Feversham Arms Hotel & Verbena SpA

Fantastic three nights in a poolside suite. The room was spacious and very comfortable, ideally located for the pool. Staff are lovely; very welcoming and helpful throughout. The pool was irresistible even in the late November snow and the hot tub a delight immediately after it. The restaurant was unfortunately rather chilly despite the staff's best efforts to warm it up - if you're going in the winter you might want a couple of layers on during dinner. My birthday afternoon tea was delicious and the breakfasts were cooked to order, with extra sausages for the dog. It's a dog friendly hotel and Emma was made welcome with a biscuit, bowl and a blanket in the room.

Outstanding hotel and spa!! When I say the service is faultless I really do mean it. The entire team from the minute you book until you leave, go out of their way to make your break special. We booked the “you and me” time package for one of our birthdays. Rooms: - beautifully decorated, large, fully equipped and designed beautifully (think country chic). - I ordered a balloon and gift set for the room. Really nice touch the team had left a card in the room wishing happy birthday. Service: - every single team member greeted us whether walking in a corridor, passing a room, in the restaurant… every one of them. Makes for such a welcoming experience. - They miss nothing. The internal communication between employees is so strong. They go above and beyond to ensure their guests are catered for. Food: This is a foodies venue! The chefs use local produce like venison, beef cheek, crab etc. One of us is admittedly slightly fussy, they tried some of the dishes but ordered room service back at the room afterwards. Just meant one of us had two lots of the dishes and honestly- zero complaints from the foodie!! The manager took the time on our departure to speak with us. They’d knocked the food service off the bill, explaining they will go out their way to make sure we had food we enjoyed. It really wasn’t a problem for us but again, great service, and next time we will speak with the team so please, also do the same if you just fancy a chicken wrap 🤣. Spa: We went for the mud wrap treatment and the staff were brilliant. Clearly super knowledgeable, the complimentary Sorbet after treatment was something we’ve not received at other venues either. Highlighting they do aim to set themselves apart and I’d say they do achieve this. Overall we really have zero negatives. From start to finish it was incredible and the reviews do not do this place justice. We love a spa break and we’ve done a lot of the Q hotels and honestly Feversham is miles ahead in every area. Thankyou to the entire team! You’re doing great things! We will 100% be back! Love Rachel and Bella- room 33

The hotel is set in a stunning location. The perfect escape for rest and rejuvenation. We were exceptionally well looked after, particularly by an Eastern European lady with blonde hair (regrettably, I didn’t catch her name). Her attentiveness and professionalism were outstanding. Despite our frequent changes to spa appointments and dining times, she accommodated us effortlessly and with genuine warmth. The spa treatments were exceptional. I opted for a full-body massage and a luxury pedicure, both of which were executed to the highest standard. Overall, an experience marked by impeccable service, attention to detail, and a genuine sense of care. Rochelle and JW

Sadly, the Feversham has taken a bit of the downturn in recent years. We are regularly visitors of the hotel and decided to do the spa, dinner, bed and breakfast package, which for nearly £600 we expected to be first class value. I’ll start with the positives. The spa remains excellent, staff are so helpful and friendly and our treatments were lovely and relaxing. The dinner was good too, not sure the value was good, with most mains costing £35+, but it was fine Dining and good service so no complaints. Our main issue was with our room. It was advertised as a spa view room, which as you can see from photos is a bit of a joke. We took our dogs and they only provide two rooms for these, so they should be more upfront on what room you get. Our shower was broken and water went everywhere, I can’t upload the videos but you get the idea. Finally, the air con was not working and the fixed towel rads were on full heat with no on off switch accessible. It meant we had a very hot night, with a desk fan keeping us awake. Whilst the hotel management were apologetic and did offer some gestures of goodwill, it did not negate the fact the rooms are tired, in need of significant re-investment, and it sadly changed the experience of our stay. I’d recommend whilst they fix these that people stay at the Black Swan and then just pay to use the spa.

This place is in need of some serious TLC and a new chef. Our suite was very tired - paid for a balcony, only problem was that the handle on the door was snapped off so it couldn’t be used. No phone in the room…which had them confused but not sorted throughout duration of stay. Shower stone cold which was fairly unpleasant. The evening meal was nothing short of shambolic - we actually ventured in to town at 9pm as we sent all the food back that was served. The spa is nice and the staff throughout are lovely. Wouldn’t visit again.

I have mixed views of this hotel. The staff were really friendly and helpful. We asked to move rooms because we were put in the corridor next to the bar and restaurant which was noisy. The rooms are quite small and in need of some TLC but I was informed that the hotel is under new management and they will be getting on top of issues like mould and cracked tiles in the bathrooms. The restaurant menu was very expensive and up market taste but seemed typical of the area. I think that given this they could draw in a lot of business from putting in a gourmet burger and some lower priced items for the normal palette among us. Breakfast was good but nothing to go wild about. We went to the spa with intentions of treating ourselves but found the prices high.higher than any hotel I have visited before. The receptionist was a little panicky when faced with more than one thing at a time. Whether she was unsure of treatments or just not know came into question, when 2 of the beauticians kept talking over the top of her, arguing with themselves and generally being what I might call a bit "hoity" which made me feel beneath them. In the end we felt too uncomfortable to spend time and money there. We did however use the pool and hot tub, which even at this time of year is to hot, We met people who had been to a few spa days throughout the year. All said they were both too hot and that in the summer one woman had nearly passed out from the heat of the spa pool on a hot day and that when you start swimming the pool is far too hot. Turning them both down a few degrees would save money and be more present for guests. At the front of the hotel there are about 7 parking spaces. Within our stay each day there was an issue. On our first day a disabled couple wanted to park. At one point a gentleman was found and asked to move his car, he became very "upperty" saying he had reserved that space as he was a day spa guest and so was entitled and deserving to park there. The manager came down, was very nice to him and eventually got him to move. That evening it was someone wanting to use the electric changing point, again someone arguing they had the right over others to park there. The next day a hotel guest with a people carrier, that wouldn't fit under the low roof to the lower car park. They had to park on the road and the next day the manager parked them on the slope into the car park, both areas for this vehicle were dangerous. A notice that this area is for unloading and reserved for people given permission by management only can park there and a notice to then place in the car window from the reception desk would cut all this problem out. This could be done and signs up within hours. Finally, if your going to say somewhere is a "library", then have books that can be read, like book swaps that other hotels do and/or magazines. This area just looks like someone emptied their granny's house of random books. send someone to a charity shop to get things started or maybe ask a local charity if they would like to put books for sale with a donation tin, as the do in shops. This would look good for the hotel. Good luck to the new owners

We stayed for 2 nights in room 23. Stayed before on 2 occasions. This time disappointed. The evening meal we ordered a glass of wine to accompany the meal but it never arrived. The meat and veg was cold. When the bill came we were charged for the non existent wine.Once we noticed many apologies but that was hardly the point. We felt ripped off. Next morning no hot water, again apologies. The shower was dripping and the air conditioning in the bedroom didn’t work properly. Apologies mean nothing, get a grip and appoint better managers and more efficient staff or reduce your prices.

We had a gorgeous, last-minute spa experience at the Feversham Arms Verbena Spa today, including a 30 minute treatment and a delicious lunch and complimentary drink. It was lush! The spa is small, but was quiet so very relaxed and we managed to experience all areas without feeling rushed or crowded. Coffee was quality, and the food was gorgeous. Best part of the spa though is the staff team... so friendly, professional, and welcoming, a credit to the venue. We'll definitely try to come back!

stunningly helpful and amazing swimming pool, from the very first greeting to the access to the spa and the stunning meal one of the little gems that is hidden away we stayed in room 2 and could access the pool from there... John Jones http://www.johnjones.me.uk