, snapped at me, and even snatched away the bill—was a tall man.
This so-called “luxury” hotel has no future. Instead of maintaining standards, it hides behind its convenient location while fostering racism among its staff. It is shocking and deeply disappointing that such outright racists—something that simply does not exist in my country—are tolerated here.
I feel nothing but outrage.