Feversham Arms Hotel & Verbena SpA

My partner and I had a very relaxing stat at the hotel. We were greeting by friendly staff who talked us through the facilities and then showed us to out room. We stayed in a suit with a pool view. The room was bigger than expected with everything we could need, including s free standing bath and large and powerful shower. It was extremely quiet and relaxing. Breakfast was delicious and once again staff were friendly and welcoming. Although check out was 11am we were able to use the downstairs changing room to have a post run shower before our trip back home, which was a nice touch. I would highly recommend this hotel for a night away or girly getaway. A big thank you to Ingo the manager for making our return stay so memorable.

We had a 3 night Christmas stay at Feversham Arms with our Dog (very dog friendly hotel) The welcome from the staff, and the manager, was warm and friendly, something which was maintained all the way through our stay. The rooms were wonderfully presented and cleaned to perfection. The tree and wreath on the door was a lovely touch, as was the fabulous hamper and doggy treats. It was a great way to start the stay. Throughout our stay everyone was friendly and helpful, from first thing in the morning, to late at night, even through the night, indeed 24 hours a day. And so to the food? There was not a meal that we didn’t like, or that we could criticise. Every meal was beautify cooked, tasty and hot (where required). The facilities were lovely, with the spa and pool taking top spot. We really enjoyed our morning swims, in a pool that was a luxurious temperature. We really appreciated all the staff giving up THEIR Christmas, to deliver US a faultless and fabulous Christmas. Definitely one to remember! This was the general feeling from all the guests we spoke to.

Fantastic three nights in a poolside suite. The room was spacious and very comfortable, ideally located for the pool. Staff are lovely; very welcoming and helpful throughout. The pool was irresistible even in the late November snow and the hot tub a delight immediately after it. The restaurant was unfortunately rather chilly despite the staff's best efforts to warm it up - if you're going in the winter you might want a couple of layers on during dinner. My birthday afternoon tea was delicious and the breakfasts were cooked to order, with extra sausages for the dog. It's a dog friendly hotel and Emma was made welcome with a biscuit, bowl and a blanket in the room.

Fabulous location - Helmsley is a very pretty town, well served by local shops, cafes and galleries. It’s possible to go for gorgeous walks from the hotel or a short car ride. |The hotel itself is superb. Friendly, welcoming staff. Extremely comfortable and well presented throughout. Very quiet room, with comfortable bed and huge bathroom (room 34). Food excellent. |Spa the best we’ve ever visited. Our treatments were wonderful (thank you Philippa and Isabel), and the (yes you have to go outside) heated pool was great.|We will definitely stay again. Recommend room 34, which is a balcony suite overlooking the pool. Large separate sitting room, and huge bathroom with comfortable double ended bath.

Sadly, the Feversham has taken a bit of the downturn in recent years. We are regularly visitors of the hotel and decided to do the spa, dinner, bed and breakfast package, which for nearly £600 we expected to be first class value. I’ll start with the positives. The spa remains excellent, staff are so helpful and friendly and our treatments were lovely and relaxing. The dinner was good too, not sure the value was good, with most mains costing £35+, but it was fine Dining and good service so no complaints. Our main issue was with our room. It was advertised as a spa view room, which as you can see from photos is a bit of a joke. We took our dogs and they only provide two rooms for these, so they should be more upfront on what room you get. Our shower was broken and water went everywhere, I can’t upload the videos but you get the idea. Finally, the air con was not working and the fixed towel rads were on full heat with no on off switch accessible. It meant we had a very hot night, with a desk fan keeping us awake. Whilst the hotel management were apologetic and did offer some gestures of goodwill, it did not negate the fact the rooms are tired, in need of significant re-investment, and it sadly changed the experience of our stay. I’d recommend whilst they fix these that people stay at the Black Swan and then just pay to use the spa.

Outstanding hotel and spa!! When I say the service is faultless I really do mean it. The entire team from the minute you book until you leave, go out of their way to make your break special. We booked the “you and me” time package for one of our birthdays. Rooms: - beautifully decorated, large, fully equipped and designed beautifully (think country chic). - I ordered a balloon and gift set for the room. Really nice touch the team had left a card in the room wishing happy birthday. Service: - every single team member greeted us whether walking in a corridor, passing a room, in the restaurant… every one of them. Makes for such a welcoming experience. - They miss nothing. The internal communication between employees is so strong. They go above and beyond to ensure their guests are catered for. Food: This is a foodies venue! The chefs use local produce like venison, beef cheek, crab etc. One of us is admittedly slightly fussy, they tried some of the dishes but ordered room service back at the room afterwards. Just meant one of us had two lots of the dishes and honestly- zero complaints from the foodie!! The manager took the time on our departure to speak with us. They’d knocked the food service off the bill, explaining they will go out their way to make sure we had food we enjoyed. It really wasn’t a problem for us but again, great service, and next time we will speak with the team so please, also do the same if you just fancy a chicken wrap 🤣. Spa: We went for the mud wrap treatment and the staff were brilliant. Clearly super knowledgeable, the complimentary Sorbet after treatment was something we’ve not received at other venues either. Highlighting they do aim to set themselves apart and I’d say they do achieve this. Overall we really have zero negatives. From start to finish it was incredible and the reviews do not do this place justice. We love a spa break and we’ve done a lot of the Q hotels and honestly Feversham is miles ahead in every area. Thankyou to the entire team! You’re doing great things! We will 100% be back! Love Rachel and Bella- room 33

The hotel is set in a stunning location. The perfect escape for rest and rejuvenation. We were exceptionally well looked after, particularly by an Eastern European lady with blonde hair (regrettably, I didn’t catch her name). Her attentiveness and professionalism were outstanding. Despite our frequent changes to spa appointments and dining times, she accommodated us effortlessly and with genuine warmth. The spa treatments were exceptional. I opted for a full-body massage and a luxury pedicure, both of which were executed to the highest standard. Overall, an experience marked by impeccable service, attention to detail, and a genuine sense of care. Rochelle and JW

Gorgeous outdoor pool and hot tub. Really lovely facilities!||The room was well appointed, staff friendly and I enjoyed my stay.||The only criticism, is that for the price, I would like to be able to choose my own hot breakfast or have more than one thing if hungry. The cold breakfast is help yourself but being allocated certain variants of hot breakfast took away from the experience a little.

stunningly helpful and amazing swimming pool, from the very first greeting to the access to the spa and the stunning meal one of the little gems that is hidden away we stayed in room 2 and could access the pool from there... John Jones http://www.johnjones.me.uk