Erica C.
Yelp
Came in to an oddly quiet, sparsely populated atmosphere. Football on TV, a few bros watching the game and having a good time at one end. A couple of older women at the end of their meal, chatting over a table full of dirty empty plates and glasses at the other side of the of the restaurant where we were seated. Noticed nobody checked on them the entire time we were there, which was about 45 minutes.
Found it strange there was no drink specials or even a cocktail menu beyond a Manhattan or Ranch Water cocktail. This place has a full bar, so was expecting a basic cocktail menu with a few signature drinks at a bare minimum. Not a deal breaker, just lacking in inspiration for what's supposed to be a great local watering hole.
Server came over, asked for our drink order. Couple of diet Pepsi's in lieu of the non existent signature cocktail. We were seated next to the drink station so not exactly sure what took so long for his return, only to realize he was busy gabbing with coworkers at the end of the bar. Literally could have stepped five feet to the left of our table to grab drinks but had to go yuk it up with the work pals. Not cool.
We order some fried pickles. They were fine. Nothing to write home about. A bit on the soggy side and the ranch dressing, while house made and tasty, was so watery it wouldn't stick to the pickles.
We order our meals. I order the grilled chicken Caesar salad. He repeats back, ok, gotcha, spicy chicken sandwich. I giggled and smiled said no, grilled chicken Caesar salad and pointed to it on the menu in case he just couldn't hear me. At this point, things weren't so off the rails bad that it was a big deal he misheard me.
Husband ordered the two patty smashed burger, specifying he only wants cheese and pickles, none of the other stuff. Server seemed confused by the fact that he didn't want the sauce. He asked three times before finally confirming this very difficult order of a two patty burger with only cheese and pickles... Only then he follows up with "that's a single patty, right?" It's getting less comical at this point but we're light natured people, no big whoop, specify for the 4th time and server goes off to put in the order.
While we wait, husband's drink sat empty. Nobody comes by to check. Server couldn't be bothered to check on that or the ladies who are still sitting there unattended, as he's back at the end of the bar cutting up with his work buddies again.
A woman comes out about ten minutes later, calls out our orders and hurriedly drops them on the table and immediately turns and rushes away. We had to call her back to ask about a refill, which was obviously needed as the empty glass was prominently positioned at the edge of the table. Instead of pivoting to the drink station, she finds the server and delegates him to refill drinks. Other table still completely ignored. Not sure if she was a manager or just disinterested in quality service or both.
Upon looking at the burger, it's loaded with sauce. Sigh. Super glad it took 4 rounds of explanation only to have it come out wrong. Server takes it and says he's going to have them make another. I start in on my salad, figuring it's only going to be a few minutes on the burger remake.
Salad size was plentiful. Lots of cheese. Dressing was underwhelming, didn't taste like there was any anchovies in it, which is odd for Caesar dressing. Grilled chicken was so over cooked it was nearly indistinguishable from the croutons. Trying to get my fork to pierce a piece was futile as it was either so leathery the fork wouldn't go in, or so dried that it literally splintered.
Twenty minutes goes by. Nobody's been to our table. Server still running his mouth like it's social hour. Husband flags him down and says just take it off the check and bring us the bill. Server stammers a bit, then goes in the kitchen to rush order the remake, which apparently never got put in to begin with, thus the 20 minutes waiting on the burger.
Not two minutes later, server comes back with the burger and husband asks him to box it up but then notices... The burger came out with EVERYTHING on it this time. Unreal! Server looked at us like this was the first time he heard it was only supposed to be cheese and pickles.
At this point we ask for the bill again and say don't bother boxing up the burger. Never saw a manager. Never got an apology or any attempt to make this miserable dining experience better.
Server still got a 20% tip because we're good customers regardless of abysmal service.