FARM Rio Flagship Store

Horrible customer service experience and lost dress! Farm Rio charged me for my dress prior to shipping it. It’s 7 business days later and my dress has still not been taken to UPS, I’m out my money and my dress and no one in customer service is returning my calls or emails. The event I needed this dress for is tonight! I’m so disappointed by how I’ve been treated. I should have ordered from Saks instead of trusting Farm Rio to deliver my dress to me. Will not be shopping with them on line again. Buyer beware-they charge you before they ship your garments. If your garment gets lost, you are out all your money!

I almost didn’t come here because of all the bad reviews. This store is stunning - Brazil beach vibes. I’ve never seen such perfect fitting rooms - whoever did the interiors is a master. I saw some pieces online but wanted to check the quality. I loved all the pieces I had picked out when I saw them in person. And the staff was really nice and helpful!

Bought a 2 piece matching set on sale, they only sent top and cancelled bottoms. They will not refund or let me exchange top. Terrible policy and customer service especially after I had just spent 1200 there. Never again. The reason I liked the clothes was because of the cheeriness, now I can’t even look at any of the styles without being disgusted! Now they sent me the wrong item and said I can exchange it . Well guess what ?? They canceled it to not honor the sale price! so this is the kind of people you are dealing with …deceitful, deceptive, and far from the image they portray. For an apology, they gave me a coupon but only for a full price item if they were at all interested in retaining me as a customer and value my loyalty, they wouldn’t put that stipulation on it, but they do because their money grubbing basTURDS. ETA surprise (not) coupon code did not work

Not a very good experience for me... At the beginning, Farm Rio lost my order during the shipment. It took over 1 month to get back to me, they have to made it into another order with no charge for resent over to me again. Unfortunately I didn't like the item, so I requested to refund. They have received the item, but no refund. I called them and emailed them, and no answer... After another 2 months passed, I have to call bank to report this transaction.... It's absolutely a pain! Hope it won't be happened to you! But plz be aware their terrible customer service!!!

I purchased 4 sweaters great quality and price ofcourse pay so much but it is what it is . … I wanted to purchase a coat my dtr tried in store at NYC location and I keep calling no one answers for now almost 6 days and only certain time of the day emails or responses When u call main help line they never answered and stupid recording … what a poor customer service even though brand is good and quality is good but when 0 on customer service what would u rate ? I am still waiting to make purchase and still no answer or respond

They cancelled our order without providing us options. Tried to reach out to customer service because a 10 day refund won’t work for us but they weren’t any help at all. They gave us a discount code that only works for full price items that it’s not even a good deal at all. Not a good shopping experience overall!

the store is beautiful, but the staff is not friendly (I was here today first and last time)

The brand has wonderfully colorful and printed items. The staff is friendly. However, I recently came into store to purchase a dress I had been eyeing online that was out of stock. They did take my number down and alerted me when my size came into the store- I was super grateful for that. It was a really hot day and I wanted to ship my item instead of sneaking a shopping bag into work- this was my mistake. I had no idea that if you buy something and pay for it in store, they will not be shipping that item you have in your hands. Instead they wait to see if the warehouse can fulfill it. Fast forward to a month later, I still had not received my item or new communication, so I contacted the store and customer service multiple times. My item was finally fulfilled, just took about 5 weeks and no communication. Had I known, I would have taken the dress with me. I am just surprised that this was not communicated prior- if it wasn't fulfilled, when would I get my money back? I already paid in store weeks prior. Lastly, when I complained to the store manager, nothing could / would be done for my inconvenience of paying for a full priced dress and receiving it over a month later. Luckily, I contacted online customer service and they provided me with a small gift card instead of a price adjustment. At least it was acknowledged that this was handled poorly, I'm just disappointed that it was handled from the corporate side instead of the flagship boutique. I myself have been a flagship boutique manager, and I would have never handled it this way. Two stars because the product is still beautiful and packaged well. Rating is reflection on poor communication and resolving issues poorly.