Family Hotel Amarin by Maistra Select

Just back from a 10 night stay. This hotel is amazing for kids, they have catered for everything- the food is so tasty, enjoyed the buffet- the staff all work so hard. They are always in the background, cleaning, cooking, clearing so you can enjoy quality time with your family. The staff in the beach bar in particular at lunch time were amazing, my favourite phrase ‘just enjoy’ and we did! Loads to entertain in the day time, spent our time between the beach and the pool. Only point that could be improved:|1. Please provide more info when checking in, we didn’t know the sunbeds on the beach were included and not charged (there is a sign saying 45 euros), we spent 3 days under a tree for shade until we realised! The reception staff could give more detail on local excursion- eg dolphin tour etc which you can book ( which was amazing). The leaflet does say download the app but we weren’t told about the Maistra app when checking in. |This hotel is not for night owls. The bar shuts down at 10.30pm and the hotel is dark and quiet- this makes it perfect for little guests and it suited us but not for everyone. I would say under 12 year olds would be the happiest at this hotel. A fabulous experience and a fantastic family hotel. Thanks to all

Paradise hotel for families & children of all ages. Food is great, a lot of seafood, options for children. Big parking. Amazing indoor and outdoor playgrounds. Recommend: reception staff can be more friendly and add smile. Restaurant and other staff are super helpful and polite. The hotel is spacious, everything is made for children. Another recommendation: to improve room cleaning a bit better please. Otherwise we will definitely come back here.

The hotel is amazing! It offers plenty of interesting activities and facilities for children of all ages. It’s surrounded by a beautiful park filled with Mediterranean plants, creating a relaxing and scenic atmosphere. The beaches are also stunning — clean, well-maintained, and perfect for families. Highly recommended for a fun and relaxing vacation!

During our vacation at this hotel, we got a really bad impression… We were sure from the reviews that everything would be great, the hotel is focused on children, everything is arranged for them, but the service wants to be better, and the rooms would like to be updated, the location of the hotel is not bad, the territory is green, the sea is close, but there is a sharp rocky entrance to the sea, but let's not forget that we are in Croatia, but the service is terrible. In no other hotel or restaurant have I encountered such an attitude towards guests and stupid systems. So our incident that happened in the restaurant at the hotel was very unpleasant and showed the true face of the staff. If you want to come for breakfast and wait at the door until you are allowed to enter, then you need to come here))) The situation is like this, we came for breakfast, that day the weather was bad, so the terrace was closed, so the filling inside was crazy, BUT attention, we come, they meet us at the enter of restaurant and tell us to stand and wait, because there are a lot people and we are simply forbidden to let more in…. and you just stand all together at the entrance, like a incomprehensible people who don’t understand why they came here, I would understand everything, but I saw with my own eyes free tables where we could sit with my family and have breakfast, talking about this, the staff repeats the same phrase: stand and wait! Excuse me, wait for what? Still, it wouldn't be such a bad incident, as simple as in any restaurant in my city, where they greet you at the entrance and look for a free table for you, if it's so crowded with people, but here everyone just doesn't care, no one is going to find you a free table, and even if you see one yourself, keep in mind, they simply won't let you in and sit down... I'm shocked, I've never seen anything like this anywhere. The restaurant is also dirty, there's always something lying around on the floor, the tables and chairs are dirty, not cleaned perfectly. If waiters take your plate away, it would be a miracle, also the hotel has a bracelet system, you have to scan them in the restaurant when you enter, so also keep in mind that if your child goes to lunch and eats one ice cream, you will not be able to have lunch by the beach, because the system will store that your room was already at lunch, honestly, all the incidents happen with the staff in the restaurant, it was very unpleasant to be here. The worst thing is that the managers and everyone at the reception do not care, no matter how many times you say it, they just say sorry… i will never come back here, for my experience it was the worst vacation in my life.

I would suggest improving the cleanliness of the buffet tables and serving area: too many dishes smelled of egg, which suggests that either the washing process or the detergents used were insufficient. That said, apart from this constructive criticism, the hotel itself is beautiful and offers a fantastic family experience with children. Definitely recommended — we will be coming back next year with our daughter!

Almost everything was good except: the cleaning lady constantly forgot to replenish the bathroom amenities like shower gel, body lotion, shampoo, and I was forced to chase her in the corridor to grasp one’s for us; and that is more importantly you should care more about the safety of your parking lots: during the 9 nights stay at your hotel our car was damaged twice: 1) the windshield of the car was broken and no cameras fixed it; 2) another car left scratches on the fender of our car and again no cameras to fix it and prove the damage… after staying at your hotel we need to repair the car at about 1500 Euro. I would definitely think twice before planning my next stay at your hotel and for now I would not make a choice to visit it next time.

While the hotel and campsite facilities are good, the non interested staff unfortunately ruins the entire holiday. They don't even bother with your concerns, don't listen, and are constantly playing on their phones! Security is very poor! Even though there's a special dog beach, and dogs are not allowed entering the sea, people are still letting their dogs swim in every beach, under the no-go signs. If you have allergies or sensitivities, dogs will be enjoying your holiday instead of you!

We had a wonderful time, everything was great, with emphasis on the varied and delicious food. We would definitely come back. The only thing we would suggest improving is the water temperature of the outdoor pools, as we found it a little cool for our liking.