Feversham Arms Hotel & Verbena SpA

Me & wife had recently booked an overnight stay at the hotel in a poolside room that included dinner, bed and breakfast. The room we had was great, lots of space to relax in and the access to the pool is convenient. The overall atmosphere of the hotel is very chilled and a nice enviroment to be in. However, whilst we did really enjoy our stay, there are lots of little things/finer details that really let the calibre of the hotel down and require attention in order to retain its luxury status before its lost!||||The paving around the pool and tiling internally is tired and needs attention. The internal spa area where the sauna, steam room (out of order), salt room and monsoon shower are showing serious signs of wear and tear. The internal of our poolside room had blinds missing on the roof lights, was seriously over warm (A/C is available but listening to 2no A/C units rattling away to keep cool isnt that much fun)||||The decking around the outdoor hot tub is showing signs of deterioration. I had visited the hotel many moons ago and can confirm that nothing much has been changed/upgraded. When a hotel such as the Feversham Arms holds themselves in high esteem there are certain things you expect to be perfect, especially when paying luxury money||||Whilst the above is critical, there are plenty of positive notes, the staff were all superb, very friendly, accommodating and relateable. The evening meal was top notch, zero complaints at all with the food served. As we had such a superb evening meal, we were really looking forward to breakfast but the food served could not be further apart in quality, the breakfast served was somewhat reminiscent of a weatherspoons breakfast which was a huge let down||||The serving staff were tearing their hair out due to the quality of the food been served from the Chef, items were missing from breakfasts, people were sending food back, when items were been sent back out they were overcooked, hard and in all honesty, not edible at all. On-site staff did advise it was a new chef they had in for the breakfast service, but again, as a customer, this is something the hotel needs to rectify and compensate guests for as they have not paid money for poor quality and laclustre excuses. The complaints did fall on sympathetic ears but in terms of resolution, nothing was offered. Overall contrasting feelings, but if the hotel re-invest a little, satisfaction will go back up!

Sadly, the Feversham has taken a bit of the downturn in recent years. We are regularly visitors of the hotel and decided to do the spa, dinner, bed and breakfast package, which for nearly £600 we expected to be first class value. I’ll start with the positives. The spa remains excellent, staff are so helpful and friendly and our treatments were lovely and relaxing. The dinner was good too, not sure the value was good, with most mains costing £35+, but it was fine Dining and good service so no complaints. Our main issue was with our room. It was advertised as a spa view room, which as you can see from photos is a bit of a joke. We took our dogs and they only provide two rooms for these, so they should be more upfront on what room you get. Our shower was broken and water went everywhere, I can’t upload the videos but you get the idea. Finally, the air con was not working and the fixed towel rads were on full heat with no on off switch accessible. It meant we had a very hot night, with a desk fan keeping us awake. Whilst the hotel management were apologetic and did offer some gestures of goodwill, it did not negate the fact the rooms are tired, in need of significant re-investment, and it sadly changed the experience of our stay. I’d recommend whilst they fix these that people stay at the Black Swan and then just pay to use the spa.

We booked a mid-week spa day at the Feversham and our experience is a tale of two halves.||||Firstly, we were warmly welcomed and our treatments were excellent. The spa therapists were very good and we were delighted with our treatments. The spa therapists made every effort to understand our needs and what we wanted from our treatments - the staff are an asset to the hotel.||||Our disappointment came from:||||1) Many of the spa facilities were either ineffective or not working. The sauna and steam rooms were not working properly when we visited and the foot baths were ineffective. The spa area is very shabby and in need of updating - broken tiles, coarse towels and ineffective facilities. We were unable to use the outdoor hot tub because the same group of people hogged it for the entire day. The outdoor pool was also dated (and dirty in places) but fine for a quick swim.||||2) We pre-ordered our lunch when we arrived, yet it still came 35 minutes late. We nearly had to cancel the lunch due to needing to pick our children up. The lunch was OK, but given the hotel was not busy, I am not sure why there was such a delay. We were also moved tables three times - I am still not sure why this was the case?||||3) The changing rooms are very dated. The tiles in the shower were mouldy and (along with the floor) needed cleaning. Some lockers weren't working and the changing facilities felt very temporary and forgotten about. There was no toiletries by the sink or in the shower - inexcusable for a hotel that claims to be 'luxury'.||||We live close to the Feversham and we had hoped it would be somewhere that we would visit regular, sadly that's not the case and we left feeling very disappointed with our stay.

We stayed for 2 nights in room 23. Stayed before on 2 occasions. This time disappointed. The evening meal we ordered a glass of wine to accompany the meal but it never arrived. The meat and veg was cold. When the bill came we were charged for the non existent wine.Once we noticed many apologies but that was hardly the point. We felt ripped off. Next morning no hot water, again apologies. The shower was dripping and the air conditioning in the bedroom didn’t work properly. Apologies mean nothing, get a grip and appoint better managers and more efficient staff or reduce your prices.

We had a gorgeous, last-minute spa experience at the Feversham Arms Verbena Spa today, including a 30 minute treatment and a delicious lunch and complimentary drink. It was lush! The spa is small, but was quiet so very relaxed and we managed to experience all areas without feeling rushed or crowded. Coffee was quality, and the food was gorgeous. Best part of the spa though is the staff team... so friendly, professional, and welcoming, a credit to the venue. We'll definitely try to come back!

Beautiful hotel in the heart of beautiful Helmsley! We had a Spa Suite( twin), which was pretty, spacious, clean, and comfortable. The spa was excellent, as was the breakfast. The only negative was that there didn't seem to be enough staff on duty. We had to wait quite a while to be served at the bar in the lounge( no other guests around and there was a bell to ring for service but we did wait a while before anyone came). We also waited a while to be seated at breakfast due to a lack of staff on duty. The breakfast was excellent. The receptionist was fabulous on arrival and even accompanied us to our room! We would definitely book again.

We had such a gorgeous stay here, the hotel is so picturesque and we were offered a complimentary room upgrade as it was our wedding anniversary. The room was beautiful and had a view of the pool and spa area. The spa is lovely with a gorgeous heated pool and jacuzzi. The staff around the whole hotel were so helpful and couldn't do enough for you.

We had a Spa Suite overlooking the pool. It was so comfortable, apart from the walk-in shower in the en-suite which didn’t have a door or shower curtain on it so water sprayed all over the rest of the bathroom floor. The food and the quality of the staff, however, was first class. Helmsley is a lovely place too.

stunningly helpful and amazing swimming pool, from the very first greeting to the access to the spa and the stunning meal one of the little gems that is hidden away we stayed in room 2 and could access the pool from there... John Jones http://www.johnjones.me.uk