Samy
Google
Terrible Experience – Would Not Recommend
We had a very disappointing experience at this restaurant. Despite having a reservation, we still had to wait for a table. Once seated, the service was just as bad — our waiter was not friendly, never smiled, and was barely helpful.
Before we were seated, we were told that kids under 5 eat free. However, when the bill came, they changed the story and said you have to order an adult meal to get a free kids meal — which was never explained before. We have three kids, so it would have been impossible and completely unfair.
When we asked for help, the manager, Jonason, came over. I have to say he was incredibly rude and unprofessional. He bluntly said, “This is how it should be,” and even admitted they aren’t supposed to tell customers about the fine print. When I said I wasn’t going to pay the extra charge, he arrogantly replied, “It doesn’t matter, I’ll charge your room anyway because I have you on camera,” and just walked away. My wife tried to speak with him too, and he ignored her and walked off again.
It’s clear that when a place is run by someone like him, the staff will follow that bad example. Terrible service, terrible attitude — I would not recommend this restaurant to anyone.