Cameron McCleary
Google
I came with a school group and stayed for just over a month, and several issues arose. First, I had about $500 USD on a meal card that did not seem to work. The first time my meal card stopped working, a cafeteria employee took it and I was able to get it back from reception the next day. The next time it stopped working, I brought it to reception myself, expecting they could replace it or reactivate it at that time. The employee took it and told me he had to wait to fix it, but it would be done by dinner time that day. When I went back, the employee was gone, and long story short, I checked twice a day for four days an no one had my card or would replace it for me. Then, when I saw the original employee I gave my card to, he gave me back my card without it having been fixed or looked at. Cafeteria employees took my card several more times during my stay, and every time they did, it took at least one full day to get it back. This resulted in me having about €70 left on the card when I left, which was money wasted.
Another issue was that housekeeping on the fourth floor did not clean my room as frequently as they said they would. Towels were supposed to be changed every 3 days, and sheets every 6. Sheets were only replaced two times in our 32 day stay, and both were upon request. Towels were only changed 5 times during the stay as well. When housekeeping did come, they put some of our belongings that were not garbage into the trash bins, and they left dirty gloves on the desks and bathroom counter.
While I think the FIAP is good in some ways, staying for an extended period of time and having to rely on the resources there was incredibly frustrating. If the employees at reception communicated with eachother more, the meal card issue could have been avoided. And I really don’t see why the housekeeping was so inconsistent.
One highlight of my stay was the bar staff. Baptiste was a joy, as well as the others.