Fat Hippo York

came here for an amazing lunch today, after it being recommended to us by my partner’s colleagues. incredible service from every member of staff we spoke to. food was great! they made many adjustments for us which we really appreciated, such as having the sauce for the chicken on the side instead of on top. i opted for a burger with most items removed, our server mentioned there was a plain burger which wad slightly cheaper which may be better suited for me! never had a burger place suggest this for me and i usually end up paying full price. the biscoff milkshake was also lovely, definitely didn’t have room for any dessert after that!

The service was excellent - our servers were kind and attentive. The five lies burger (w/o onion) and with fries: The veggie patty didn't have much flavour but compromised with a tangy mustard. Perhaps the SFC style has a better flavour. There was a lovely amount of thick-cut pickles The Semi-parmed life chicken burger was excellent. The chicken was well-seasoned and went perfectly with the other fillings. There was a generous portion of pickles which were delicious. The hand-cuts (chips) were very nice with lovely seasoning. The food could have been warmer, fries were cold but understandable as there were full tables and we were sat upstairs (tables were quite crammed together). We also had a deep-fried mars bar with ice cream! The ice cream was soft-serve and contrasted well with the chewiness from the mars bar. This is a must have if you have a sweet-tooth.

Lovely place for delicious burgers! Took full advantage of the Hippo Hour 5-6pm offer. Lily W was amazing and made us feel very special and cared for! Will definitely be back in the future. Thank you!

Beautiful as always. I have left feedback for the stairs though as they were slippy, 28weeks pregnant I had to walk a little slower on the stairs to be careful. We had our own room upstairs as we were a big group. The servers were lovely.

Great staff , great food, great vibes. Lily W was so funny! Josh was very friendly and attentive: brought us 4 tap waters to the table so nobody was dry. I was thoroughly impressed and will be back!

Had an amazing experience at Fat Hippo, and our waitress Lily W was a big part of that. She was friendly, welcoming and incredibly attentive from the moment we arrived, creating such a relaxed and enjoyable atmosphere. Lily checked in with us at all the right times and made sure everything we needed was taken care of without ever feeling rushed. The burgers were delicious, and her warm, genuine service made the whole visit even better. Thank you, Lily, for the fantastic service - we’ll definitely be back!

I'm glad we found this place. We visited at 2.30pm so they had a lunch offer on for £9.50 before 5pm. The food was amazing, we got the cheese balls and the pull was very stretchy! Chicken strips were really nice! The staff were good, didn't take too long to be seated and served. Would definitely recommend this place. Bonus we just found one in our city too!

We decided to visit Fat Hippo for Restaurant Week in York and were greeted by a waitress leaning on the bar with her thumbs in her pockets and a casual "2?"—setting the tone for the staff's laid-back attitude. We were seated in a cramped, dimly lit back room, feeling a bit claustrophobic. The toilets were dirty, and the restaurant itself seemed neglected, with dusty corners and air vents. On the plus side, our drinks and starters arrived quickly. The chicken tenders were good value, though they had a lingering taste of overused cooking oil. The mains came out fast too and looked promising. I was digging into my chicken burger when the waitress accidentally sprayed us and our food with cleaning solution whilst cleaning the table next to ours. She didn't notice, so we laughed it off and mentioned it to her, and she responded with a casual "sorry." Then, when my partner cut into her beef burger, the patty looked somewhat raw inside, despite it being a thin patty. The chips were clearly refried— dry and tasteless. We told the waitress that the burger seemed uncooked and her response was that everything was temperature-probed. We were still unhappy and put off by it. She offered to remake it, but we had plans and didn't have time. When the bill came, we were given a £2 discount on the burger. While appreciated, it felt insulting since my partner didn't touch it. We paid and left, disappointed and hungry. We won’t be returning, and after talking to friends, we discovered that they had had similar issues with undercooked burgers. It was a waste of time and money. We've included photos, you decide...