Famous Footwear

I came in a few days ago to find a new pair of shoes. when I first walked in I noticed the woman at the counter was on the phone which didn't bother me but it sounded like it wasn't a professional call. I found some shoes I liked but didn't see any in my size so I decided to go up and ask if they had it in my size and she was pretty dissmive of me, telling me that whatever they had on the floor was all they had. I ended up feeling bad for interrupting her call and just decided to leave the store and order online. they just came in and I'm happy with them but going into the store itself just felt like a waste and her attitude completely threw me off. Maybe I'm just making a big deal but after that I don't think I would've wanted to check out if I did find some shoes in my size. She was very rude

I am writing to express my dissatisfaction with the shoes I purchased for my daughter, which cost $50. Unfortunately, the shoes demonstrated poor quality and fell apart after a mere 10 days of use. I request a suitable resolution to this issue, considering the price paid!

They woman who worked there on the morning of November 15th very very nice and helpful

The selection was not so great. The people were very polite though.

We used to like shopping here. Prices aren’t bad and the staff is normally friendly. However I will not be returning to this store. I went in yesterday with my one year old and 2 year old; we had just come from Target, 5 stores away, and my kiddos were still in the Target cart. After struggling for a good 45 seconds to open the door and get through (as there was no working button to help open the door) I finally got in only to be snapped at, right upon entry, by one of the employees who was at the desk with a customer. She told me the cart had to be left at the front (seeing my two very small toddlers in the cart). I told her I had no option because of my children. She said “I don’t know but the cart has to be left at the front, we don’t have carts here!” I said “ok I’ll leave then” and she knodded as I struggled to back out and leave the store. I found this to be incredibly unprofessional; she didn’t come up to me quietly - she basically humiliated me in front of the whole store after she saw me struggling to get into the store with the cart! As soon as I got into the store, she didn’t waste any time telling me. There was zero compassion for a struggling mom. If the no cart thing is a policy, there should be a clear sign. If not, there should be some proper training for that staff member. I felt embarrassed at the approach and angry because of the struggle I had to go through just to get into the store only to be told I, essentially, had to leave right away. I can’t imagine I’m the only person with kids who shops the Stafford marketplace stores with the same cart. I visited other stores yesterday and no one else said anything about carts. I was surprised and disappointed in how that situation was handled.

In a rush today to find the right boots for an even tomorrow. The staff was extremely helpful in letting me know which brands to try on for a wider toe fit. I had my boots and was out the door in 15 mins. It was so nice not to try on 20 different brands to get the fit I was looking for. Thank you Famous Footwear Staff!

The manager of the store is exceptional. She is outgoing and helps anyone in the store. Sometimes we can't find the right size, which is alright, as it's always our mandatory first stop when shoe shopping. 😊😊

Staff was helpful but it is almost impossible to find women's size 11 shoes. Was told they sell out of those sizes quickly which makes me wonder why they don't then stock more.

I went to the Stafford, Va store on 2/13/2024, to purchase shoes for an upcoming trip. I was followed by associate 330416 from the time I stepped foot in the door until I went to the counter to pay. She pretended to organize shoes, every time I looked up she was either next to me or behind me. At first, I thought that maybe I was overreacting but suddenly realized that I wasn't. The store had just opened and it was clean and organized. I'm aware that it's been a lot of theft in the shopping center but not everyone steals. It's time to put an end to all this stereotype bull crap. This African-American female works hard and I'm more than positive that I make a pretty decent living that I don't have to take items that don't belong to me!!

If you're looking for a wide variety of shoes, this is definitely the place to go. Though not this visit specifically, the employees are usually very helpful, especially when you can't find a specific shoe or size at this location. I like the set up of the store & how you can see majority of the shoes as soon as you walk in. Many shoes have "markdown" prices on them already, but there is also a clearance section with various types of shoes. They have a decent amount of shoes for women with a bigger shoe size like myself. 4.5 rounded up

I like this location because no matter when I come here, the employees are always so helpful and friendly! Although they did not have the VANS I was looking for they did offer to see if they could order them and ship them to my home with free shipping. Unfortunately, they were not an option to order so my search continues. I appreciate that they tried to go above and beyond to assist me in anyway they could. Great customer service makes a big difference especially when you leave empty handed!

I guess if you are in a pinch, you can try this location. I have a harder size shoe to fit, so it totally didn't work out for me. But otherwise they had an average selection for a Famous Footwear. It's tucked way back in the corner of the Strafford Shopping Center.

Fantastic customer service! Had bought our Daugther a pair of high top sneaker, 1 mth later the sole had come detached from the sole (Vans brand sneaker). Not thru neglect... Store manager Rachel was professional and helpful. Processed a return/exchange of sneaker for another pair, they had a copy of the original receipt in the computer. No hassles whatsoever. We will shop here again, great customer service, helpful. Manager Rachel

Rude when answering phone to ask if they had shoes in stock said they were to busy organizing for a special event to check

Wonderful experience! The manager Ruthie is so helpful. The store is HUGE so there is a big selection and all the shoes I looked at had my size.

The place is ok. I really didn't find what I was looking for, but that isn't there fault because I had no idea what I was looking for.