Catherine Creekmore
Google
I don’t like to write negative reviews, however, for my friend’s birthday celebration it’s warranted. We were never served food or even ordered. Atmosphere had negative vibes as soon as the manager barged in with whatever he’s battling internally. We had reservations for a birthday party and were excited to celebrate — but from the moment we walked in, the experience was disappointing.
The manager approached our group with a hostile, controlling attitude that immediately set a negative tone. Instead of welcoming guests, he escalated things unnecessarily, even coming back to confront a guest over something that wasn’t said.
Our group — and another party nearby — chose to leave and take our business elsewhere.
In total, the restaurant lost out on significant revenue from guests who simply wanted to enjoy their time and spend money.
Additionally, parking is almost nonexistent, and after one encounter with the management, it’s easy to understand why neighboring businesses have no interest in working with them.
As a group of women who own and operate businesses ourselves, it’s clear: toxic leadership will sink even the best restaurant.
We found a much better place to celebrate and were happy to support a business that values its customers.
Photo @ Calle Latin Cuisine
Thank you for your response. If your venue has a capacity policy that prevents large groups from being seated together in a specific area, it's your staff's responsibility to understand that policy— and not seat those parties in that area. It is not the customer's job to guess your unspoken rules.
It's also important to note that the impact of your manager's behavior extended beyond our group. The table we swapped with was understanding, and the decision of several customers to leave was a direct result of your manager's actions. This is evident from the negative reviews left by other customers who were appalled by the situation.
Let's also be honest about what happened: the male manager escalated what was, at best, a minor issue. Pushing two female guests aside to make a point is never acceptable behavior. The vulgar language you referenced came after that unprofessional contact — and the manager responded in kind, which clearly disqualifies any claim of being offended. Leadership should de-escalate conflict, not fuel it.
I don't make a habit of leaving negative reviews. In fact, supporting local is a cornerstone of who I am and what I do — both personally and professionally. But supporting local shouldn't mean excusing toxic leadership. If you truly want community support, start by creating an environment that respects its guests and builds positive relationships.
Again, please cut out toxic leadership & build relationships with your neighbors. You'll need their support when your clientele grows and you're depending on their parking to serve your customers.
Thank you for your time. I sincerely hope that this feedback serves as a catalyst for positive change and helps you improve your service.