Lucija T.
Google
Unfortunately, our experience at this hostel was very bad. Upon arrival to the room, we were greeted by a flood – the entire floor was covered in water leaking from the air conditioner, which had clearly been dripping for hours given the huge amount of water. There was water under the beds, on the chairs, the table, everywhere. When we went to the reception to report the problem, the staff member completely uninterestedly replied “oh, that shouldn’t be happening” and gave us only one towel to clean up the flood ourselves. Of course, one towel was nowhere near enough to absorb all that water.
After going back to the reception again to say that everything was still wet, he gave us one more towel. None of the staff bothered to come and check the situation, call a cleaner, or at least offer us another room. We had to clean everything ourselves. Because of this, we couldn’t use the air conditioner anymore, even though it was 30°C outside, and the room was left with a strong damp smell. We couldn’t even open the windows.
The bathroom constantly smelled bad, and showering was almost impossible because there was no hot water – we had to shower with ice-cold water. On top of that, the Wi-Fi in the room did not work at all.
At check-out, there were four employees sitting at reception, all busy on their phones, and being very rude and unhelpful. The staff was unfriendly and uninterested, which only made the overall impression even worse.
All in all, a very unpleasant experience. I would not recommend this hostel to anyone – urgent improvements are needed in terms of hygiene, maintenance, and, above all, staff politeness.
