Fairmont Waterfront

We recently stayed at the Fairmont Waterfront for our anniversary, and overall, it was a very good experience! The room was spacious, clean, and had absolutely breathtaking views. They went the extra mile with a lovely amenity, chocolate-covered strawberries, which we really appreciated! My only critique would be the washroom, which felt a bit dated and not maintained; the area around the bathtub had visible stains, so we opted not to use it. The breakfast was decent, around a 6 or 7 out of 10. That said, we were happy with the stay and the overall service!

Very convenient location with an amazing view of the harbor. Most popular restaurants are within a decent walking distance. The Christmas Market is just around the corner from the hotel and there is a beautiful view of the water with city lights on the opposite side of the city, which makes evening strolls very fun and perfect for pictures. We felt very safe walking around the area as well. Despite the location being in the city, Fairmont Waterfront is located on a quiet street, so there was very little noise in the evening that may disturb rest time. Overnight parking was quite pricey but we did not have a problem finding a spot. Would recommend paying in advance yourself at the pay stations to save yourself some extra cash vs. paying at the desk when checking in for your room. The rooms were very clean and the bathroom counter space was spacious and perfect for getting ready. There’s also a magnified mirror that lights up for makeup. Services and amenities were excellent! We had all of our requests for services and replenishments fulfilled fairly quickly and the staff went above and beyond. Would definitely consider staying at this hotel again when planning another trip to Vancouver.

Everything was simply wonderful during our visit. The breakfasts were superb! The rooms were clean and spacious. The views were absolutely stunning! The only thing I would recommend is updating the hot tub and pool area—they stand out a bit from the overall experience. Otherwise, our stay at the hotel was just perfect!

As above, perfect location. Pool/hot tub/gym fantastic. Rooms nice overall, beds comfortable. However, hotel cheaped out on basic items including not having fresh coffee/cream available, and making guests pay to have a fridge in the room (especially when available at much cheaper hotels). In addition, hair noted in bathtub on arrival leading to questioning of the cleaning. Would stay again for convenience but given cost expected more.

We were very impressed with the decor and how fancy the rooms felt. We had a great view of the harbor, but did specifically pay extra for it. It was a little strange not to have a mini fridge in the room. The real outstanding part of the experience was the service - everyone we encountered made us feel like VIP. Especially Leo who was working at the front desk when we had a small incident in the room. He made us feel like our concerns were his most urgent concern and he chased down a solution for us and followed up the next day via text to make sure all was resolved.

Good location and great service. Ita a bit tricky to see the actual hotel entry for the first time but once you enter the valet is accommodating and the lobby is inviting. Modern classic decor all around as you’d expect at the Fairmont. Check-in was easy with pleasant staff to assist. The room was nice nicely appointed. Designed with warm colors it felt relaxing. Bed was comfy and my view of the courtyard was nice. I enjoyed the breakfast in their ARC resturant in the lobby. It was buffet style but you could order eggs your way or other hot food. It was tasty! There was self parking in the garage for a fee. Checkout was smooth and I’d definitely stay again. There are 2 Fairmont Hotels within a 2 block radius. This one is the Fairmont that is more lowkey with the classic and timeless design and feel.

This is an awesome hotel and staff! Everyone is friendly and polite. From the front desk checking in, made them aware of our needs. They tried their best to accommodate us. The rooms are large and clean and so are the bathrooms and towels. We used valet parking and that worked out well for us. They provided us with a microwave on request, with a small fee.We will definitely come back to this hotel!

The staff were incredibly friendly and knowledgeable. You can tell they were trained very well and extremely polite. This is the kind of service other hotels should learn from. Our room was located right next to the elevators so we did hear a lot of the goings on outside of our room but the room itself was very spacious, clean, and nice.

What an amazing Hotel in an amazing location. The Fairmont Waterfront is noting but pure elegance in such a perfect spot in Vancouver. We checked in and just used a little time to relax in our very spacious room with an amazing view over the cruise port. Since most of you know what a hotel room looks like, I would like to focus on the surrounding area. We had a king size bed in a large room with a large clean bathroom. It was good! The area was fantastic. Just a very short walk to the cruise port and convention center which I had the opportunity to attend a few year's ago, from the hotel. Besides all the views and great walking spots are the restaurants. I feel Vancouver is known for all their fabulous and trendy restaurants as well as the beautiful city. My wife and I along with our friends really enjoyed our short but very meaningful stay here. Getting around was easy, and Uber and Lyft did a great job here. Since the hotel is located downtown, it was easy to get anywhere. While we dis not eat imn the hotel restaurant, I did order some soup one evening, as I was just hanging out in my room. The clam chowder was fantastic and the staff here is marvelous. I am definitely looking forward to any future travels that include Vancouver and another stay at the Fairmont as a destination spot. Congratulations to the Fairmont Waterfront for giving us a great base to have fun in this lovely city.

The best location! Its bang opposite Canada Place and a lovely hotel. Nicely appointed rooms and bathrooms even though this is an older property. Very well maintained and loved the Le Labo products as amenities. Booked through Amex fine hotels and we were greeted with an upgrade to a higher floor and truffles in the room. They tasted amazing! I wish they sold those (i did ask). Staff was pleasant. It is a busy hotel so expect slightly longer check in lines. Overall a lovely stay.

The Fairmont Waterfront delivers where it counts: location. Sitting directly across from the cruise terminal, it doesn't get more convenient if you're heading out to sea. Bonus points for the water views, some rooms overlook the harbor, where you can watch sea planes take off. Gastown and Coal Harbour are both a short walk away. Rooms The rooms are spacious and comfortable, but starting to show their age. The decor leans dated, and there's visible wear in spots. It's all perfectly functional, just not particularly modern. You won't find USB ports or more current tech features, which feels like a miss for a hotel in this category. Service Staff were friendly, helpful, and efficient throughout the stay. Everything from check-in to housekeeping was smooth and professional. Dining Can't speak to the restaurants, I didn't try them. But with so much nearby, you're hardly short on options.

First time staying at the Fairmont. A typical Fairmont, in that it has a great location, excellent quality, plenty of amenities, and experienced staff. We stayed a couple of days and were very impressed during our stay. The location is excellent, close to the harbour and all the restaurants and attractions. The rooms are spacious, clean, and well appointed. The beds have some of the best mattresses that we have slept on. Nice pillows, and plenty of them. (they can be a little on the big size, but you can compress them for sleeping). The Consignors are very friendly, knowledgable, and helpful. Needed to get a reservation for 6 at a local restaurant, and they were able to make this happen. It's pricey, but a good value when you consider the level of service.

Stayed here for the weekend. My advice to you is DRESS UP for the bar - has live music and such a fun vibe. Brought my baby and they had so many children's amenities - bottle warmer, crib, lotion, wash, and there's plenty of food you can grab (not free) in fridge and drawers. Ordered the pancake, fruit and oatmeal for breakfast. Awesome breakfast in bed!!

A wonderful hotel! The staff were so kind and helpful at every point of my stay. They were quite generous in offering me a free upgrade to a corner suite as well as a welcome drink. The location of this hotel is also so great! It's walking distance to some great restaurants, the Waterfront trail, and the Vancouver Convention Centre. They also are very focussed on sustainability, and they've made efforts to reduce food waste and use compostable single use items. I was staying here on business for an event I was producing, and I also had a wonderful experience with the event staff of the hotel. Overall, I had an amazing first experience and I would definitely consider coming back to this location the next time I'm in Vancouver

Everything was above and beyond at this property from the moment we arrived until the moment we checked out. Checking out was actually sad. I will absolutely stay here the next time I visit Vancouver!

This is a nice hotel in Vancouver close to the Waterfront. We had a city view room and did not rent a car during our trip. It's close to the train station which is very easy to navigate. It's also close to the sea boat which takes you across the bay to North Vancouver. The room was clean and we had no issues during our stay. The bed was very comfortable, but I had to ask for an extra pillow because theirs were really flat once I lay my head on it. I had to ask for complimentary water, but they were quick to bring it when I called. We reserved complimentary hotel bikes for 2 hours during our stay. That was fun since the bike paths run close to the water and there's beautiful views of the harbor and the city. See the concierge to make reservations in advance. For a great location, stay at the Fairmont Waterfront or any of the other hotels close to it. When we checked in they did try to upsell us to a harbor view for $50 more per night. We declined, but did request a quiet room away from the elevator. We'd stay here again.

The staff is friendly and great. Very helpful. The MBAs who are in the C suite however need to learn their business. Customer satisfaction is not their priority! When I go to this Fairmont hotel they fill the fridge with drinks and provide no room for guests. Threaten guest to charge them if you put your own food in the fridge. When I go to have breakfast I can't bring in my outside coffee. The coffee in their ARC cafe is not very good. Im not happy. I'm avoiding Fairmont properties in the future. MBAs should not be running businesses as it is satisfaction is their job and they are horrible at it. Back at the Fairmont Waterfront. Who builds a hotel room with 2 outlets, no USB outlets. And the outlets are in the bathroom. View is great but the C suite executives need to understand what makes a product like this. They missed the mark! I'm sure Mark Willis the CEO will never read this review or learn from this

Booked this place for nye and couldn't make it through the boarder, manager said no refund, good luck. I said, it's over 24 hours but they didn't budge. It was December 30. 2 extra day but decided to keep my money and book the ton out to someone else. Not cool.

This is absolutely not a property. The place is aging and not gracefully. The bathrooms need work, there are large and small areas needing update, rooms are nothing special, and you have to pay for any amenity you might want to use. The staff is extremely nice and attentive. There's nothing they can do about the lackluster condition of their building. When confronted about the situation, the manager on duty was friendly and as helpful as possible. Ultimately, the problems were beyond her and she released us from the rest of our stay. She was bound by corporate policy and so had few other remedies at her disposal. In the end, I suggest you choose somewhere else.

For a hotel, a Fairmont no less, that runs on average $600/night during the summer season, I was really disappointment in the room. I booked a harbor view/Stanley park view, queen/queen, and I was expecting a pristine room. Instead, I received a room that was, at best, 3-star. Don't get me wrong the view was beautiful, but Fairmont clearly should NOT be having guests in these rooms (see attached photos). This is not a Fairmont experience. Not by far. While service is wonderful and staff are great, I'm really disappointment given what Fairmont typically provides. The fitness area is decent, the hot tub is clean, the locker rooms are well-stocked, and the pool area is wonderful BUT, the pool chairs are NOT Fairmont quality - they are cheap, uncomfortable pool loungers, typically found at motel pools. Again, for what we're paying per room, I expect MUCH more. I will say that dining service is great and the outdoor pool is nicely heated, given Vancouver weather. Everything else about the hotel is great, but the rooms... At least the one we were given.

Get a waterfront view room. It's a spectacular experience to wake up and see what's going on on the water. Location is perfect too for walking around.

If you need to park at the hotel, head straight over to Burrard St and turn towards the water. Address is approx 200 Burrard St. From there, head down to either P2 or P3 and follow the signs for hotel parking. There should be an elevator bank near that section in the corner to take you up to the lobby. The hotel is very busy. One of the few places since I've travelled in the past year after the loosening of covid restrictions where I have to constantly wait in line. Waiting in line for the check-in counter, waiting in line for the elevator, waiting for a space in the jacuzzi pool. Waiting seems to be the common theme here. It has a fairly convenient location, right on the water and close to the Waterfront translink station. The staff were curteous and helpful, five stars. I really didn't like the beds though. The mattress seems two sizes too small. I'm not really sure what happened here, but you can clearly see the box/spring underneath. Not very appealing aesthetically. Also not a big fan of the frame sticking out from under the mattress, different from other hotels and habit of walking closer to the mattress made me bump into the frame a few times. Especially with smaller kids around who can sometimes be more careless than me! Also the shower can definitely use a bit more water pressure. Overall it's not a bad hotel, but I just expected more from a Fairmont given the price point and brand.

What a great experience. Easy check in and a gorgeous and clean room. Staff was excellent from door staff to bar. Great hotel in the city and across from the port.

Nice clean rooms with great views. You can watch cruise ships come and go on one side and seaplanes on the other. Staff if very courteous and accommodating. I only give 3 stars because I can't even put water in the fridge to get cold. There are 2 bottles of water at room temp but they charge you to drink them. There is no room in the refrigerator if you want to bring your own. It is full of items that charge you if you rearrange anything. The Arc Bar is insanely priced. I ordered 2 Tito's and soda, $55. The bar across the street charged $22. The hotel is just gouging since we are here. I would just rather walk across the street and pay normal prices. This place would 5 stars easily if it weren't for those two issues.

We recently stayed here for getaway and parked in the garage, P2. It was very convenient because you could take an elevator to check in lobby. Due to my credit card benefit, we were able to update our room with harbor view. The staff were friendly and helpful to make our stay wonderful. They had live music from Thursdays to Sunday nights. We went to the restaurant, the Arc for breakfast and enjoyed fresh ingredients. The location was excellent because restaurants and shops are in walking distance. The check in and out process was smooth. Great experience and we will come back again.

Stayed at this hotel for a week during my recent trip to Vancouver. We had a Fairmont Gold room with amazing ocean and city views. It was super luxurious with access to exclusive private Gold Lounge, personalized VIP concierge services and complimentary breakfast, snacks throughout the day, evening canapes and dessert. Various beverages (tea, espresso coffee, juices, ales, hard liquor) were available to choose from at any hour of the day. The roof top provided some of the best views Vancouver has to offer. The gym had all essential equipment to provide a full body workout with relaxing pool and city views. Definitely enjoyed the hot tub too! Amazing stay here, thank you Fairmont Gold Team for making our trip a memorable one!

Lovely motel with very nice amenities. All of the staff have been excellent, well informed and welcoming. Special shout out to Lucas Fowler, who was at the concierge desk on Sunday June 15. With his help and advice I was able to contact the hotel doctor, Stan Karon. Huge thank you's to both of these gentlemen.

Everything is great except loud music from buskers coming from in front of the hotel. It permeates our room. They should've double glazed the windows. Seaplanes taking off every five minutes and their noise infected our room too. Forget trying to sleep in the nighttime Beds very comfortable, corner room gorgeous

This hotel was beautiful. Room was spacious and everything was clean. The service in the hotel was great. There is a small pool on the 3rd with a bar. Most days the pool had a lot of children. There is a small gym on the same floor. Hotel also raises bees. The honey is available during breakfast. The rooms do not have a microwave. There are nice robes for use in the room. The food at the restaurant/bar downstairs food is pretty good. The hotel is in a central location. You can easily walk along the waterfront to other bars and restaurants. The hotel also has free bike rentals.

We recently stayed at the Fairmount Waterfront for several days before a cruise in May. We have stayed there many times in the past. We usually get a corner suite and the views are so nice. The rooms are nice spacious and well equipped and clean. The beds were comfortable and the employees are friendly. We also enjoy eating at the Arc restaurant in the hotel. Breakfast is free there with your room. It's super simple to go on a cruise as they will deliver your bags to the ship and you can just go walk across and board the ship. The review would have been five stars except they put us in the wrong room and didn't have a different room for us to go to. The hotel is in a perfect location for walking around and going to shops and restaurants.

Just got done talking to David on the phone who laid out great information before I arrived. Told me $11 per person for train or $40 flat rate taxi from airport. He also laid out all the amex fine hotel credits. $100 for food; in room dining, and minibar. Breakfast included. Complimentary check in your luggage but gratuity based. It made planning our stay there much easier answering questions that I didn't know I needed answering yet. Will update review after we stay in June!

I have been coming to the Fairmont Waterfront twice a year for over 10 years for an annual meeting. This by far has been the worst experience. Upon check in I was asked if I wanted them to look for any upgrades; I declined, because I've always been happy with my room. I went to check into my room and realized I was right by the elevator. I immediately got back on the elevator and down to the desk to ask if they could find me a different room because I had an early meeting and the rooms by the elevator are extremely loud. They all of the sudden had no rooms left. Not even 5 min from when they were offering an upgrade to now having no rooms. I went back to my room, unpacked, ordered food, and got ready for bed. As I'm in bed, I look over at the nightstand and it is disgustingly filthy. How did this hotel go downhill so fast?

4 stars isn't anywhere close to being accurate! 10 on a scale of 1 to 5 is more like it! Their customer service is off the charts. Being from Southern California, comparing this hotel to the top name brands that I know, such as Hilton, Doubletree, Hyatt, Marriott etc, there is nothing like the Fairmont Waterfront in Southern California that I have experienced. Their restaurant products and service they offer is outstanding! The quality of the food and service at their restaurant(ARC) is completely other worldly! A grand slam. If you visit here don't miss their salmon dinner which comes with steamed, asparagus (perfect), cherry tomatoes that are lightly stir fried with slight amount of oil. This salmon was the best I've ever tasted. To top it off along with the dinner meal there was an outstanding vocalist/guitarist doing some songs by such pop artists as Adam Levine, Elton John, Cat Stevens, James Taylor, Tracy Chapman, Ed Sheeran. I would have paid to go see him in concert. We are planning our next trip here now Like said 5 stars does not do this place justice.

The Fairmont Waterfront is located across the street from the Pan Pacific Hotel with it's large white iconic sails at the waterfront aka Vancouver Harbour. This Fairmont as opposed to the very chic ultra luxurious Fairmont Pan Pacific (a block away) or the older but elegant, Fairmont Hotel Vancouver (across from the Vancouver Art Gallery), has many things going for it! Rooms are swanky & comfy, excellent location for sightseeing & quick access point to waterfront or downtown, ARC restaurant, heated pool & hottub, friendly warm staff & Miku restaurant across the street. Having stayed at the Fairmont Banff Springs Hotel last summer, I've come to fall in love with the Fairmont brand. Fairmont Waterfront is luxurious & although many prefer the Fairmont Pacific Rim (you'll be needing the Black Card to stay there), I recommend you stay here & save that money for the fabulous weekend brunch buffet! See my ARC review for pix! A large spectacular rooftop heated pool, hottub & gym make this hotel a great place to stay! Being at the waterfront means quick access to the seabus if you want to go over to the North Shore. This location is great for walkers or joggers - Coal Harbour area & Stanley Park minutes away & a comfortable 15min walk over to Robson Street. Historic Gastown is an easy 5min walk over & you're on Water Street. If you fly into Vancouver, you can take the Canada Line train from YVR Airport straight to downtown waterfront, then wheel your luggage over - 5mins from Waterfront Station to the hotel. Easy! Yelpies don't hesitate to book a stay here!!! But if you do go with Fairmont Pacific Rim, I won't be mad at ya ... I'll be jealous!

Staying at a Fairmont your expectations will always be met or exceeded. There were at least three other Fairmont locations nearby but love love this location. Central to downtown Vancouver and all the great eateries, Stanley Park, Granville Island, and so much more to explore, it was a perfect place to escape and explore Canada's winter. Service is impeccable here. You'll always be treated well. Note, there is no valet but if you park at Easy Park parcade across the Waterfront Centre, it's affordable and convenient. Our room 2324 offered the perfect view of the skyline and Stanley Park. The fitness and pool area is immaculate and offers great amenities so you can stay on track of fitness goals while vacationing. Dining at ARC is wonderful and suggest reservations during your stay. If you forego the in room coffee, plenty of coffee shops and Starbucks located nearby. Note, if you move anything in the minibar, the sensors will think you partaked. So be careful of potential charges however, the hotel will adjust any incorrect charges willingly and kindly. Travel is an investment in yourself. The goal is to collect memories and not just dreams. You only live once. But if you do it right, once is enough. So book a room here and go explore!

Absolutely ruined my brother's 50th birthday and Christmas!!! I've tried everything to reserve my brother's birthday on my Canadian Visa Card. Turns out I can't use it as a credit card because it is a Virtual Visa Debit which they can not accept. Why didn't you tell me a few days ago when I sent it to you?? This completely rude manager named Michael Zhuang accused me of fraud. The reason why I don't want to use my American money is my business because I have Canadian funds in Canada to use! I am not a fraud! Shame on you for not resolving this issue and making these accusations! You didn't even try to use my Amex but labeled me which is discriminatory! My poor brother is there ready to celebrate and you ruined his birthday and Christmas. Never will stay at the Fairmont Waterfront it's been a disaster. Fast forward Mena Naji called me back and confirmed they wouldn't have been able to process my credit card on the same day with a bunch of excuses pertaining to internal policies and procedures which sounds like a bunch of nonsense. Bottom line you don't have a great way of taking credit cards on line to accommodate. Will not take accountability nor conflict resolution strategy. Big thumbs down.

Honestly I haven't experienced this level of service in a while. Everyone from the front desk person who checked us in to the bell boy and restaurant hostess and servers as well as the housekeepers were phenomenal. We had a great experience and I'm thankful for all the kindness shown to us during our stay. Facilities were great and a stunning location. 5 stars for sure. A shout out to Alcina who served us breakfast for being amazing!

My experience was nothing but enjoyable at the Fairmont Waterfront! The person who helped with check-in (can't remember his name) was very good! He sold me on upgrading to a Gold Room:) and boy am I glad I did!! The room was clean, the cleaning staff were amazing and pleasant and kind. The concierge desk staff was very impressive. They all knew me by name, and they were very helpful in getting reservations, suggestions on what to do, etc. Especially Victoria who remembered my birthday and had a bottle of bubbly and chocolate dipped strawberries sent to my room on my birthday! It was such a nice surprise on top of everything else including the amazing breakfasts in the Gold Lounge. We also ate as ARC which was wonderful and the server (can't remember her name) but was the nicest person I have ever met in this lifetime! All in all, I was extremely impressed and will stay at your hotel time and time again!!!!!!!!!!! Kudos to the Fairmont for doing the very best job in hospitality! Your staff is GOLDEN!! Please continue to keep them happy as any hotel is as good as its STAFF!!!!

The place was perfect!! The room was very nice and quiet and the staff were very polite and welcoming.

As American Express card holders my husband and I like to stay at their "Fine Hotels" if we can. The added perks really make it worth it. We stayed at The Fairmont in Hawaii and really enjoyed it so we wanted to give it a shot in Canada. Walking in is so grandeur. The place is magnificent. The front desk was so nice and helpful during our Check-In process. We were upgraded to a BEAUTIFUL corner room with windows galore! I also enjoy the small touches here. Like the flavored waters and teas in the lobby. They had this in the Hawaii one as well. Very nice because I am always thirsty. We used the Concierge here often. They helped us find great food options, and told us many different things we could do in the city during our stay. They even helped us gat a cab SINCE THERES NO UBER IN CANADA! What!! I don't remember the last time I took a Taxi! Haha We ended up using our $100 dining credit to have the one of the most memorable dinners together at the Arc restaurant. The food there is DEFINITELY worth the price! We had a fantastic time here and I would highly recommend this hotel to anyone staying in Vancouver. You are close to just about everything!

Was in town for an overnight stay, this hotel was very convenient for us as we would be right across the way at Canada Place. We got there early before normal check-in time, unfortunately they didn't have our room ready just yet but could upgrade us to fancier room with view and all this other stuff....appreciate it but nah, we can wait. They will text you when your room is ready. Bellman was super helpful with holding your luggage until you check-in. We walked around downtown, went to lunch, did some shopping, the hotel texted us earlier than we thought so since we were out & about, we didn't even check-in until late afternoon/early evening. Our luggage was already delivered to our room, what a bunch of sweethearts! After officially checking-in, we headed to the pool, it's a nice looking view, ok amount of chairs, it was pretty crowded up there and skin everywhere. We didn't check out the garden and bee farm, we didn't realize there was one until later. The room is nice, king sized bed for all kinds of activities, very comfy, nice soft sheets, plenty of room, nice big TV, great view, above average bathroom and shower was nice, no issues with the room and I sawed some logs when I fell asleep, didn't hear any hallway noise or any other amorous neighboring tourist next door. WiFi isn't free, but once you are connected, you are good to go. The hotel has a complimentary fancy car to give you a ride, but their radius is a little limited and we couldn't get a ride to the train station the next morning. Overall, we had a nice stay, staff was friendly and helpful, good location for us and glad we stayed.

You always know the kind of treatment you'll get at a Fairmont. Clean, professional, and often times in unique locations with a history and a story to tell. I recently stayed here on a short trip for business. The room was extremely well appointed, great selection of in room food and drink as well as an excellent restaurant called arc. Surprisingly one of the best meals you can get at Arc is there a grilled cheese and tomato bisque. It was probably cooked using over a pound of butter but I didn't care! Excellent. One gripe I had, don't think it is the fault of the hotel, rather the current labour market-- is it appeared that some services fell short of regular standards due to a shortage of staff. I was lucky enough to be there with my fiancé and was disappointed when we're informed by the front desk they were unable to deliver a bottle of Prosecco around 11:30 PM. Really excellent pool, hot tub, and fitness facility here. Each bathroom has a eucalyptus steam room (closed for COVID). Overall, would recommend. Vancouver has many Fairmont's and they are all excellent and unique in their own way.

Best hotel experience of my life. Super comfortable bed and bedding, raindrop shower and an amazing view. The location right in the heart of the downtown waterfront is ideal for being within walking (or biking) distance from Stanley Park, Gas Town, Chinatown, Canada Place and wonderful shopping and eating destinations. The staff was discreet and unobtrusive. I felt like I moved in and belonged there. Our room was spotless and little unseen fairies came and did an evening turn down service while we were out exploring each day. We were part of a large group but felt like we got individual attention. The catered meals in the banquet room were delicious. Great experience with the waitstaff. We especially loved the tea and pastry selection offered.

Disappointed!! Only brunch was good. So many issues with this place once i left. They said they would honor my Amex travel deal but they never did, charged me for something that i should haven't been. The pool was a mess with first come first serve with tons of kids jumping and splashing pool water in your wine glasses. Pool bartender needed so much help it took over 45 mins every time there was a drink needed. The room was ok not an upgrade as they said, very outdated. The other fairmont was much much nicer.

We actually stayed here the September pre-COVID before our Alaska cruise. It cost a bit more (I did book using points), but our whole family (4 rooms total) enjoyed it. It's a nice hotel, very clean and things felt new. Our kids enjoyed the pool quiet a bit, and there was plenty of seating area for the adults who didn't swim. The little cafe downstairs had good food if we didn't want to venture far, or if we wanted to walk a bit we were able to get to things easily. The bar downstairs was actually awesome so our kids could stay together in one of the rooms to hang out, and the adults were just downstairs for drinks and music. The bar was also decently full, but you could find a seat (again, pre-COVID) so I found it to be a fun environment. On the day we boarded our cruise ship, it was raining just a tad, but it was very easy for each person (grandparents down to kids 7 and up) to roll our own suitcases on the short walk over to the port to get checked in. If I'm cruising out of Vancouver again, I'd look into staying here again.

This Fairmont is ok..it's not as historic ( aka old ) like the Fairmount Hotel Vancouver, or as hip/trendy like Fairmont Pacific Rim or as new as the Fairmont YVR. But there really isn't much to complain ( or really rave ) about. It's conveniently located across from the Convention Center Downtown, and some rooms have water views. It's always super clean, and rooms well lit. Rooms have plush robes and nice Rose 31 toiletries. They also have a mini bar which certainly can come in handy ! The beds are very comfy ( as in all the Fairmount's I've stayed at ). The staff is always pleasant to deal with. You do need a keycard to access the floors in the evenings ( In case you are expecting a guest, call down to leave them a room key at the front desk )

We have stayed at other Fairmonts in the past so we had high expectations, so this experience unfortunately fell a bit short for us. Pros: - Comfortable bed, firm(ish) mattress - Friendly service from the concierge, bellhops, and doormen - Good amenities at the health club (plenty of towels, slippers (if you get there early), hair dryer, nail care, combs, body lotion, shave kit, tampons/pads, hair spray) Cons: - The rooms are a bit dated and need some updating - there is quite a bit of wear and tear on the countertops and carpet. - The room walls are very thin, we could hear everything in the hallway and the rooms next to us and above us (conversations, taking showers, running, etc.) - There were some cleanliness issues with our room (cobwebs on the ceiling) - Large standup shower however, it was equipped with a small rain shower head that did not provide adequate coverage - The hot tub area needs some major updating - the film on the windows were peeling and chipped tiles. The overall ambiance of the hot tub area isn't very relaxing. - The steam rooms need some major updating - the tiles are chipping, there seemed to be some growth on the tile, strange smell, and it would take at least 10 minutes for the steam cycle to start-up. The start-up of the steam cycle was also very noisy and clunky. - Replenishment of the health club flavoured water sat empty from the afternoon until the end of the night (we went around 4pm and again at 9pm). - Very long queue for the elevators during check-out. We waited for 10 minutes as several elevators full of people opened and closed. Luckily, one of the workers on the floor noticed this and graciously offered to take us via the service elevator instead. THANK YOU

Views for days. Service impeccable. Upgrades and options when using points makes this place a no brainer. Their rooftop heated outdoor pool is as impressive as their stellar service. Can't wait to come here again.

Spectacular hotel right downtown Vancouver near the water. The lobby welcomes you with several types of water flavored with citrus fruits and other ingredients. It is a thoughtful way to greet guests especially after travelling to get there. The front desk employees were exceptionally nice and provided recommendations of where to eat and what to do in downtown Vancouver. The hotel is gorgeous with modern furniture, decor and amenities. The rooms are immaculate, spacious with incredible views of the city. Room service and housekeeping were excellent. Hands down this hotel is supreme. I look forward to coming back here again and again. ******************************

I was greeted by a very swell gentleman who helped check me in when the other two ladies were a bit occupied. He gave me a very warm feeling welcoming me into Fairmont, even though I must look like a mess just waking up from a sleep during a short tour from Squamish earlier. My room was on fifth floor and the view was stunning. I was almost as high as the red ship yard crane from a distance. Throughout the stay I just let myself immerse into the city night sky and did not draw the thick curtain. I was afraid that I would not see it again after tomorrow. The room was wide and spacious, everything was well design and integrated into a lovely experience. The sockets and plugs were hidden at the end of the desk, it was an interesting find. The TV was the right size in front of the viewing angle when you lied down in bed. I did wish I got a bathtub but a shower instead. Still, the adequately wide shower head above killed all my tiredness and refreshing. The bed was quite high due to layers. Because of these layers, the bed was made for a king, superb comforting. Express check-in and check-out online were available, suited me catch up with sky train in a hurry when time flew. I managed to go to the 3rd floor for a quick swim in the next morning. Pool was warm and the Jacuzzi had my love. Fun experience.

Terrible service Room is outdated Washroom with old fashioned bathtub with curtain Sound is NOT prove at all (Hearing door slam, talking neighbour whole night)

If you're conflicted with where to stay in Downtown Vancouver... look no further. Do you remember those special hotel stays you'll never forget? Well, imagine how good it must be if you're there only one night! I had the pleasure of staying at the Fairmont Waterfront with my father for just one night before a cruise. Some might pick this hotel solely based on it's location to the cruise port. It is directly across the street. But the Fairmont Waterfront excels beyond other Five Star hotels in the city because of its people, accommodations and impeccable service standards. When I stay at any Fairmont, I always get the Gold Level room. This is like a small hotel inside a hotel. Our room wasn't quite ready, so we relaxed in the Fairmont Gold lounge. They have a gorgeous setup throughout the day. Breakfast, canapés and a dessert bar. The lounge here is on the smaller side, but they have a stunning outdoor patio that overlooks the cruise port and downtown. The also have an honor bar so this is the perfect place to enjoy a cocktail and a small bite. Rooms are beautiful and include any luxury amenity you can imagine. Their beds are sumptuous and the hotel has a nice turn down service, which is long gone from other hotels. If you're cruising, the hotel will come and take your bags and they magically appear at your door on the ship. This is complementary and a luxury worth the stay. So, what made my stay so special? When you have a Gold level room, you also have a dedicated Gold level team that will craft your stay while here. I had the pleasure of interacting with Risa and Malia. Wow... they will make anything happen. Always with a smile and laser focused on every detail. Fairmont and their employees are the reason I wouldn't stay anywhere else when I have the option. I can't say enough about how they deliver.

This hotel is wonderful. Check in was a breeze. Since there was an available room, they let us check in early. The room was spacious with all the comforts and the view was awesome! Amenities (hot tub, gym) were great. Staff have smiles on their faces. If service is this good, I wonder what it's like with Fairmont Gold? ;) Highly recommended if you are looking for a hotel in the waterfront area. Location is close to skytrain and gas town.

Amazing hotel! We booked our stay with access to the Gold Lounge and we were impressed by the level of service that was provided to Gold Lounge members. The staff was very professional and kind. We were treated to high-end coffee, canapés, desserts, beverages, breakfast, and much more. Our room was on the 8th floor and the views of the water were spectacular. We especially enjoyed watching the sun come up over the water in the mornings. This hotel is very close to Stanley Park and within walking distance of so many restaurants and downtown sights. This hotel also has a heated pool and jacuzzi which were clean and had great views. We would definitely stay at the Fairmont Waterfront again!

This is a very nice hotel overall. My wife and I came here a few year's back for a conference and it was a good experience overall. The staff were very nice, the room was very clean and spacious, and we really enjoyed the powerful shower pressure and fancy soap products in the bathroom. The price was reasonable for the area and we would definitely stay here again if we're in Vancouver.

Had a networking event couple years back at one of the conference room at this hotel. Its very clean inside and the food are not bad. They don't have a formal coat check here but they did put a coat hanger in the room for convenience. When entering the hotel the conference rooms are on the first floor to the left. Washrooms are around the corner of the the conference rooms. They used to have little tiny bottles of hand lotion in the washroom. Now its a big giant bottle lotion in the washroom. Very clean washroom

I can't say enough good things about this place. Our room was great and we had an awesome view. The beds comfy and clean. The customer service at The Fairmont is what keeps us coming back over and over.... I mean we saw a good rate at this Fairmont and were like "let's go checkout the Fairmont Vancouver" Tyler has been awesome. He helped us with our bike rental and when my husband got food poisoning :( (not from the Fairmont) he offered to drive me to the pharmacy. The cocktails at the bar were very good and the bartender was super nice. 100% will be back, and will continue to hunt out Fairmonts to visit.