Fajardo Inn

The hotel was nice, the pool was very nice, but there is no swim up bar, although you can see it is not listed as an amenity, there are pictures of it, it is not in use. The room was affordable and nice for the size and group I had. The staff were very nice. It was just underwhelming. We had 5 kids with us ages 9-12 and they loved it, I just really wish there was a bar!

I had the most incredible two-night stay at the Fajardo Inn! From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. The food was absolutely delicious—fresh, flavorful, and full of local flair. The entire atmosphere was peaceful and relaxing, and the service was top-tier. This was hands down one of the best hotel experiences I’ve ever had, and I can’t wait to return!

The room was impeccably clean! The property grounds are very beautiful with tropical landscaping that invites many birds. Our room was very spacious, the bathroom had great water pressure, and the mattress was very comfortable. The hotel has a very helpful staff, and the room service runs until 1 am. If you are looking for a stay near El Yunque or a quick ride to take the Ceiba Ferry, this is your place to book.

I booked this through resort pass as the pool at our Airbnb was under construction. The price per person was reasonable compared to others. Pool was big and clean. Beautiful scenery. I did not use any of the other facilities only the pool. I would visit again however it was far distance from Sam Juan. It is advertised as a resort so maybe I was just expecting more.

Puerto Rico is beautiful and the watching the early morning from our balcony was a great way to begin the day. The staff was friendly, very pleasant. Unfortunately, the elevator was out of order. Someone nicely carried our suitcases up and down the stairs. We had to go up and down the stairs to leave the premises. Thankfully I can still do stairs, even if it hurts. We could have requested a room on the first floor, but I really wanted the balcony. I was surprised that there were not chairs in the room. We bought folding chairs to use at the beach, so we used them in our room as well. The cleaning staff took our dirty towels and forgot to leave clean ones one day. I asked the desk and they brought us some towels. I would recommend the Fajardo Inn, but I will probably not use them again. I hadn’t read the information closely and missed the chairs, microwave and coffee pot in the room. I think that must be the difference between three and four stars.

Staff are great. Our room was huge, king comfortable bed with balcony. Had everything we needed then some. Close to everything we were doing. The pool was clean, the room was clean, and the grounds were clean. Everything was wonderful. Plus, they had laundry facilities as well. 1 thing is there are no coffee pots in the room, at least mine. But they have coffee to buy at the fitness center/juice bar.

My wife were vacationing on the island for 2 weeks and we thought what better way to start our trip than an evening at the Fajardo Inn. A mistake for sure. The employees were OUTSTANDING the facilities not so much! Large room with a full size bed only, not enough towels, limited toiletries and the main door had a gap of at leas 3/4". To say we slept with an eye open regarding potential insects and other animals is an understatement. Miniature golf course a debacle, walking the property was a challenge for sure. Not a please we'd be staying ever again!||Have to emphasize however that the employees were great, they tried in every way to make the visit enjoyable but we could see it's a difficult task.

The audacity of the way they run this place! They charged us an extra $100 for our 3 day stay when they saw we brought a child. They were rude to us and absolutely not kid-friendly here. When we had a down day and spent it at this "resort", everything went wrong... They had loud construction taking place near our room, and none of us could take a nap. They have a rule posted that you cannot bring any food or drink to the pool area. When we went to visit the pool area, the security guard stopped us to SEARCH OUR BAGS and ask us where we got our beverages. I guess the idea is that we have to buy stuff from their bar or store, which is understandable, however they have multiple restaurants on the property and their bar at the pool, and all of them were closed. It is not clear if they only close these properties during low occupancy seasons or year-round, but either way it is completely unacceptable and clearly false advertising. The quality of our room was sub-par. the kitchen sink faucet was really loose and flimsy and felt like it was going to break every time I had to use it. They provided no water so we had to buy water each night. The room keys barely work. If you put those key cards near anything even slightly magnetic, they do not unlock the door. So you will be going back and forth to the front desk to get them fixed just so you can get back into your room. I think they are just very cheap and old battery powered and they are waiting for them to totally stop working before replacing their batteries. But this means the door locks are really just barely working. We were in room 308. Our friends were staying in the room next to ours, and they had black mold growing inside their room in an exposed crawl space under their bed!! Whenever we went to talk to management about the issues, the "manager" was very rude to us. We paid for this reservation with chase travel using our points and we are in the process of getting our points back.