EwanD
Google
We had 2 nights in the Farol as part of a multi-location tour in Portugal. It was booked via Amex "Hotel Collection" 5 months before. It was around £450 per night and we were given a sea view room on the 1st floor facing west.||Firstly, the positives - the staff were nice. The food in the restaurant was nice. The breakfast was OK, though not as extensive as other 5* hotels but then it's a bit smaller. ||Scratch a bit deeper, though, and it's trying too hard to be edgy and chic/contemporary, without actually thinking about the practicalities of the guest experience.||Lots of little things should just be better, especially at this price point - the slabs of bare, undecorated concrete outside are all blotchy and look like a domestic patio that hasn't been cleaned for years. The stupid plastic chairs used in the dining room make a horrible screeching noise when you move them. There's nowhere comfortable to sit outside in the shade. ||Perhaps the biggest disappointment was the room itself - after being shown down to it by the super-enthusiastic staff member, almost the first thing I noticed was the prominent tear in the carpet. Then he started opening the cupboards to show us where everything was, and made numerous apologies for the noise - the cheap black wood/veneer doors made maddening creaking noises at the slightest move. I wondered "now, will he go to maintenance and get them to fix this with a bit of oil?" No, he didn't. And I didn't bother reporting it to reception so boo to me too. ||The room has no decor like pictures - it's a monochrome box. The bed was comfy and there was a single chair. There was plenty of hanging and drawer space if you could suffer the racket the cupboard doors make. My wife said it's not much better than a Travelodge and she's right. It's a £150-200 a night room in a hotel that wants to add £250+ on top because of where it is.||All in, this could be a great hotel - it needs the outside to be spruced up and attention to detail on the decor if they want to make it a true luxury / boutique hotel. By contrast, we went straight from Farol to drive to Algarve, and stated at the Vila Vita Parc hotel for about the same nightly rate - and were immediately blown away by the staff, setting, attention to detail, the room (even though it was their cheapest room).