Filson

It's my first time here!! This Filson store is located in downtown, so there was a security guard there on the first floor when I walked in (smart business decision). Once I got to the second floor, I was immediately greeted by a staff member. I was looking for a specific product, but they didn't have it. However, the alternative that was presented to me was even better! I hope to be able to use my new bag for at least the next 10 years (with the amount I paid). I was there for about 30 minutes and wanted to take the entire ladies section home haha!

What an amazing store! A delight to visit, with an authentic old fashioned atmosphere. The service is old school as well - friendly, helpful and efficient, without being pushy. Best of all is what they sell - outdoor goods beyond compare. Not the cheapest, but you get what you pay for. You cannot argue with quality like this. And there is dedicated parking just across the street.

What a great experience in the flagship store and factory. Unfortunately, I was unable to tour the production floor, but seeing it was definitely a pleasure. I love being able to touch and feel and try on garments prior to purchasing. Employees were very helpful, friendly, and knowledgeable. The store was clean, well-stocked, and had a large variety of their products including things not listed on the website.

Awesome store and workshop! Felt like the 1890s inside! Great clothes and service as expected!

I love this store. Someone is doing a great job hiring and keeping staff because everyone who works here is just the coolest and very helpful. Sometimes I think customer service is dead, but not at Filson. It’s always a very pleasant experience to shop here.

I vaguely knew what I wanted from Filson when I went in today, however I was greeted by a super friendly and helpful employee who helped me narrow it all down. She helped me try on a few sizes of a jacket I wanted, and helped me decide on a color when I had difficulty choosing, and I believe she steered me in the right direction! Already getting compliments on it. I believe she said her name was Sarah. (I’m bad with names, so I hope I got that right.) She has short curly dark-colored hair, so if you’re planning a trip into Filson, keep an eye out for her! One of the easiest shopping experiences I’ve had in my 14 years in the Seattle area. Thanks again!

Way overpriced. I purchased a leather wallet and my cards kept falling out of it. I tried to return it but the female manager was very rude and didn’t accept a return/refund even though I was within their return policy window. I will never recommend or buy any Filson product again. Realize that you’re paying for the materials not craftsmanship. I wish Google had a zero star option for reviews.

Great stuff! I’ve spent thousands of dollars on Filson luggage and clothing over the past 20 years and have always appreciated their style and quality. Unfortunately, due to the new tariff situation—and as a citizen of one of the targeted nations—I’ll be focusing on European products for the time being. I truly hope to return as a customer in the future!

Went from 5-stars working its way down to 1-star over a 10 year period. There was a day long long time ago when you come to this iconic store there would be seamstresses sewing bags though the windows as you walked to the store upstairs. The sales staff stayed the same and remembered you from your last visit. The quality of the clothing was top notch at a higher prices, but was worth it because they lasted decades with a life time guarantee. Today, you come in and the staff is new every time you enter the store. Don't know when the winter cloths are arriving. You're asked if this is your first visit whilst you're wearing Filson tin pants and a flannel shirt they don't even recognize. You buy something and find they have a new point of sale system and you have to register as a new customer. My wife loved the women's double knee brown carpenter and buys them from eBay because Filson doesn't make these or women's pants anymore. Still looks like a Filson store, but not as it was nor how it should be.

I didn't realize Filson was a local Seattle brand until I bought a nice quality Filson tote from Elliott Bay Book Co. The flagship store merch leans towards high-performance rugged men clothing, so there wasn't much for me here, but I appreciated the quality of the clothes - their jackets are quite heavy but sturdy and their wool sweaters feel nice! A little on the pricy side but you're paying for quality here. They have a repair station and a section of one-of-kind in-house made goods, like small wallets and aprons. There's also a neat section for Kraken fans. Employees were all nice and offered to help with questions.

Classic American workwear in a gorgeous building and space! I love to come here anytime I visit Seattle. Every time we visit there's a different popup in part of the shop. There's also a little sewing area where I believe they sew upcycled bags. I haven't seen that area in action but hopefully one of these days! While this brand was founded and originally made in USA- majority of the product is made out of the country now. As a clothing designer I understand this. Even iconic American brands like Levi's have been making everything out of the country for decades. With that being said the reason I love Filson so much is the traditional use of waxed canvas for rain repellency. Modern rain gear is made from plastic. And it's only made to last 7-8 years. Waxed canvas can be rewaxed! And can last several times that. Their fabrics are so nice and the cost is higher than some things. But justified for the classic fits and fabrics Filson produces. Everyone has always been so friendly and helpful on our visits. Even the security guard near the front door was so sweet! Also... nicest bathrooms I've been to in a while.

This is Filson HQ. It used to be a bigger store, and you could see a factory in operation, but they moved down the street before Covid. Quality products and super customer service. Free street parking is readily available.

The absolute worst customer service I've ever dealt with. I've contacted them (3) times and no one has replied. the size chart is not accurate. I purchased a small because of the chart and it Does not match their chart measurement. I do not recommend this company.,

I ordered two beautiful lined wool packer coats in size xxxl because individuals are saying their sizing is not accurate. Coats were way too big for me so I returned them without removing the tags on 11/29. Filson received both coats on 12/5 and have relisted them and they both sold within 24 hours. I am now fighting them for a refund. I spent $2k on both coats. I agree with others that their customer service is the worst and a joke. I pulled in BBB and my credit card company for help to get a refund.

You can still get a quality item here that cannot be found anywhere else, but for garments you will have to play expensive roulette with their very creative sizing. If you want to take advantage of say, repair service, or ask a question, better crack a book. You will not be able to contact them. It is gross and sad what they have become, with the rich hipster pandering, but this is only the story of what any "American heritage" company has had to do to survive. Barely recommended.

We flew to Seattle during my kids Spring Break, of course had to stop into my favorite outfitters brand store. I have never been to a store all purchases were online for me. When we entered the store we were greeted my warm smiles and happy employees. Within a min or so the Manager Lo greeted us and gave my kids a quarter and a shinny penny for them to stamp in the back. She was kind enough to even give me one :) Hunter and Steven went above and beyond to ensure that I had a positive shopping experience. They setup a room for me and provide their feedback on how items looked on me and how they should fit. I never felt pressured to buy anything- they were available to answer all our questions. They made the kids feel welcomed and kept them entertained while I shopped. I bought lots of cool stuff and my kids now have some cool bags that will be passed down to them. I left the store Happy and confident with my purchases. In those couple of hours we were there the staff became true friends, and felt a little sad to have to say bye. We will def fly back from Cali to Seattle to visit our friends , forget friends our Filson family. Thanks again team for the time and effort in having have a great experience!

Traditional American clothing that just became even more inaccessible than before. While the prices astonished me at first, I kept trying to justify the thought of making a purchase because some of the items looked good, and that they would last a long time. And by some items, I mean about 2 jackets and a shirt since the pants never fit appropriately. To give a gauge of what fit I look for; I'm 6'6" and have an athletic build. I tried pants, which seem to be made for individuals with no musculature whatsoever. The waist was grossly large while my legs felt as though they were losing circulation. The workers proceeded to inform me this is a normal problem with other patrons as well. Still, I told myself I'd wait to buy a jacket down the line. Recently, however, Filson has decided to discontinue their "tall" selection, leaving the store with absolutely zero articles of clothing which fit. As far as jackets go, I might as well be swimming in a size XL anything, but when I put on a size L, the sleeves and taper are far too short to justify wearing in any capacity. I don't understand how Filson advertises to the burly PNW working man, yet has such a poor selection of clothes which would actually fit such men. The conclusion I've arrived at: it's not for that man. And, unfortunately, so long as they continue this boycott of creating clothes for those types of men, they'll never have my business again.

Yeah, Filson is downsizing staff, raising prices, and--just today--they did not honor their guarantee on an item I returned. I suspect an M.B.A. knucklehead/wunderkind is handling operations. Fabulous. It was an anorak, and the fabric was a type of nylon and was supposed have some sort of wax? I took a chance anyway. Looked good, But the material tore and frayed. The Sri Lankan stitchers did fine, but the fabric was weak. Bad execution. They only sold it for about one season, and now I know why. I did get a response from customer service, and I was told that it would be repaired, which doesn't work with a wholesale fabric failure. I told them they could keep it. This same thing happened with Woolrich. Ah, I have one jacket that's almost ten years old, and it's fraying a little, but I love it. I've got couple of other jackets and a shirt, and they're probably good for a decade too. I might still buy their stuff, but my word-of-mouth enthusiasm has gone down. It's time to look at Duluth Pack, Empire Canvas (for when I move further north), and Fjallraven. There are options. I might stick with FIlson unless the wunderkind messes with the weight of the canvas or does something else that's just dumb. Live and learn, Wallace.

I ordered a jacket online. It was not even close to the correct size. Every other shirt/jacket/coat I have purchased from other makers fit accurately. This jacket was not even close, and because it was on clearance, I'm stuck with it. This was a huge waste of money. I will not shop at Filson.com again.

Poor customer service, three week lead time on sale items. Actually just added an additional week of delay to my order. Had to call for updates, no shipping information provided, no warning about the fact that it would be well into winter before I receive my goods. Normally I would cancel and find something different, but they will not accept returns or refund my order, per the terms of their sale. Weak.

Super cool spot! Team was very welcoming and kind. Satisfied with my purchase. They even shipped my goods home!

I'm so done with Filson, I've had nothing but bad experiences from them on my last three purchases. I tried calling, emailed, to change an order for a different size, before they would ship the item, they never bothered to open emails, then when you call them they tell you they don't have enough help to look at emails??? They send the garment, which I now have to send back at their expense, but it will be a long process to get a refund, to then buy the bigger size. Not only does one have to wait for the item to go through the normal refund process, but there's no way for an exchange, you have to buy it again in a different size, pending your refund, how ridiculous is this. I'm in the middle of canceling another order, even though I emailed them three times to stop shipping, they will probably do the same thing, not open my emails, and ship it anyway. Which brings me to this store, I called trying to get some help, thinking that they would listen and try to help, but all I got was basically, we are just a store, you need to contact them on Monday, then gave me the same customer service number I already had. When I questioned their lack of representation for Filson, she said, I'm going to have to let you go, not our problem. Basically FILSON has died as a respected, top tier establishment, to another retailer who cares nothing about their customers, but they are still charging top dollar for goods that are mostly made overseas, not like in the old days. I gave Filson another chance and they failed in every aspect, customer service, sizing, and returns are hard on the customer, not on them. Last money I will ever spend at this company, total opposite with another company I just discovered,Huckberry/Flint and Tinder products, go there instead, you will thank me later...

I purchased a lined tin cloth cruiser with the 30% fall discount but the sleeves are little too short. Called to arranged an exchange but they don't have the next size up. Now they are telling me I can't exchange for any other item, all they can do is size exchanges, and since they don't have the size I need in stock, all I can do is return for a refund. So because the jacket I bought doesn't fit and they don't have the next size up, no discount for me. Great stuff. I asked to speak to a supervisor to try to get someone with the power to help me and the answer I get is "I will pass your information on and a supervisor may or may not call you back." This is not the type of treatment I expect from a premium American brand. I'll never spend another dime with Filson.

Purchased a jacket from Filson & zipper failed within 45 days. They promised to replace the zipper. I left jacket at store never heard back within said time & after three weeks I contacted them. After 2.5 months of persistent phone calls the zipper was repaired not replaced as originally promised. Filson lost a family of customers as I will no longer buy gifts there after being pushed around, poorly treated and being ignored by customer service.

Best, longest lasting, rugged and fashionable outdoor gear. A must stop shop for people in commercial fishing, logging or other high demand, high performance inclement weather gear.

Wow they used to be so great!! What happened to their online customer service?! They have completely stopped processing refunds and are not responding to emails. I got one response weeks ago that said they're behind. Well more weeks pass and still no refund due! Item just didn't fit, nothing wrong, still brand new with tags, and returned immediately. They have stopped responding to follow-ups. They are functioning outside of their own return and refund policy. Not sure if their staff quit or there's someone doing fraudulent work now in their return center, but this is completely unacceptable. Will need to file a complaint with the better business bureau.

I only get up to Seattle every couple of years to visit in-laws. It's always a big part of my trip so i was excited. It was my first time going during summer. Quite a different feel. It was darker and almost empty. I didn't see many people at first and the repair station was closed. I was sad to hear that factory tours have stopped due to production being moved to another location. There were a lot of sale items but with recent price increases it didn't feel like much a sale. Visiting in Winter is definitely better. Here's a tip: buy belts 2 sizes bigger than pants size!

I have been a long, long, long time Filson customer. For the longest time there was never a question of where I would buy my outdoors clothing and gear (unless Filson didn't make it), and over the years I have spent many of my dollars with them since I believed in their quality and their commitment to producing in the USA. But unfortunately it appears that almost none of their products are made stateside anymore, I looked at 2 dozen products and none of them were made in the USA. What worse is that in conjunction with sending their manufacturing offshore they keep raising prices. It's not wrong to make products outside of the USA but it's a pretty bad business decision for a company that built its reputation on "Made in the USA" to all but abandon onshore manufacturing. Hopefully the current owners will decide to sell the company to someone who will bring it back to its former glory.

I'm writing this review based solely on the service I received and my first visit to the store; this review may change depending on product quality. I had never heard of Filson prior to stumbling upon this store. I was actually on my way to another business in the area and happened to park in front of their flagship store by coincidence. Seeing signs out front for outfitting, something told me to visit and I'm so happy I did. Immediately upon entering, you're greeted by their enormous manufacturing floor, where a selection of in-house goods are produced. Employees indicated to me that wool goods are primarily produced in-house, but other materials are usually either produced overseas or made in-house from imported materials. Upstairs, a restorations department sits just off the sales floor, where a several limited edition and one-off items are available. The environment is very relaxed, with multiple comfortable sitting spaces and very spacious fitting rooms. The price point is definitely higher but not by any means inaccessible, and a variety of small goods like wallets and keychains are no more expensive than they'd be at any souvenir shop. Either way, there is a huge selection of items to browse, and I believe just about anybody could find something nice. I'm an enormous person physically, and I was able to find several great jackets and shirts which fit perfectly, which is something very few modern stores can offer today. I was assisted by Jillian, who answered my questions seamlessly and really provided everything I needed to make my visit an excellent experience. I'll be stopping by Filson during all my future visits to Seattle, and I would advise anybody else to do the same!

No beef with the merchandise purchased, other than the exorbitant price-but that is on me for spending so much ($50 for a knit cap, who does that?). My issue is with customer service, or lack thereof. The items I purchased went on sale just after Christmas. I emailed Filson several times and received an auto-replay each time promising to have a response within 48 hours. That didn't happen-ever. I tried calling but never got through. I was simply asking if they would honor the difference in the price I paid versus the newly discounted price. Based on their lack of acknowledgment, I guess I will never know. But what I do know, I will never shop at Filson again.

Last time I will buy from this company, did all my shopping here because it's a locally owned business and now there laying people off and having there clothes made out of state. That's really sad to hear. Do not shop here anymore take a stand.

I bought a 2xl hoodie for $125. The quality seemed nice. Unfortunately this company can't seem to get there sizing right. The only way this hoodie is a 2xl. Would be in Japan. And not to mention the fact. A friend of mine bought a medium hat from Filson. And it was gigantic. Returning hoodie. Lost a customer for good.

I bought the journeyman on a trip to DC at one of their stores. I wore it one time. ONE TIME. I tried to return it immediately after because the straps did not fit comfortably for long-term wear. I'm a woman, I have no idea if that is part of the issue but the bag sags even when the straps are at their tightest and it's uncomfortable. I told Filson that I had worn the item. I was very clear about the situation. I sent the bag back. They sent it back to me saying it was not saleable because it was worn. Yeah I told them that. I contacted customer service again because I can't believe that a $500 bag isn't returnable after 1 use. I was denied again. They say it's their 'policy'. WTF kinda policy is that? They don't care at all about customer satisfaction. So yes I have a very expensive, cool looking, uncomfortable bag that I can't travel with as planned. I will never spend money with them again.

Truly immersive shopping experience & first class service. Their merchandising is incredible. First time to an actual Filson store. I came the first few minutes that they opened so I could experience the store for myself before too many people came in. I ended up getting an olive Journeyman backpack and a T-shirt. Nothing crazy but incredibly high quality. Well worth the price in my opinion. Clark helped me & so glad. Clark laid out 3 journeyman's in a row and allowed me to pick the one that I liked best. He even wrote us a handwritten thank you note. Really impressive retail shopping experience. Thank you, Clark! Didn't need a ton of help honestly. When I wanted help, I went looking for it & got the help I needed. To those leaving bad reviews: stop wanting to be judged based on their prices and you won't be. If you feel it's not worth their prices, don't buy. Don't expect people to wait on you, it's not a restaurant. They have 3 sales people on the floor during covid with a 10,000 square foot showroom, & can only do so much. Incredible experience, please bring a store to PHX!

I would give it five stars, but hey, it's just really expensive. However, the employees are wonderful, the customer service is second to none and the flagship store in Seattle is beautiful. I really have no complaints otherwise. Great quality, if not the best you can buy. After the change in ownership several years ago, the prices definitely went up so it used to be five star and now four.

Complete disappointment with our recent customer service experience at your flagship store. We are a local company looking to outfit our employees with jackets and pants. Prior to visiting your store one of our colleagues called to see if there would be any discount we could receive for a bulk order. We were told we could get a 35% discount for 20 items. Great! Each employee visited the store to pick out the proper size and style they wanted. Some even put them on hold and were told they could hold until Friday 11/17. When we came in on 11/17 to purchase the items, which were already selected and in stock (around $5000.00), we were told by the store manager that we cannot get any discount without registering each employee and purchasing our items online. We were already there to purchase the items selected and were never told we could only order online for the discount. Without any other solution offered to purchase in person we were turned away to do it online. We are also locally owned and operated, and in the end, insult to injury, was how your store manager walked away without saying a word. From the beginning her attitude was cold and unwelcoming. She acted bothered and uninterested in helping us with our sizeable purchase!

What a great shop! You can see the factory floor as well. I honestly have no fashion sense or style but I know quality when it comes to clothes. You can feel these clothes with last and worth the prices. I also love the look of the place. You feel the outdoors here. Need a snack, check out the jerky vending machine.

I wanted to be snobby, or an anti-snob, about Filson. I've lived around Seattle long enough to remember when they were a real local company with deep roots in the woods of the Pacific Northwest. Since they were purchased and rebranded/refinanced by a finance/marketing private equity firm I was ready to say 'they lost their soul.' No. That would have been the wrong thing to say. Sure they've been re-branded into a more upscale (expensive) product line and expanded their sales reach nationally and internationally, but they've also done a great job solidifying the product quality and consumer experience. Filson makes high quality outerwear, luggage, clothing, fishing, hunting, workwear and some accessories. Imagine if Carhartt, LL Bean and Orvis had a three-way and produced a precocious child. The stuff is rugged AND fashionable. The brand and product have both been revitalized and while the experience of shopping here is visually a bit of 'shopping as theater' the customer service belies that the theater is well cast. I've bought some belts, jackets, bags and hats here in the last year. They're all solid quality and still ooze that 'I'm from the Northwest and ready to abuse this solid old school gear heavy canvas and leather gear' charm. Last weekend I went back to say 'I lost a lot of weight, I need to buy a smaller belt' and was delighted to be told instead, 'why don't we just cut down the one you already bought?' 20 minutes later it was done. That manufacturing space showroom, and that special projects team- they're not just for show. It may seem hokey that they're pitching the 'we're still local' by displaying the innards of the manufacturing and special modifications floors- but they shortened my belt, treated the leather to update it, and returned it to me with a smile and a modicum of a charge- far less than the the price for a new belt in another color I purchased while I was waiting. This place is still good for locals, now also great for tourists. There's parking across the street in their own lot and decent on-street parking if you time it right. The store IS located in an area that's still primarily industrial, which adds to it's charm and credibility. The goods are expensive, but I now covet them even more than I did before they were redone. Nice job, you folks really do know your stuff from shinola....

This company sent me a new shirt which was defective. During the manufacturing process they left sizing in the pockets and sleeves creating a discoloration during the initial cleaning of the shirt. I gave them every opportunity to make it right and they did not. Do NOT purchase from them. They do not stand behind their products as their guarantee proclaims.

The employees were courteous and very knowledgeable I have saved money to buy a bag in this store. I finally got it today. I am excited. I hope he will appreciate it.

It's not the same Filson I once knew. I looked up the owner of Filson and found that Bedrock Manufacturing Company out of Texas bought Filson in 2012. Recently, i took a jacket in for repair, the primary problem was a bad plastic zipper they had replaced before. The secondary minor problem was a small tear on the pocket corner that was repaired. It was mailed back to me without the zipper being replaced. I was willing to pay to have the original metal zipper reinstalled. I'm done with Filson / Bedrock B.S.

I used to own quite a bit of Filson gear in the past which very unfortunately got destroyed during Hurricane Katrina in New Orleans. I used to see their gear more often at different gear stores but it seems now they are mainly offering their gear from their own stores. My last remaining Filson gear is a combo creation between Le Chameau's rubber boots using Filson's tin cloth. I still miss my Filson gear and especially the great belt I had but the prices of Filson's gear has gone up substantially over the years while the quality/service is much more questionable than it was to the point that I can't justify replacing my lost gear at this point along with the 2012 buyout of the company that has changed what it used to be. This store location is still pretty cool to visit and check out but the prices really leave one with sticker shock from the past when it was expensive but doable for the quality while now the price and quality point are out of whack.

Beware of Poor Customer Service & Lack of Transparency! I purchased a Filson watch for my husband with a "lifetime guarantee." Watch stopped working one year later. We sent it back to Filson with copy of original receipt & box for repair or replacement as instructed by Filson. Then received a call from Filson that it can't be repaired because they stopped selling the watch & can't get needed part thus our warranty was void. After several emails to various people in Filson's Repair dept they agreed to give us a store gift card. We refused that offer & wanted price paid refunded to our credit card as originally used. Again another song & dance through emails that their system doesn't allow credit card refunds after 30 days. When we asked the repair department for the name & email of the regional manager they emphasized they don't give it out! We then took watch & all paperwork to the manager at Ballard Filson's. He listened to our problem & said he recently dealt with a similar situation with another customer. He then submitted our information to his regional manager & within three days received email that a credit of $198.00 was being credited to our Visa. Beware: Filson does not stand behind their warranty! Date of experience: August 03, 2022

Man what happened to this place? I remember when my father used his Filson jacket to go fly fishing with me as a kid. The brand was top notch and you could actual FEEL the quality. Well that took a turn. Half the people that work here aren't even into the outdoors, or even know how to tie a proper knot. It's all showpony here with a hefty price tag that lacks the backbone it used to have.

We came out to Filson shop, it was the best experience I had , watching people stitching and hand making genuine clothing at its best. Bought couple things and the staff is highly friendly and share info of the metterial .

RIP Filson, 1897-2012. Seven years ago, out-of-state Bedrock Manufacturing bought our little rugged outdoorsy store and made it what it is today - and that's why I'm writing. My husband has an old sweater he loves from Filson 1.0. After years and years (decades?) of wear, he tried to take it in for a cuff repair. The repair staff, once immensely helpful, standing in front of a sign that said "repairs" said they couldn't help - not at all. We thought that was strange as in the past they would stand by their guarantee and if they couldn't fix it they would offer to replace it... still wanting to support the store, I bought my husband a fancy brand new sweater for Christmas. He said they were mean when he tried to take it back. I had to go back myself with the unworn sweater. Customer service Filson models were also rude to me. The guy who helped me reluctantly returned he item back to my card - but said, don't let this happen again. Ok, got it. The store is gorgeous, but what a sad illusion of its former glory. I saw an older gentleman walking in as I came out. I wanted to stop him and make sure he knew this wasn't the same old store. But I guess this review will have to do.

I think they're still in the process of finding a balance between producing rugged hunting/forest service gear as well as expanding into some "lifestyle" fashion type products. The service I got in the store was very good, but I found out that they no longer add game pockets into their waxed cotton jackets, so that's a let down. Still, stuff looks pretty rugged. I was surprised at the lack of a game pocket, since LL Bean (who have also expanded into "fashion" clothes) still has both rear game pockets and front shell pockets in their waxed canvas coats. Filson still offers good hunting gear as far as I can tell. If you want to buy their gear, just call ahead and ask specific questions to make sure it will meet your needs. Many things are still made in the USA.

Cool store and factory. Love the Filson product line. No or little plastic, rugged and dependable. But I can only afford a small amount at a time.

The customer service is terrible. If you try to return something, even with the receipt, they jerk you around. Beware, its not the Filson's you remember from 15 years ago.

Is there a lower rating than one star? I discovered that an old pair of Filson's shoes I owned were covered by warranty. I was ecstatic. They gave me a RA number to return them and I told them that IF they could be repaired, to do so and also QUOTE me on replacing the Vibram soles. After three weeks, four calls and explaining three more times what I wanted, I waited two more weeks (First call Feb 25th and last call April 11th!) Horrible service! No one called me with the quote. They finally called and told me my shoes were done, repaired AND that they re-soled them, and asked for $100 to send them back! Vibram soles in Denver are about $40, and being a senior citizen, I really WANTED A CHOICE as to what I would pay. But they gave me no choice. What they gave me was the worst customer "service" I've seen in a really long time AND a $100 blackmail request to recover my shoes. I got #%$&X@ by Filson, once a purveyor of fine goods and service!

Just a giant disappointment. So much for unfailing goods. Showed up with a broken snap after fairly slow shipping. Customer service was rude and disinterested. They wouldn't exchange it. I have to send it back. wait 7-12 days for a refund. Then buy it again if its still in stock. Ill be heading to Orvis with my refund. What a shame. Lesson learned.

I bought a Filson umbrella for my husband a while back. The latches/locks failed within a year, but otherwise the umbrella is in perfect shape. I asked about having it repaired and was told that it had reached the end of its life. No one asked me when I bought it! I am willing to pay for the repair, but was brushed off. Their web site says: We guarantee every item made by Filson. No more, no less. We believe in our products and stand by the materials, quality, and workmanship for the lifetime of the product. The product lifetime specifically refers to the time at which, through normal use, the product can no longer function in its intended purpose. I am not sure what Filson considers the "lifetime of the product" but I hate to add this perfectly fine umbrella (except for the lock) to landfill!

I have been wearing Filson Clothing for 40 years. I own more of it than any one else I know. So I am a pretty big fan of the brand. But the new store, while beautiful, is a big disappointment. Filson has obviously decided to go all in on the fashion side of the house and drop any pretense of catering to real outdoors enthusiasts. To be sure some of their products are still the traditional items, but they are getting hard to find among the candles and soaps. The biggest heartbreak of all was that I did not see a single one of the staff who have helped me over the years. Now they all seem replaced with "filson models" who are very friendly but don't know much about the gear or the places one might use it. I may still find the occasion to buy a thing or two. But my sadness weighs heavy on me about this change.

Filson talks a great game on their website, but after they have your money...good luck on any customer service. Here's an email I wrote to their customer service department: "Several years ago, my wife and I were in Portland, OR on vacation. We stopped in the Filson store downtown, as she needed a high-quality coat to use in the cold and rain. The coat we bought seemed great initially, but over time it was apparent that it was a dust magnet--the black coat was soon spotted with hundreds of pieces of fuzz that were impossible to remove. Using a brush was ineffective, and only caused the wax coating to shed. Last year we were on vacation in Seattle, so we decided to stop by your headquarters to see if we could get some help. One of your representatives took a look at the dust and fuzz coated coat, and she told us it was manufactured with a soy-based wax that Filson had discontinued, (She basically admitted it was a failed experiment on Filson's part). We asked what we could do...a credit perhaps on the purchase of a new Filson jacket? She replied the best she could do was give us a tin of the current oil-finish wax to apply ourselves. HUH?? We asked to speak with a manager. The manager repeated the same weak offer. Since we were at the factory, as then asked if the experts there could apply the wax. Nope! We left very dissatisfied. The entire experience was horrible, and doesn't square with the statement on your website proclaiming "We guarantee every item made by Filson. No more, no less. We believe in our products and stand by the quality of workmanship, craftsmanship and materials in each one. We guarantee the lifetime of each item against failure or damage in its intended usage." So what do we do now? My wife has a winter coat that not only looks horrible, it's not waterproof either. I would appreciate a reply with real, practical advice, and I would expect Filson to stand by your guarantee." And Filson's response? "Hello Richard, Thank you for reaching out to Filson! I do sincerely apologize for the experience that you had at our Seattle store, Richard. What we can do is strip the coat of the soy wax by doing an enzyme bath, and then re-wax it using the oil finish wax. Breakdown is as follows for the cost: $75 - Rewax (Longer Jacket Styles) $55 - Enzyme Bath/Odor Removal $7.95 - Return shipping costs I can set you up with an RA to begin that process, if that interests you. If you have any questions, please let us know!. Best regards, Sara Filson Customer Service" So...after spending over $400 on the coat, Filson wants us to spend another $137.95 to make their mistake right. Really?? I would not recommend Filson to anyone, ever.

When I come to Seattle to visit family, I always try to stop by Filson. I really like their hunting gear. My only knock on Filson are their prices. They are definitely expensive, but their quality is very high. I also really like their new store. It is really nice and a lot better than their original downtown Seattle storefront.

Their products may be good, but definitely not so their online customers' service. If you wanna buy their products, buy from other sources like Amazon or something. Their official website is horrible, placed an order on Jan-19th-2019, till now still processing, sent 3 emails, seems into the black hole. Never coming back again!

I have purchased several Filson items after discovering their store in San Francisco. I try my best to purchase products made in the US. Now not all of their products are manufactured in the US but many are. Everything I've purchased is meticulous constructed and holds up exactly the way you would expect. It's not inexpensive but it's a high quality product at a reasonable price. I've seen complaints about the service. I'm both their flagship and SF stores the services has been great, attentive but not intrusive. If you're in Seattle you should definitely stop by and support and longer term local merchant. Unfortunately there's not too many of them left. I'll keep going back.