Karen K.
Yelp
Stayed here February 2015. We chose the hotel primarily b/c of its location, close to the Ferry to El Culebra & El Yunque National Forest. Its the little hotel that could . . .
POSITIVE: Good Sized Room, bathrooms, tiles, etc. were clean, Seems like there have been updates on the facility. Good Sized Gym (although some equipment didn't seem to work). Nice Pools. Garden's and landscaping are pretty. I had no problems with dealing with the staff, although I had no problems or issues to contend with. Before arriving I called to confirm that we had 2 rooms next to each other and a fridge in the room. I did have to call multiple times to make my reservation and after all that, it turned out they couldn't give me the same deal as online, so I had to go online to book and cancel the reservation the staff had made. Plenty of & Free parking. They did have a combo safe.
CONS: $25 replacement costs for the cheap pool towels (God forbid you leave on at the pool - I would recommend just using the bath towels at the pool - b/c there is no charge for loosing them). Other than restaurants, nothing going on in the evening. Hot water sporadic in the showers. Our hotel room door didn't shut and lock on the 1st try. We had to slam the door multiple times to get it to "click" shut & lock. You have to lug your luggage up steps to your room. May not be handicap accessible. There was no additional security lock from inside the rooms (most hotels have that extra bar or security measure, to prevent someone from the outside coming in the room once you were in the room. I noticed they didn't have it.
The rooms were large and clean & the beds were good sized. We had requested a microwave and fridge and both items were in the rooms when we arrived. We arrived before the check in time (4pm), but we parked the car & changed into our bathing suits in the bathroom/showering/locker room. The bathrooms were nice & we hung at the lower pool, which was clean and not crowded. They had some shade umbrella type things, so we got a break from the sun.
Our room was ready early and they called me to let me know. We were pleasantly surprised by the size of our rooms. Everything appeared clean and in good working order. We had to lug all our luggage (6 of us) up to the 2nd floor to our room, which was challenging.
The hotel is set on a hill, so if you have limited mobility you may find it challenging.
There was free Wifi, but there are different pass-codes for the different areas, so you have to ask at the front desk. There is a business center, but no printer. Also, the computer defaults to spanish on some websites, so that was a challenge - BTW. CLEAR YOUR HISTORY!!
We ate at both the Outdoor restaurant & the breakfast place. BOTH PLACES TOOK FOREVER. . . . like forever forever!! One night we ate at the outdoor patio & once at the indoor breakfast (starfish maybe) The food was good, but I would not recommend unless you have nothing but time on your hands & you are not really hungry. There was a little bakery on the way in, which is we ending up having breakfast at. They were very friendly & helpful and it was affordable.
We ended up having to do some laundry and must have spent over $10 & 3 hours trying to dry our clothes. So if you need to do laundry I would suggest just doing essentials.
The surrounding area seemed a bit rough, from the houses in cages to the man at the intersection begging for change, but we had a car, so we had no issues.