Erin Miu
Google
The brand has wonderfully colorful and printed items. The staff is friendly.
However, I recently came into store to purchase a dress I had been eyeing online that was out of stock. They did take my number down and alerted me when my size came into the store- I was super grateful for that. It was a really hot day and I wanted to ship my item instead of sneaking a shopping bag into work- this was my mistake. I had no idea that if you buy something and pay for it in store, they will not be shipping that item you have in your hands. Instead they wait to see if the warehouse can fulfill it. Fast forward to a month later, I still had not received my item or new communication, so I contacted the store and customer service multiple times. My item was finally fulfilled, just took about 5 weeks and no communication. Had I known, I would have taken the dress with me. I am just surprised that this was not communicated prior- if it wasn't fulfilled, when would I get my money back? I already paid in store weeks prior.
Lastly, when I complained to the store manager, nothing could / would be done for my inconvenience of paying for a full priced dress and receiving it over a month later. Luckily, I contacted online customer service and they provided me with a small gift card instead of a price adjustment. At least it was acknowledged that this was handled poorly, I'm just disappointed that it was handled from the corporate side instead of the flagship boutique. I myself have been a flagship boutique manager, and I would have never handled it this way. Two stars because the product is still beautiful and packaged well. Rating is reflection on poor communication and resolving issues poorly.
