Negabadomi
Google
First off, we did not stay here. I have no comment on the hotel stay, only their excursions. We booked 2 excursions with this place and our guide was Karoi. He took us to the private island and snorkeling trip. He was not talkative or informative whatsoever. I figured maybe he was having an off day so I didn't let it bother me. He literally was our "boat driver" that's all. I personally love learning about culture, history, marine life, etc. We got none of it. Fine. But today my partner went out to surf trip with him. He gave zero guidance on how my partner could paddle back out from the reef. My partner is not a pro surfer whatsoever but not a beginner so c'mon. My partner has never surfed this break. With that being said, my partner was able to paddle back out of the reef safely with the help of another instructor from an another tour. This is so negligent. I hope they can provide their staff additional training on customer service and safety to make sure everyone really enjoys their excursions. Again, the staff overall there were kind and helpful but the guides not too great.