MargaritaM1595
Google
We booked a 5-night stay expecting a warm and friendly experience based on the reviews we read. Unfortunately, the owners—who seem to be the heart of the welcoming atmosphere described by others—were not present during our visit. Instead, we were attended to by a person who appeared rushed and focused on serving breakfast as early and fast as possible and “organizing” the room, which disrupted the relaxing experience we had hoped for.||On the second morning, we arrived for breakfast at 9:32 am, well within the stated breakfast hours of 8:30–10:00 am (as clearly outlined in the room instructions). However, the lady greeted us with an unkind remark: “I was picking up breakfast because I thought you weren’t coming.” Her tone was unnecessarily rude and dismissive. The previous morning, she started serving breakfast at 8:15 am, which was outside the stated schedule.||In addition to this, there were several other issues that made our stay uncomfortable. The room was extremely cold, which is particularly unpleasant in winter. The mattress on the bed felt deformed, making it difficult to get a good night’s sleep. The shower alternated unpredictably between very hot and cold, adding to the frustration. The TV remote control didn’t work because the batteries were dead. To top it off, the cleaning lady inexplicably removed the bed cushions, without an explanation, and towels were not replaced in 3 days. All these might be topics that can be fixed immediately, but in our opinion, the host should make sure things work properly before guest are coming.||What should have been a time to unwind became a stressful ordeal of trying to accommodate the cleaning lady schedule and enduring these inconveniences. As a result, we’ve decided to cut our stay 2 nights.||We are genuinely sorry for the owners. However, we strongly recommend they choose a more suitable deputy to manage the property in their absence and address these issues to improve the guest experience.
