Ryan S.
Yelp
Visit: Tuesday, June 19, 2018
This is pretty much the only lodging inside Mesa Verde other than the campground, so it's pretty much your only choice if you don't want to rough it. This is important, because spending the night in the park accomplishes two things: first, you save a bunch of time driving up and down the mesa; second, the mesa top is super-isolated, which means dark skies full of stars at night. That being said, it is a lodge inside a national park that is operated by Aramark, so don't expect anything fancy or even nice.
Check-in at the main lodge was pretty straightforward. The first sign that the place is really aging is that the keys are the old-fashioned metal keys as opposed to keycards. There's plenty of parking in front of each individual building that rooms are located in, so you can park in front of your room like it's a motel. Front desk staff was helpful in suggesting places to go, as well as telling us how long it'd take to drive to each location we were interested in.
The rooms are pretty spartan, and definitely showing their age. Air conditioning and heating both work, which is good, considering the variety of temperatures that you'll experience. There's no TV, which is stated on their website, so that's cool. Wifi is available in each room, and it was fast too, which was a pleasant surprise. The bedding and furniture all feel pretty old, but did the job. The mini-fridge worked well and came in handy. We wanted to make coffee with the coffeemaker in the morning, but the machine was not clean. Also, the ice bucket was filled with long-melted ice, which had turned into rancid water. Gross. We'd booked the basic room, but it still had a balcony with a (half-obstructed) view down the mesa.
The bathroom was clean and everything worked. That's about the nicest thing about it. The problem was that several towels (both hand towels and bath towels) had the same greenish stain on them, which was not assuring.
Check-out was also pretty easy. The main lodge had some coffee and fruit put out for departing guests, which was a nice touch, especially since we couldn't have coffee in the room.
Something else I want to address here is the lounge in the main lodge, since it doesn't appear to have its own page. We tried to get dinner here, but that did not happen. It was pretty busy, but only had one bartender. On the other hand, there was a ton of servers and bussers running about the place. Seriously, the parade of people coming up from the downstairs kitchen seemed like they were unloading a clown car. That being said, people seemed to have to wait forever to get someone's attention, and we never ended up getting seated ourselves. Management clearly needs to do a better job delegating roles, and should probably come up with some better workflow processes.
Taking all this into account, we still enjoyed our time here. We never expected five-star service. Still, there are some basics that every hotel or motel should be able to grasp. NPS should really invite some new bids for companies to manage its Mesa Verde properties. That might get Aramark to make the necessary changes here.