Ebony E.
Yelp
We first learned about this resort through Interval International which charges a $200 exchange fee, and then the hotel charges another $238 fees for amenities. I was told that the amenities include: Wi-fi, a waterpark, gym, pool, tennis, basketball, and other sporty activities around the resort, however, they did not say it did not cover activities for children such as teddy bear making $17, snowcones $3, cotton candy $10, arts and crafts (ranges), tye dye shirt making $25. I think those should've been included given it is mostly a kids' experience. I met a few parents at the pool area and they all agreed. The water park was the main reason for choosing this place and made it worthwhile.
First impression: it is small, with no gated security, an outdated lobby, and rooms. However, the rooms weren't too bad, there was a netted backyard that led to the outside which we loved. We noticed many owners had dogs and maybe they were there for a long stay. NO DOG POOP FOUND.
Cons: The toilet blocked up (on our last day thanks to Thanksgiving dinner, haha) , the refrigerator leaked inside (they replaced the entire unit with another one) , the TV stopped working (they brought a brand new one), and the ceiling/vent was leaking when someone showered upstairs right on to the living room couch (they caulked the bathroom and left ugly footprints from their boots. During my stay, I had to ask for a mop, vacuum, detergent, and supplies. You can order it from Doordash and have it ready for pick up FOR FREE). Unfortunately, THEY DID NOT OFFER HOUSEKEEPING OR ADDITIONAL TOWELS during our week stay.
They were very polite and seem to be working throughout the resort. It is not a horrible place to stay, just need a few upgrades and they will be fine.
During Thanksgiving week, there were many children and timed activities around the pool.
Others: You must wear a wristband around the resort to access the amenities, howEver, my partner did not, and he was not asked if he stayed there, so I thought about security around all the children. Keep them within reach and safe cause it seems anyone can walk into the property.
Location is perfect! About 30 minutes max from all the major attractions!
We did not eat or drink because it didn't look appetizing. The staff all speak Spanish, with the exception of a few English natives. Housekeeping is not included, but we were offered it cause we had an incontinent guest. She did not speak English but it worked out nice.
PS- The pool was heated as the temperature went down, the sauna was always full, and the water slide is from 1-PM 5PM everyday. Lazy river and pools are open until 9PM. Front desk is 24/7. Ok, I'm done! :-)