M B.
Yelp
Placed to go order over phone & very specific about the order. They stated over & over how they understood, repeated it back, & said they knew exactly what we were asking & would make sure it was done. Picked up the order & it was not right when we got home. They didn't include the items the way it was specified, didn't have enough of a lot of the needed ingredients, & completely missed an important ingredient. When your order a large quantity of walnut shrimp baos & there are no walnuts provided, that's a huge miss. In addition to not enough lettuce & sauce to go with the bulk.
That was just 1 of the 3 different items in the order. The other items were multiple of each also & didnt have enough of some of the needed ingredients.
Thing is, we've placed this same order a few times in person. Spend $50 to $100 per order, depending on how many of each we order. And they got it right about 90% of the times. Only 2x before this order, was the order for a bulk of walnut shrimp baos placed in person to-go that they didn't include the walnuts and not enough of the lettuce. Not sure why walnuts is missed in an order that literally has walnuts in the title?
In any regards, this was the 1st time we placed the order over phone & it was a fail. Especially, since it was too late to call to let them know & drive back since they had closed by the time we got home. When your ordering a late dinner & go thru the details & they continously confirn they can do it & repeat it back to you & will do it correctly, & then when it's for a group of family & friends, & the place doesn't pay attention & you get food missing a lot of the main ingredients, it's hugely disappointment & a surefire miss. Not sure will do business with again.