Fiesta Americana Mérida

One week, I stayed at Fiesta as part of a big conference.||The hotel is nice, in central Merida. There are several shops in the ground floor of the hotel for shoppers. ||My check in process was fast and efficient. The rooms are a good size as is the bathroom. They have the usual amenities of TV, study desk, fridge. And with a balcony. The beds are clearly old and lumpy and the bedding has seen better days. But the room steward did an excellent job of cleaning. ||The breakfast is amazing. The spread with so many options to choose from both hot and cold. Wide variety of delicious local fruit. I loved the smoked salmon. The buffet also had lots of local foods to enjoy; I liked the refried beans.||The lunch buffet for our group, I didn't enjoy. The food was bland. However, the salad and soup were OK. ||For conferencing, it is an excellent choice, with many rooms to choose from. The staff served our conference excellently. ||I would recommend the hotel.

The hotel is centrally located, close to Av. Montejo which is a main corridor, here you will find great restaurants, museums and shops at walking distance. The city center is a short taxi ride. We stayed at the 5th floor which was the executive one, fare included breakfast. Room and bathroom are spacious. At the lower level there is a shopping center with many stores that carry local fashion (guayaberas and linen shirts and dresses) good quality products. This hotel is good value for money. We recommend it.

I hosted an event at fiesta Americana last week and we had rented the saloon from 8 pm until 1 am. At midnight we were still 40-50 people and the staff starting stacking tables and chairs making us feel uncomfortable and also took away the alcohol service saying bar was closed. This was not the service I would expect from a 5 star hotel, I would not recommend staying here or having an event as they are not worth the money spent. One star for the banquet service is to much, I asked to speak to a manager and they said their isn't one for banquetes the brought us a bottle of tequila and put it on the table saying this is all. Take your convention and banquet business to other hotels where they value your business.

Great hotel, service personnel and management are excellent, we enjoyed very much our vacations. This hotel is highly recommended it. We loved our stay and we will back to stay every time we visit Merida. Overall excellent hotel!

Located at the heart of Merida. Walking distance to the interesting places in the city. Adequate room size. My room is facing the boulevard and it can be super noisy at night. Additionally, they don't provide kettle in the room.

Loved the hotel! Everything was extremely clean and the service was friendly. The food in the buffet was AMAZING. We also loved the location and the fact that the hotel had car rental places downstairs.

1. No one was providing service at the hotel entrance; 2. The equipment outside the room was very noisy, which should be the sound of the air conditioner (we were on the 5th floor, room number was 581); 3. The room was old and the mirror was very dusty; 4. In addition, the breakfast included on the 5th floor was also very bad. The service staff was very poor, some people cut in line, there was no order at all, and there were not enough tables on the 5th floor.

I'm not exaggerating when I say this is the worst hotel experience I've ever had. Some of the staff are very friendly and helpful, but others are rude, patronising, dismissive and gaslighting. Was frequently told to wait around in my room for problems for a long period of time with issues (such as air conditioning) not being resolved. Organisation is shambolic. Was at one point told not to leave the pool area for around 30-40 minutes so they could find a working card machine for me to pay for a single can of coke. The hotel not market themselves as a Spanish / English hotel, but in my opinion they shouldn't if the majority of staff don't speak English. This extended to staff not understanding "Do Not Disturb" signs on doors - I was once woken up by room service staff who would not stop knocking on the door (they knocked and rang the bell three times) to offer me an additional coffee cup, when I was trying to sleep. Room service experience was terrible - wrong information given on how to access it, wrong food sent up, half-eaten food sent up and returned. Not what you'd expect from a hotel that markets itself as five-star. The food is also of poor quality considering you're in Yucatan which has some of the best food in the world. Save your money - go for a smaller, boutique hotel in the center of Merida - we stayed at one of those before arriving here and it was excellent.

Clean rooms, There were urns of excellent coffee on offer every morning with cookies or fresh apples. I'm still craving that coffee and it's been two months. The rooms are stocked with an abundance of towels and products. Oh, and I was surprised to discover that there were enough hangers. I enjoyed the chicken pibil in the fancy restaurant and the line soup. The pibil exceeded my expectation with a perfect balance of spices and the pickled onions. The other restaurant serves a breakfast buffet which was not something I chose to indulge in a second time. The staff are what makes this hotel worthwhile. The front desk and housekeeping staff are simply the sweetest and most industrious group of people i've encountered in years. We chose a room overlooking the courtyard since I'm not a night owl. If you choose to face the city, be prepared to hear music and conversations late into the night. The entry level houses a small mall where you can find touristy goods like, clothes and jewelry. There's a Chili's restaurant on the ground floor but why? You can walk around the city and find delicious food at high and low prices. You can find beautiful hand crafted items to take home or adorn yourself with in town. But you have to be willing to venture out. We spent 13 nights at the Fiesta Americana. Overall, I would say it was reasonably priced with great service. One star removed due to the lack of a qualified and knowledgeable concierge and because the breakfast bit was an overpriced disappointment.

The lobby is gorgeous and staff are very friendly. However the rooms are dated and the 5th floor breakfast are is too small and service is slow.

Best of the Best! We went wt our 6yo and got the most beautiful room, the staff was beyond sweet and they did everything to give us the vacation of our dreams!!! Family friendly but also fun for couples just the best!!!!!

Liked the buffet at the Fiesta Americana. We were staying at the Hyatt but enjoyed the food and service at the Fiesta Americana better.

This hotel is nice, but the service is really bad. I do not recommend it at all! I went to have some breakfast with my husband and our service was HORRIBLE! We had to wait 40 minutes for a table the 2 hostesses forgot to call us. As soon as I sat down I placed my order 3 egg whites. After 35 min wait I left the restaurant without having breakfast! They never brought it! Very bad customer service. The people that work here doesn't respect the time of their consumers.

Excellent service, location, accommodations, and amenities. We visited Merida for a month in February, reserving an Airbnb, but that didn't work out, so after a week we searched for place that could accommodate us on such short notice. After several days of online searching and visiting all the hotels in the area around the Paseo de Montejo we ended up at the Fiesta Americana, and boy, are we glad that we did! We chose a junior suite, and the hotel discounted the price because we were staying for 20 nights. Included in the price, along with access to gym and pool, was breakfast and dinner in the 5th floor Fiesta Awards lounge. The food was plentiful and delicious. The staff, everyone from the front desk, concierge, security, all the way to the ladies that cleaned every day, were friendly and helpful. The rooms were very clean, the towels were large and plentiful, the bed large and super comfortable, and even though our 2nd floor suite faced Avenue Colon and all the traffic, it was quiet. It helps that the hotel is set high above street level on top of a mall. The location was perfect for shopping or renting a car (there are 10 in the mall from which to choose), walking along the Paseo de Montejo enjoying the sights, enjoying multiple restaurants and cafes, and walking to the downtown area. The hotel is a popular place to hold conferences; there were several during our stay. Parking in the underground garage is free for guests. We highly recommend the Fiesta Americana and have no doubt we would stay there again in the future.

Conveniently located near shopping, restaurants and transportation. CNN in English. Several restaurants, pool and hot tub. The rooms are spacious and well appointed. There is not a huge difference in price from some nearby hotels but the difference is worth it. Rooms have a safe, mini-bar, nice soaps and shampoo. All the little amenities add up to a great stay in Merida.

loved it! food was great, everyone was helpful and welcoming and very attentive, very pretty, rooms were clean, hotel smelled nice, food was great, everything was really good

It's our first time saying here. We have a suite facing the pool and we love it. We've eaten at two of the restaurants and love that too. Our room is really comfortable! Only thing is the air conditioner works ok. Not great. Not bad. High ceilings and big room with big windows probably doesn't help. I understand these things and thats why my review isn't less stars. There's is a lot of charm here. The people that work here have all been very kind. Definitely a place we would stay away ! Thankfully we have another few nights here

Got a day pass to the spa for a friend and I. From the beginning there was missing parts of the ceiling with dirty dripping water on to the looker and changing area from some kind of filter. Picture included. Then there were constant children screaming, splashing, and jumping in the jacuzzi... supposed to be a spa and quiet zone. Then after the cleaning guy interrupted us in the sauna to clean and turning off the steam room to clean before we even had a chance to go in. There was a dirty razor on the floor of the showers. Mind you this is after he cleaned the area. How unsanitary is a dirty razor?? There was also no conditioner. In this spa that costs a good mexican wage to go into for the day. Getting dressed with dirty water drops dripping on me. We decided to tell the spa operator and show her pictures. There was no accountability. She made up excuses and said we need to speak to the hotel check in staff. We went to them and told them the stories plus showed this guy the pictures. He told us to send the pictures to a email and thanks lol!!! A nice hotel as this claims to be internationally would have gotten a manager and we would have been apologized to while given the day money back plus giving us a free voucher to another day and possible dinner at the restaurant. Wow so poorly managed on top of falling apart. Save your money because it doesn't stop there...