Famous Footwear

I had bad luck with an online purchase twice, so I took the shoes here to return rather than mail them back. The manager here was super helpful and helped me get it all sorted out. It's also a great location with a lot of other stores in the same complex, so I was able to run multiple errands in the same spot. Parking was easy, even on a Sat afternoon.

I needed to return the product and brought it here. But the female employee was not happy when she realized that I was not a potential customer of hers. She did not want to help me return the product. At first, she said that my receipt could not be scanned. I told her that I could provide the bank card number that was used to pay to find the order number (as per the instructions printed on the receipt). But now she said that the computer was errors and asked me to take the product back to the place of purchase. And to make things worse, when I called the customer support number to seek assistance, she tried to kick me out of the store. I can't imagine such bad customer service here.

Had a last-minute boot dilemma for my daughter and the manager and a store associate were able to accommodate me very fastly in a professional manner. I definitely appreciate them big shout out to whoever worked on Saturday 10/4

Two women employees were not friendly. I was being followed by as she pretend to fix boxes that were already in place. I noticed she would bring out a box and put back in the same spot while looking at what I did. That was an uncomfortable feeling for a customer myself. Then when I took a close look for a shoe size from the box the manager that was at the register stared as I brought out the boxes from the shelf. I was looking for a specific size which I did not find. So I asked her if she would help me find a size. Her answer was that whatever I saw is all they had. I’m giving this place a 2 star because their service was very unfriendly. No smile, no greeting or anything. Only good thing I saw was that all shoes were organized.

I’ve always had good experiences here, but just had the worst experience with assistant manager Kristina. She asked the person in front of me for their phone number and he declined, then when it was my turn I declined also. It was at that moment that another assistant manager named Ashley walked up to the register next to her and they proceeded to have a conversation as if customers weren’t right there. The first thing she said to her was, verbatim, “that’s the 2nd one in a row” then rolled her eyes. When my receipt printed, she just threw it on the counter; didn’t hand it to me or anything NOR did she hand me the box or put it in a bag. Then my boyfriend was next and he gave his phone number since he shops there often, then she said verbatim, “she could’ve used your rewards. You’re missing out on points and messing up my numbers.” My response was a sarcastic laugh, to which her response was “anyways.” My boyfriend placed an order to pick up in store and she just handed him the receipt without telling him how many days shipment would take, nothing. Absolutely disgusting, unprofessional behavior. You work in customer service, do better.

Saleswoman Keyla put me in a bad mood 😒 right before my trip! I bought 2 pairs for 100$ and asked one of the second pair of shoes , she didn’t want to bring saying something on her nose, then I gave her my second pair saying that I buy them, she didn’t take it, she said “bring it yourself to the cashier’s” Omg so annoying. Then asked box for second pair of shoes she said to bring it myself, I went back looking for the box. Isn’t it her job to find shoes and boxes and help buyers? So disappointed and will not come again ! And the way she is talking already makes uncomfortable 👎

This location over the years has changed. With employees. The current employees that are working there are kinda bogus. When you look for a shoe you need they really don’t go the extra mile to help. There’s this guy with a pony tale that is sarcastic and when you need a pair of shoes you’re looking for he gives off the whole. It’s your problem vibe. I was having a good interaction with the cashier and I could tell lowkey he was trying make fun of my laugh. Way I see it is he works in a shoe store. I’ll be shopping somewhere else

The ladies working this location are unprofessional. They don't ever want to help or do any work. I won't order shoes at this location anymore

This particular location deserves no stars. The associate refuse to give her name. I order shoes online for a family member to pick up. He visited the store today 8-15-2025 @ 10:30am. The associate did not want to do an price adjustment, stating my charge was pending and they did not submit the payment. I guess she work for the bank, I told her via speaker phone the payment was made. I was at work and could not go back and forth. So I had to purchase the shoes again. Instead of her just doing a price adjustment for $10 more, she did not. I had my family to get the corporate number and her name... she gave him the telephone number but refuse to give her name. Luckily, her associate number is on the receipt. I called corporate and they apologize and said she did not do her job, and it would take 5 to 7 business days to see a refund. At this point that is not acceptable, I request to speak to a supervisor, the rep stated they would call back. While waiting for the customer service supervisor to call back, I called the store and ask to speak to supervisor, apparently this is the same associate that was a the register when my family pick up the shoes. She paused and stated "I'm the manager" "may I have your name", another pause " I'm the manager may I help you", " may I have your name so I can address you properly" another pause, and then she stated " the manager will be here in 2 to 3 hours". I spoke with customer supervisor and explained what had just happen when I called the store. She transferred the complaint to the district manager. So unprofessional, and training is needed.

Always friendly staff. I always look forward to Paul to assisting me with my selection. Shoes are affordable.

The selection here is not great, and the staff was generally unpleasant and unhelpful. I've been a handful of times and always feel frustrated by my experience. Not really worth going to.

I had purchased some shoes via their website, however, the shoes didn't fit. I had opted to return the shoes to this store instead of the hassle of mailing the shoes back to the warehouse. Plus, the store is close to my apartment. The two employees were very friendly and helpful with the exchange. Of course, I found another pair of shoe, more expensive, paid the difference. The store was very clean and well stocked. Again, the two employees were very helpful and friendly.

Great service great products Always happy to go shopping at Lori's Not only shoes and boots but handbags Slacks etc....

I've always had good experiences here, but just had the worst experience with assistant manager Kristina. She asked the person in front of me for their phone number and he declined, then when it was my turn I declined also. It was at that moment that another assistant manager named Ashley walked up to the register next to her and they proceeded to have a conversation as if customers weren't right there. The first thing she said to her was, verbatim, "that's the 2nd one in a row" then rolled her eyes. When my receipt printed, she just threw it on the counter; didn't hand it to me or anything NOR did she hand me the box or put it in a bag. Then my boyfriend was next and he gave his phone number since he shops there often, then she said verbatim, "she could've used your rewards. You're missing out on points and messing up my numbers." My response was a sarcastic laugh, to which her response was "anyways." My boyfriend placed an order to pick up in store and she just handed him the receipt without telling him how many days shipment would take, nothing. Absolutely disgusting, unprofessional behavior. You work in customer service, do better.

I came in the other day to buy a pair of steel toe shoes. Right when I got in I was immediately greeted by a customer service rep who led me to their selection of steel toed shoes without hassle. I wish they had more variety (they only had 1-2 brands of steel toed shoes and maybe 2-3 brands of steel toed boots), but the ones I got are really nice so no biggie. It's just nice to have more options to pick from. Prices felt fair and I definitely spent less than I had budgeted for.

I placed an order online and didn't realize I had chosen in store pick up. Things happen for a reason. I drove almost an hour to get here, which was fine. I arrived and despite the downpour outside, it was a bit busy. The employee I encountered, Angela, was very pleasan and assured me she'd be with me shortly. I won't make this too lengthy but let me just say that in the short time I was there, I observed Angela display so much tact and grace and kindness! I mean she was just a sweetheart. I had told her that my mom had been sick and she was just so compassionate. She was truly what I needed in that moment! I'm tearing up as I'm writing this. I really appreciate her and others like her and wanted to write this review to "give her her flowers while she's here". Thank you Angela! Famous Footwear, I pray you know what a great and awesome employee you have and show her how appreciated she is!

I shop here all the time, as my son is at the age where he just burns through shoes. The manager, Paul, is the best. He's always very helpful and friendly. He remembers his customers and always gives the best service. I would highly recommend this place, especially for kids' shoes.

Made a very no-hassle return here yesterday; just took the receipt & had my ID in-hand (as CLEARLY stated on the receipt as required for returns.) Located in a decent-sized shopping center, I was surprised by the convenience of it: right off 90/94, East onto Fullerton, over the river & voila! The staff people were not overly-friendly, but I did make sure to say an extra-gentle, "Thank you, ma'am," to the woman who helped me; & I felt much better walking out of Famous Footwear knowing that I saw her crack a smile.

We found what we were looking for two pair of gym shoes for our growing kids. It was well organized. The employees were nice and helpful and efficient. I don't have anything to complain about this place.

I have no complaints. I abhor clothing and shoe stores of any kind, and will not venture in one unless forced to under exigent circumstances. This is one of them. My former work/snow boots started leaking, and my 5 year old Adidas sneakers developed several holes on the bottom side which causes water and slush to enter into the sole. Needless to say, I was not pleased. After doing some online comparison shopping between Target, Sears, Payless, DSW and Famous Footwear, I finally decided on the Columbia Bugalution WP. Seemed promising. Famous was charging less than the other vendors. This location was the only one in the city that had it, and only one pair was in stock. I called the store and had them hold it for me. The salesperson did so without any complaints. The store is nicely laid out and average sized - bigger than Payless and maybe a little smaller than the DSW on Belmont and Clark. The boots were waiting for me at the desk, and after verifying that they fit and felt comfortable, I paid and was out in less than ten minutes. Good prices and a non-irritating experience.

No boots at right size and selection is terrible hello way this can be a true shoe shop if they do not even have a single boot that I could use selection is terrible I repeat I need to post this this is not a joke

Went in and couldn't find my size and One of the workers Named Andrea was very nice and very helpful.I recommended her if you need any help with finding shoes or other things.

Store is clean and well organized. People working there are professionally talkative. Willing to help choose. First time I went here I brought a big party and we bought more that 20 pairs of shoes. I was supposed to get a card with points ECT. Left my email and everything. Second time I brought a smaller party and we bought 4 pairs. Nowhere in the computer could they find my emails and no discount! We still nought. But. One pair consisted of 2 same side left shoes. My friend had to travel back home and they left me in charge to return it. Since it was part of buy one get the other half price they proceeded to charge me full price for the other one and did not take any responsibility for their mistake. We lost. I will not go back.

I bought a pair of Clarke's here last weekend. The service was good and the store was clean. I'd come back for a good deal.

I recently had an issue with this store, but my problem was taken care of almost immediately. Famous Footwear has regained my trust and I will continue to use them as a quality and affordable shoe store. Thank you!

I am completely upset with the service I received from the manager at this location. Mr. Rodriguez would not honor a pricing difference that was misplaced on a product. In customer service the customer "is always right" but with him it was definitely not the case. He proceeded in a condescending manner to basically tell me that he will not honor the price and his attitude was not called for. All he offered was 10 dollars off which was a far fetch from the amazing price I though these shoes had. Even walking into the store I over heard him using vulgar language with a fellow associate in a joking manner and leaning over displays instead of checking prices so to avoid situations like this. I will never shop at a famous footwear because if these are the kind of employees they hire as managers it doesn't say much for the company. Even calling the corporate line they only offered me a 20% off to remedy the situation, which to me was like a slap in the face. DO NOT SHOP AT FAMOUS FOOTWEAR!!!!!Terrible Customer Service!

Something is weird about all their shoes. I think they just fall apart fast . They might be name brand but I feel they are knock offs or second grade.

My boyfriend went here to get shoes for his brother's wedding and thanks to Armando was in and out of the store with the tux shoes he needed, some cool new converse sneakers, and some new gel inserts in no time. Thanks Armando!