Fanny
Google
I stayed at Figueira Hotel in Lisbon this August and had a very enjoyable experience overall. The location is truly fantastic — right in the heart of the city, facing a beautiful square and just steps away from major attractions, restaurants, and shops.
My room was spacious, tastefully decorated, and very comfortable, with a small balcony offering wonderful views of the square and Lisbon Castle. I later learned I had been eligible for a free room upgrade, which was not mentioned at check-in — a small but notable lapse in communication. That said, the room I received was beautiful, so I was still very pleased.
The cleanliness of both the room and bathroom was exceptional, and the housekeeping team — especially the ladies — were absolutely fantastic, keeping everything spotless throughout my stay.
The bathroom featured high-quality amenities (shampoo, shower gel, etc.), though the lighting was a bit dim. One small suggestion: it would have been nice to have a tissue box in the room, as well as slippers, which are typically expected at this level of hotel.
The coffee machine and free minibar were very much appreciated — a generous touch. However, having a few napkins or small paper towels alongside those amenities would have been helpful and more practical.
The only real inconvenience was that the air conditioning wasn’t working properly in the room. Fortunately, the staff responded promptly and provided a portable AC unit, which helped make the room more comfortable.
Lastly, the concierge and front desk staff were excellent — very welcoming, helpful, and knowledgeable about the city.
Despite a few minor issues, I had a very pleasant stay and would definitely recommend Figueira Hotel to anyone visiting Lisbon.