Jimmy Au
Google
Review of Our Stay (February 15-16)
Our experience at this hotel was incredibly disappointing. Here are the main issues we encountered:
1. Shower and Noise Issues The shower was barely warm. Although our room was spacious, the old wooden floor made disturbing noises, which upset the guests below us. They came up twice, clearly frustrated, and we felt threatened despite only wanting to enjoy our night. We tried to be respectful, but the noise was unbearable. On a positive note, the staff did provide a refund afterward, but overall, I never felt relaxed during our stay. The hotel is located in the middle of nowhere, which was a mixed blessing. When I requested the refund, they suggested marking it as a "no show," seemingly trying to prevent me from leaving a review. I've included several pictures and videos for reference. I strongly advise potential guests to think twice before booking.
2. Breakfast Experience The breakfast options were limited and not very appealing. The staff did not approach us to ask about our coffee preferences, and there was a lack of explanation regarding the breakfast menu.
3. Broken Facilities The hotel facilities appeared outdated and poorly maintained, making it feel more like a three-star establishment rather than the quality advertised. Although I only paid £110, it felt like a scam given the condition of the property.
4. Nice View On a positive note, the view from the hotel was lovely, and I've attached pictures for you to see.
5. Staff Issues Some staff members were rude. We did not receive the room we booked; instead, we were given an older, rustier room on the opposite side of the hotel. The TV was small but did have Netflix. Additionally, there was no complimentary water in the room, and I had to pay £3 for a bottle.
6. Final Recommendation. If you're considering this hotel, I strongly recommend looking elsewhere. Based on our experience, it feels like a scam.