Nardo J
Google
My wife and I moved out of Festival Park Apartments in September of 2019 from a 13 month lease we definitely could not finish out. The only thing great I have to say about Festival Park Apartments are the two receptionist they had at the front, management is unprofessional and ridiculous. If you're planning on moving in a downstairs apartment, please do not and I repeat DO NOT waste your time. We lived in apartment 104 of the 3800 building and we heard everything from both neighbors above us. Noises from someone knocking on pipes, slamming items on the floor, bouncing a basketball, to a child riding a hoverboard inside the apartment and management did absolutely nothing. We literally had to call the police on the resident that was above us because she continued to make constant noise after midnight after I knocked on her door and asked her to keep the noise down. Maintenance is a joke as well. We moved in and the living room blinds were broken and maintenance was called to fix the problem. When we got home the blinds were replaced, but there was a 5 inch gap in between the blinds where as to anybody could look inside our apartment as we saw plenty of people doing so. The neighbor upstairs left her washing machine running one evening and the water just ran over and leaked downstairs in our apartment because nobody was home. Last but not least, the Community Director, Cynthia Vegas is flat out not to be trusted at all. For starters when my wife called them to complain about the noises they came over and acted as if they didn't hear anything and was flat out nasty, unprofessional and rude, and when I say they, I mean her and her assistant. When I later spoke with them, it was a different tune making me to believe they tried to intimidate my wife. They ask me to get times and dates of when we heard the noises upstairs. Not only did we get the times and dates, I provided them with videos of the noises we were hearing from upstairs. They did nothing and the only answer she would give us was that they were waiting for a lawyer to respond. It got so bad that we was force to break the lease. I did give Ms. Vegas credit for working with us and allowing us to break our lease. Notice that I said DID GIVE HER CREDIT. A few months later we received a phone call from a debt collector stating that we owed $500.00 to Festival Park Apartments for damaging the floors by scratching them up. For anybody that currently lives or has lived in Festival Park knows that the wood floors are already scratched up from previous tenants that have occupied the apartments before hand. So again Cynthia Vegas is not to be trusted at all. Bottom line, if you're thinking about moving in Festival Park Apartments please BE AWARE that the apartments do not have any carpet so you will hear everything from your neighbors upstairs. BE AWARE that there is a train that passes by constantly and shakes the building because the train tracks are located right behind the apartments. Oh and I almost forgot, BE AWARE that the so called security front door entry doesn't work, meaning anybody can walk in and take your packages that are delivered to your front door. We've had 3 packages that were stolen and the neighbor beside me told me before he moved out that he had packages stolen as well. BE AWARE of Cynthia Vegas and her assistant as to both of them are not to be trusted. If you think that this review is bogus, just make another review stating you want to get in contact with me because I will let anybody hear all the videos I have. THANK YOU!
