Feversham Arms Hotel & Verbena SpA

Sadly, the Feversham has taken a bit of the downturn in recent years. We are regularly visitors of the hotel and decided to do the spa, dinner, bed and breakfast package, which for nearly £600 we expected to be first class value. I’ll start with the positives. The spa remains excellent, staff are so helpful and friendly and our treatments were lovely and relaxing. The dinner was good too, not sure the value was good, with most mains costing £35+, but it was fine Dining and good service so no complaints. Our main issue was with our room. It was advertised as a spa view room, which as you can see from photos is a bit of a joke. We took our dogs and they only provide two rooms for these, so they should be more upfront on what room you get. Our shower was broken and water went everywhere, I can’t upload the videos but you get the idea. Finally, the air con was not working and the fixed towel rads were on full heat with no on off switch accessible. It meant we had a very hot night, with a desk fan keeping us awake. Whilst the hotel management were apologetic and did offer some gestures of goodwill, it did not negate the fact the rooms are tired, in need of significant re-investment, and it sadly changed the experience of our stay. I’d recommend whilst they fix these that people stay at the Black Swan and then just pay to use the spa.

A great welcome by The Receptionist set the tone for my stay. Staff were friendly and professional. ||||My accommodation was large - a well decorated bedroom & sitting room. The bathroom contained a walk in shower & a bath. The rooms were air conditioned & could be independently controlled. ||||There was a good selection of teas in the room. A coffee machine & coffee pods & bottled water was complimentary. ||||Room Service Menu - some items were available 24 hours - can recommend the open salmon sandwich. ||||The Tasting Menu & Breakfast were good - a small buffet for cereal & yoghurt & fruit & a comprehensive a la carte menu. Food was was presented. ||||||The Spa is very relaxing - lots of sitting areas - both inside & outside. ||||Treatments are competitively priced. ||||I would highly recommend the hotel for a short break.

Staff were friendly, welcoming and professional. The food in the Restaurant was good and we enjoyed using the heated outdoor pool and spa. We brought our dog along with us and she was equally welcomed. Bathroom in room 16 could use a little TLC but it didn’t detract from our stay

We wanted to try this hotel & spa because of its location. The spa treatment’s were amazing ! Our room needed updating as the shower was blocked. The hotel staff are so friendly & helpful, however the hotel itself is in need of a re-vamp. ||Some of the spa areas were being repaired which was a bit disappointing as we could not use salt room. Location was fabulous. The food was excellent ! ||Overall a pleasant stay.

We had a gorgeous, last-minute spa experience at the Feversham Arms Verbena Spa today, including a 30 minute treatment and a delicious lunch and complimentary drink. It was lush! The spa is small, but was quiet so very relaxed and we managed to experience all areas without feeling rushed or crowded. Coffee was quality, and the food was gorgeous. Best part of the spa though is the staff team... so friendly, professional, and welcoming, a credit to the venue. We'll definitely try to come back!

We came to stay for a relaxing night away from the kids and have stayed at the Feversham before. We took our dogs this time and chose the Spa package (Me time), that included a treatment each, dinner, bed and breakfast. We were also told we would be getting a room overlooking the spa, but on checking in, our room (32) was on the end overlooking the corridor underneath us and a brick wall....||||So, a mixed review due to the decline in the room quality and under-investment into the hotel in recent years. ||||Spa - superb! Our treatments were incredible, the welcome friendly. the service top notch. Nothing was too much trouble and we were treated so well. My wife and I apparently had a snoring competition in our treatment rooms - the sign of a good facial and massage!||||Dinner was very good, with professional and good service. We had to ask for a wine cooler, but other than that everything was cooked really well and the £60 each on the deal meant our meal was covered (minus th wine!). Fine dining it was, and it felt that way. ||||Breakfast was not as special, the help yourself buffet part was largely decimated by the time we came down at 9am, but the cooked breakfast and coffee were nice and no issues.||||Room quality - this is where we had our issues and it seems the hotel are used to hearing this... As mentioned, room 32 (with no view), had a broken shower, dirty towels and broken air con. The bed was huge and very comfortable, but we had to use a desk fan to help with the summer heat at night and that meant it wasn't as pleasant a nights sleep. The shower water going everywhere, and condensation build up in the bathroom were bad. We showed videos to the staff and the initial receptionist (young lady) couldn't care less from her response. Thankfully, the duty manager on that evening was excellent and understanding. We didn't get any resolution to the shower or the air con though.||||Overall - I know the hotel has gone through some issues lately and hopefully the new ownership can bring some money into it to help resolve the detoriation seen. The value of the package we paid for was on balance slightly not worth it due to the room quality. There are lots of great aspects to this hotel, and the management do seem to care, but it needs some tlc.

Stayed for one night , clean ,nice size room with the bonus of feather pillows which made for a great nights sleep. The only downside was a very difficult shower temperature lever which we couldn’t alter . However the reception manager came immediately and sorted it for us . It was stuck in the hottest position. We told reception on leaving and they arranged for it to be checked out , which is top service .breakfasr was of the highest quality . We did not , unfortunately , have the change for a swim , but it looked great . Would definitely recommend this hotel .

Beautiful hotel in the heart of beautiful Helmsley! We had a Spa Suite( twin), which was pretty, spacious, clean, and comfortable. The spa was excellent, as was the breakfast. The only negative was that there didn't seem to be enough staff on duty. We had to wait quite a while to be served at the bar in the lounge( no other guests around and there was a bell to ring for service but we did wait a while before anyone came). We also waited a while to be seated at breakfast due to a lack of staff on duty. The breakfast was excellent. The receptionist was fabulous on arrival and even accompanied us to our room! We would definitely book again.

stunningly helpful and amazing swimming pool, from the very first greeting to the access to the spa and the stunning meal one of the little gems that is hidden away we stayed in room 2 and could access the pool from there... John Jones http://www.johnjones.me.uk