Faustino Gran Relais & Chateaux

A beautiful hotel set in a stunning location, featuring gorgeous gardens and private pool areas. The staff gave a warm and friendly welcome upon arrival. I booked a single room, which perfectly met my needs and was equipped with excellent air conditioning. The secluded pool area offered a peaceful retreat.||However, there were a couple of issues that could be improved. The single bed is positioned away from the wall, causing the headboard to shift during the night and pillows to fall behind it, which disrupted my sleep. This would benefit from adjustment. Additionally, the breakfast service could be more attentive—although guests are given a menu to select hot items, staff rarely returned to take orders without prompting. The lunch menu is very limited in terms of choices so I gave that a miss. On my final morning, the poached eggs were served cold, which was disappointing given the hotel’s Michelin Star status.||Overall, a lovely stay with room for small improvements.||

We stayed 7 nights at Faustino Gran and overall had a very pleasant and relaxing time. Most of the staff were exceptionally friendly, and the breakfast was excellent – fresh, high quality, and beautifully served. Our room in the third building was clean with outstanding housekeeping throughout the stay.||However, there was very limited storage space for clothes, and the beautiful garden pool lacked any umbrellas, making it hard to enjoy during the heat of the day. While the atmosphere is charming and the setting unique, it didn’t fully meet the expectations of a true 5-star hotel experience. The pool area wasn’t always clean. ||Still, we appreciated the care and style of the place – a solid 4 out of 5.

Went for a spa treatment and lunch. Spa and massage were fairly good. Lunch was below average. For a 1pm reservation, they sat us at 145pm, and this is after we spoke to 3 or 4 different staff members. Once we were sat we were given a limited pool side menu, not the lunch menu. For a restaurant with fantastic dinner reviews the lunch menu was a let down. Staff was able to call us a taxi after lunch, which was helpful.

We loved this hotel, excellent service from all the staff, the concierge team were really helpful in helping us find restaurants and choose activities. The general manager made the effort to speak to every guest, the rooms were spacious and had all been refurbished to a very high standard. The hotel is not in one single location, many of the rooms are in separate buildings so it’s a campus set up. Unfortunately there was a power outage for 24 hours whilst we were staying there which was somewhat inconvenient, they have electric water pumps which means there was neither electricity nor water in the rooms for a day.

The courtyard garden is beautiful and so lovely to have breakfast, lunch, dinner or a drink in it. The hotel and rooms are stunning. Good breakfast and the staff were so attentive. We did have a bit of time in the spa, an added bonus and we also stayed by the pool one day.The burrata salad for lunch was divine. I would highly recommend this hotel.

The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel. ||We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring. ||The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid. ||Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain . ||Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I needed to wait with no apology as housekeeping are working up to 3pm. ||Small pool area with no service on hand , during one late afternoon we decided to sit within the pool area for over 1.5 hours whilst we waited for our room to be serviced to which we were not approached by a member of staff to offer refreshments. ||The breakfast area, which was outdoors, was lovely although not suitable for outdoor dining in April as particularly cold courtyard in the morning the buffet range available at breakfast is small. However, a number of cooked breakfast options are available however-for 4 nights we would expect the menu to alternate and this would be expected in a 5 star hotel. ||In truth I don't believe this hotel is 5* star experience as our personal experience of the hotel had too many shortcomings during our stay , whilst words of apology from the general manager was accepted the hotel made no attempt to put right there shortcomings is truly disappointing considering the occasion and full of empty apologies as the overall experience and service during our stay diminished as each day passed.||There are a number of beautiful hotels within the city that I would urge you to consider as if you are expecting a 5 star service I am saddened to report this will not be delivered by this hotel that is on par with a bed and breakfast establishment.

The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel. ||||We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium for a room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard. ||||The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building , considering the air conditioning in the rooms in our opinion is quite a weak system we declined as we did not wish spend 4 nights at the hotel in which we felt would be a humid room. ||||Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the discotheque and had an extremely sleepless night. I was informed I needed to wait with no apology as housekeeping are working up to 3pm. ||||Small pool area with no service on hand , we sat by the pool area for over 1.5 hours whilst our room was being serviced without any approach from a waitress service to offer refreshments. ||||The breakfast area, which was outdoors, was lovely although not suitable for outdoor dining in April as particularly cold courtyard in the morning the buffet range available at breakfast is small. However, a number of cooked breakfast options are available albeit for 4 nights the menu did not alternate and this would be expected in a 5 star hotel. ||||In truth I don't believe this hotel is 5* star experience as our experience had too many shortcomings during our stay , whilst words of apology from the general manager was accepted the hotel made no attempt to but right there shortcomings is truly disappointing considering the occasion . ||||There are a number of beautiful hotels within the city that I would consider on our return to this beautiful location

Menorca itself is absolutely stunning—we were in town for a wedding and had such an incredible weekend surrounded by natural beauty, charm, and history. Faustino Gran (Foscino) is located right in the heart of Ciutadella, just steps from the port. The hotel is spread across several gorgeous, restored palaces that are truly awe-inspiring. When I arrived, I was genuinely stunned by how peaceful and aesthetically beautiful it all was. My room overlooked the chapel and a serene pool—really a dream setting. The food at the hotel restaurant was delicious. The Faustino salad, in particular, was to die for—we craved it every day and would’ve gladly had it on repeat. That said, for a property marketed as a high-end luxury experience, the service was surprisingly lax. At the on-site restaurant, staff were often hard to flag down, and communication was difficult due to the language barrier. At one point, even the manager was curt with my family and me, which caught us off guard. While the overall atmosphere is visually luxurious, the management and attentiveness do not reflect a five-star experience. The beds were extremely firm, and I didn’t sleep well during my stay. The shampoo and conditioner—while nicely scented—completely stripped my hair, and I had to go out and buy replacements. There were also quite a few flies in the lobby, which made the first impression a little off-putting. I don’t want to disregard the kindness of one of the hotel managers I briefly spoke with—she was lovely. But generally, the tone of the service felt more passive than warm or accommodating. Perhaps this is just the slower island rhythm, but for the price point and brand image, I expected more care and refinement. The setting is unforgettable, and I truly hope the service rises to meet it over time.