Fendi King Of Prussia

***BUYER BEWARE!!*** HORRIBLE RETURN POLICY!! I purchased my “beautiful” Fendi sneaker this past Sunday, October 12th. When I purchased the young lady advised me that the return policy was for 10 days. Today is Tuesday, October 14th. I wore the sneaker for a brief moment at the mall on the same day. Within less than an hour my foot when numb and started to hurt. Btw, I do realize new sneakers need a few wears to break in, HOWEVER this wasn’t normal. I had to stop, take them off and when I did I had a HUGE blister on my foot. When I came in today, the gentleman told me an entire different return policy. He states that they allow 14 days for a return ONLY for a merchandise exchange. They would not take my item back in spite of my issue and being a good client of Fendi. He stated that he would contact corporate and see if there was anything they could do. I stated that I lived over an hour away and it was very difficult to get here. I asked if there was anything they could do today and his answer was NO. I am highly disappointed. Please be aware of their return policy or you will be stuck with a high priced item that you will have no use for. My sneakers price was $1000. Horrible experience.

Derrick at the Fendi store in King of Prussia gave me one of the best luxury shopping experiences I’ve ever had! His customer service was top-tier from start to finish—welcoming, knowledgeable, and genuinely helpful. He made the process smooth, enjoyable, and personal. If you’re shopping at Fendi, ask for Derrick. He’s amazing!

My First time to King of Prussia (Fendi) was Awesome!! So many shops, so much to choose from 😊😍 I can't wait to go back❣It's Got to be one of the Biggest Malls (Lots of Stores!!!)

I had the pleasure of meeting Derick yesterday and even though I was only looking for hats he showed me some other things that were quite nice. His customer service was over the top amazing!. He is so patient and kind and knows his stuff!. Truly made my husband and I feel like royalty. Luxury boutiques need more sale associates like him. I will def be back or keep in touch via text as we were visiting from Maryland. Very happy with my purchase and experience.

Jamie and Nicole are kind and helpful . I was happy with shopping there .

Amazing experience! Nicole Lu was my SA and she did such an amazing job helping me choose between the Midi and Normal baguette! She was so kind and really knowledgable about everything and made me feel welcome into the store! 10/10 will be returning

A better experience on Wednesday, 2/22/23, than a previous experience in this Fendi store in the King of Prussia, PA mall store. I was returning a Black Fendi bag, birthday gift. The larger bag was not in store when my daughter went in to purchase it for me the week before, and it would not have arrived by mail until after my birthday. Because she wanted to surprise me with something at my brunch, she paid for the larger bag but brought the smaller one to the brunch, just to have something to present. The larger bag came in on Tuesday, 2/21, and the store contacted my daughter that it was in. I couldn't make it up to the store in King of Prussia Mall before they closed on Tuesday at 7 p.m. so I drive the 16 miles on Wednesday midday to fo the exchange. The client reps in the store make or break the customer experience, and thankfully, my experience was great because of the team in the store on Wednesday. Thanks, Fendi, for the satisfactory experience in store.

If I could give 0 stars I would. I always go to Louie & gucci. Moneer & Alexis are my favorite. Wanted 2 fendi rings, I live by kop so decided to check them out. They showed me 2 great rings I wanted on display, went to bag the one in the back up, and the other has to be ordered, sure. I get in my car to look at the ring and it’s completely damaged. Jaime, absolutely horrible. Do not recommend, buyer beware and check before you leave or do not go at all.