RayEngland
Google
I am currently on the island half way through my holiday. There are numerous positives to this rustic island, the friendly and efficient staff ( bar, restaurant and room services). They cannot be faulted in any way. However what needs addressing is the fact WiFi is chargeable from $6.22 per hour up to $124.26 for a week. This came as a surprise to me and many other guests, who I understand have expressed their disappointment. This is not made clear in any website etc. In this day and age, WiFi is part of the day to day living and should be included in the holiday cost. When I questioned my surprise, I was told that if they included the cost, it may deter people coming. I was further advised that this is what the service provider could offer. Surely it is down to the customer to dictate what they want.!!! I feel I was being fobbed off. I am surprised as the sister island, Medhufushi, does not charge for WiFi. Further more once you sign up to WiFi, they forget to tell you that after 10 minutes of non use, you have to sign in again, and the same applies if you change location on the island. This is onerous. Presumably, over a period of time, this saves the island money!! There are a number of other issues which concern me. One of which is that some of the hot dishes were cold when I chose them. After 3/4 days I did speak to someone about this matter, just by way of feedback. 2 days later nothing has changed. In my opinion it is important that these concerns are brought to the managements attention and dealt with. I therefore will not go into my other concerns, but suggest a senior manager arranges to meet with me and hopefully resolve all issues. I believe they will know who I am and look forward to an honest and productive dialogue. If this does not happen I will provide a supplemental review in due course.
