Ian0345
Google
Fer hotel is a small luxury hotel located in Sultanameht, central Istanbul. The Grand Bazaar, Hagia Sophia, Tokapi palace, Basilica cisterns are all within 15 minutes walk. The T1 tram line is within 10 minutes walk away. Not far. They are a previous winner of a Best Luxury Hotel in Turkey for 2018 by the International Travel Awards, and also winning the "Best Luxury Boutique Hotel" category in 2021.||Pro: The service at this hotel is absolutely amazing! They go way above and beyond any normal 5 or 6 star award. On my last day on my holiday, I got stuck in a 20 minute downpour at the Tokapi palace. My only pair of shoes (sneakers and, shoe inner soles) and only pair of trousers got completely soaked. 100% water. Yet I had only 60 minutes to my check out time and had to depart to the airport that evening. I came to the hotel reception at Fer Hotel and explained my predicament. ||At this point, I really must give the highest praise Miss Selinay, Mr Ibrahim and the un-named lady from Fer Hotel housekeeping. By an absolute miracle, they somehow took my 100% drenched trousers, my drenched trainers/sneakers, and inner liner of my only pair of shoes. Somehow either tumble dried and/or ironed them. And somehow got my clothes 100% dry within 60 minutes. This allowed me to check out of the hotel, get to the airport and ultimately fly home! Absolutely amazing! The hotel even managed to “adjust” my late check out time on multiple occasions to buy me more time to get my trousers and shoes dry enough to check out. Otherwise I would have had to check out and go to the airport in my underpants, socks and a pair of white hotel slippers which would have been shocking and scandalous to say the least! Thus I’m enternally grateful to Fer Hotel that they came through for me when I was in trouble. Otherwise, I would have had to flown on an international flight today in white hotel slippers and under pants as I would have no dry trousers to fly in! Thank you Fer Hotel for coming through for me!||Cons: Fer hotel is a bit small. They lack a swimming pool, but they do have a gym that is open 24 hours a day. But that’s the only con really! Wonderful scrambled eggs at the morning breakfast buffet. And they can do any omelette to request in the morning. One small observation is that it seems they suggest to avoid drinking the local tap water. Thus all hotel guests are given 2 bottles of mineral water a day free. Am guessing this is a city wide recommendation, to avoid drinking the tap water. ||In summary, there are the usual good reasons about why you should stay at Fer Hotel. Namely it’s an award winning luxury hotel, in a central location, and near all the major tourist attractions in Istanbul. But sometimes, they do something that is absolutely amazing. And I really have to hand it especially to Miss Selinay and Mr Ibrahim. She and her team really came through for me when I had a really wet and damp laundry emergency within the last few hours of my trip to Turkey. And it’s a sign of the hotel’s professionalism, care, attention to detail and service that really shows how they shine! Well done Fer Hotel! To conclude, if you want to stay somewhere where the staff care. And you want proof, I have it. Go to Fer Hotel. You won’t find better service in the city. From people who really care about you. Well done Fer Hotel! I will definitely stay with your hotel again when I am next in the city. From a very happy and grateful hotel guest who got back home safely from his very enjoyable trip to Istanbul :-)