Family Medicine at PeaceHealth Fisher's Landing Clinic

Colleen B is the entire reason for my five stars. She is an amazing person, super helpful and kind. She went above and beyond, with her knowledge of how peace health and insurance work, and she solved my problem in minutes! Thank you, Colleen!

Absolutely impossible to set or cancel an appt. My son is not yet set up online so we have to call. We have sat on hold for 45 minutes or longer multiple times. Today we are 43rd in line !!! This is completely unacceptable. You need to fix this.

Whoever William is in labs needs to either learn how to talk to people or find a profession where he doesn’t interact with anyone. My girlfriend is 6 months pregnant, we are here after her scheduled appt to get her glucose test done that takes some time. Just walking up to the counter he was rude, didn’t ask us any questions, just made a STATEMENT about it being a 30 min wait. He did not ask it in the form of a question and rolled his eyes at her when she did not respond immediately. Then he asked if she was fasting and when my gf began to speak about what her doctor said, he rudely cut her off and said we have to ask everybody. At no point did he ask her what we were there for and she did not get to ask the questions she wanted to ask. Instead he told us to go sit down. My girlfriend then asked her questions to the female working in the lab and she answered everything and got her the glucose drink she needed for the test. I know days can be a lot and stressful, but this was one of the worst experiences I’ve had in any kind of service industry. My girlfriend did not deserve to be treated like that when she doesn’t want to be waiting at the doctor for over an hour either. This needs to change ASAP.

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It's a good clinic, and has a phlebotomy lab and x-ray imaging. I love my provider, and a few others that I've had to see were also very thorough, knowledgeable, and compassionate.

I've been a patient over a year and recently they've cancelled two appointments in a row. They cancel the day of the appointment. When I attempted to call back to reschedule their IVR dropped the call when I selected the option for appointments. It happened 3 times do I actually had to drive to the clinic to get help. I've never had such an experience with a clinic. It will be 2-months of trying to get into the office for a painful knee issue. You have to wonder why the doctors keep "calling out".

i had a wonderful experience coming into this clinic!! when i arrived, the receptionists were all very kind, and were able to schedule me to come back in within 2 hours, when i came back for the appointment i was called back almost immediately as i sat down to wait, and the nurse who took me to my room was extremely kind and comforting! I was seen by Dr. John Jurgensen who was extremely nice and personable and helped me feel heard with my concerns regarding my visit, and helped me with referrals and promptly ordering proper labs or tests needed to be done. every interaction with other workers i had while waiting or leaving was nothing but happy and comforting and it was relieving to be surrounded by people who enjoy their jobs and care about helping people, i would recommend coming here to anyone in the future (:

My doctor ive established care with for over 2 years was amazing. In june I recieved a notice he would be leaving in September. In July I was wanting to change dosage on my medication and was told I needed to establish care with a new doctor. I explained he wasnt leaving till September. They never notified me he was leaving earlier and the new doctor they gave me a bridge appointment with gave me a hard time about a medication ive been on for 3 years and had a prior authorization for. It took me a year to get that medication approved in which i explained to her. When switching doctors the patient shouldn't have to argue about how or why they take the medications they have already established care with. It wasnt a controlled substance but a medication needed to maintain conditions. Im very frustrated!!! I will never see that doctor again and they also changed the hours of operations and are no longer open on weekends.