Gilbert Nichols
Google
I wanted an all-inclusive resort close to my home base an hour away and this was the closest one. My next choice was 4 hours away. I will be more certain next time. This place was awful!
I signed up for premium and expected real VIP treatment. The restaurant for premium customers served a disgusting breakfast and almost worse lunch our first full day. The first day we arrived three hours earlier than check-in and had to pay $30 each for a deplorable buffet lunch. We weren't made aware of the specialty restaurants serving seafood in one and Italian food in another, nor that we needed to sign up for a table. They both were sold out and our only other choice was the deplorable buffet.
We ordered eggs over medium and hash browns and bacon for breakfast at the "premium" restaurant this morning and the eggs were so rubbery, I couldn't cut the white of the egg with a fork. The eggs we were served initially were cooked in an oven instead of a skillet. We asked for fresh eggs and they complied. We know what to ask for next time. The bacon was way undercooked and the hash browns were way over cooked. They only serve margarine instead of butter, which tells me that they are cheap, even with high-paying premium customers.
Fot lunch I ordered a chuck steak with mashed potatoes for lunch and specified medium well, I got the steak and it was nearly impossible to cut with a steak knife. I discovered that it was simply seared and not cooked. I asked that it would be cooked longer. They brought it out and it looked like nothing was done. I told them to take it away and bring me a quarter pounder with cheese, Well done! It was cooked right.
We were warned about watered down drinks and tasteless food from other Google reviews, but we had to find out for ourselves. It was true! My wife ordered a piña colada three separate times and they all were poorly made. Negligible alcohol. At least the water they served was filtered.
I gave high marks for the location as we did get a broad view of the Pacific Ocean but few people were swimming in it. The sight of several container ships staged around off shore didn't exactly benefit the views.
The place is definitely "dated" as other reviews brought out. Peeling paint, signs of termite damage and broken pavement bricks.
We had to request a replacement for the hair dryer twice because the first two didn't work. The thermostat showed 23 or 24 Celsius when we set it to 16. Even though it was somewhat cooler than outdoors, a better blowing fan would have helped a lot!
I had a good night's rest on the bed and the shower was big enough for my wife and I to bathe together. I appreciated the safety bars beside the toilet as well as in the shower.
The restaurant areas had issues with birds flying in and around the patrons. Iguanas were frequent also.
The main redeeming quality of our whole stay was the friendly employees who served in various roles, from security to servers. Although we only tipped one time, I would have one tip for all the good people who are employed at this resort: find a better position somewhere else. You deserve more!
Oh, and by the way, if you buy a piece of clothing at the gift shop, try it on before you leave the store. My wife didn't try something on and didn't know there's no return for credit or refund once you leave the store, even though you are a "premium" guest.
Men, guard your eyes when you come. There's lots of eye-candy at this resort and you don't want your significant other to catch you looking at it.
To add insult to injury, the only parking spot available for me was underneath a large tree where my van was subjected to constant bombardment of bird poo and the resort had no facilities for washing it off. The immediate business district outside the resort was so poor and filthy, I didn't want to risk having my car scratched. I won't come back
Last, but by no means least, without a working knowledge of Spanish, English-only guests are going to be more frustrated than I. Fortunately I have a Tica wife, a Costa Rica native. Otherwise, I would be very helpless!