Kirk Smith
Google
I cannot express enough how disgusted I am by the absolutely abysmal way the FCFS raffles are handled here. The entire experience was a complete joke from start to finish, and it’s clear that customer satisfaction was never even a thought. Let’s start with the resellers – they were camping out overnight, ensuring they would get their hands on the stock while genuine customers who were waiting for hours were completely disregarded. The lack of respect for anyone else in line was infuriating.
To make things even worse, the store didn’t bother providing an adequate amount of stock or a complete size run, leaving many loyal customers, who arrived on time and followed all the rules, out of luck. People who had waited in line for hours were completely bypassed by random individuals who just jumped in front of them, making a mockery of the entire process.
And the cherry on top? When the store finally opened, there wasn’t even the slightest acknowledgment of us by the owners. No greeting, no communication, nothing. We weren’t even told when purchases would start, leaving everyone scrambling and confused. To top it all off, it was painfully obvious that pairs were being backdoored and kept from the public, which is not only shady but outright dishonest.
This entire experience was completely unfair, frustrating, and unprofessional. I’m beyond disappointed, and I will not be spending another dime at this establishment. You lost a loyal customer today, and frankly, you should be ashamed of the way you treated everyone involved today.