Ashley W.
Yelp
Well unfortunately, as much as I love Filippa's on hall rd and mound, they did me dirty today. I have always been in their corner when people talked any crap about them on social media but what happened today has changed my mind a bit. I ordered off of their lunch menu for my husband and I after he got done with an important surgery. I figured the lunch menu had cheaper prices than the dinner menu (as most places with lunch menus do) and so when I saw lamb chops on the lunch menu for $17 I thought, wow that's a pretty good deal! So my husband wanted the lamb chops and I ordered them for him. We both love their lobster bisque and it was a $4 upcharge each, which we were definitely fine with that. So I thought the lamb chop lunch portion with the soup upgrade would be $21 total. When I showed up to pick up the food, I see that the lamb chops on the bill were $40! So I asked if they accidentally charged me the dinner prices, they said no and showed me the menu. The menu they showed me said the lamb chops were $36 and then with the $4 lobster bisque upcharge, that brought it to $40. I was like "wow, your website said the lunch portion is $17" (the entire time I was cool, calm and collected). The two women behind the to-go counter (one I believe was a waitress and the other I think may have possibly been a manager), were acting like I was looking at the wrong website and the one who I think was the manager said they would never have lamb chops that cheap and that if I see a restaurant with lamb chops that cheap then that's not a good sign and the only time I could possibly get them that cheap was if I went to the store and bought them myself. So I once again, insisted that their website said the lunch portion was listed at $17 and they kept acting like I wasn't looking at the right website. So the lady who I think was the manager was sitting at a computer but tried asking me to show her the website I was looking at (I left my phone in my car, so I wasn't able to show her) so she pulled up the Filippa's website on her computer and asked "did the website you looked at have these pictures on the main page" and I said "yes, I was looking at the right website, click on 'menu' then click on 'lunch' and scroll down to the bottom and you'll see the lamb chops are listed at $17." Sure enough, she saw what I saw (see picture attached for proof). She said "oh someone is getting fired! This isn't correct and needs to be fixed right away!" The waitress was standing right next to her and was the one who was trying to ring me up, she had her back to me but I could see her look at the manager and I don't know if she whispered or mouthed something but it looked like she may have said "should I honor the price?" or perhaps something along those lines and the manager shook her head no and then the waitress immediately turns around and says "so do you still want the lamb chops?" And I said "well yeah... I guess". At this point, my husband just got done with surgery and he really needed to eat something, I wasn't about to sit and wait for something else to be prepared. So they rang up the lunch portion of lamb chops at the full price and didn't offer any discount or anything to try and make this misinformation/situation right. I'm sorry, but I have managed restaurants before and if there was ever any issues like this that was mis-advertised, I ALWAYS tried to make things right somehow, that's just proper customer service and keeps regulars like me coming back. But instead they at first doubted me, made me feel gaslit, acted like I was crazy for thinking the lunch portion of lamb chops was $17 and then verified the price in front of my face with absolutely no intention of having excellent customer service. As much as I love the food at Filippa's, I don't think I'll be back for a while because that whole situation just rubbed me the wrong way. I can't believe how poorly this situation was handled. I wasn't expecting the meal to be free but they could have offered something to make me feel better about their pricing/advertising mistake! Filippa's customer service gets a 0/10 rating from me.