Finca Ixobel

Me & my fiancée stayed at this hotel for a total of 4 nights. The area is beautiful and definitely away from the noise of the main city. The room we stayed in was private and was not connected to the main hotel establishment - giving a little sense of privacy. There was also an area for us to park our rental vehicle during our stay near our bedroom, it was like our temporary house. ||Customer Service 1.0/5:|The check-in to the hotel was very easy and straightforward. We paid roughly $50.00 per night which is not bad for the activities near the finca. Talking about the activities near the finca, there needs to be better advertisement from the staff about the activities nearby. Only during our last day did we learn that there was a cavern nearby that could be explored, a little lake trail in the finca grounds, and available horses for touring. Fortunately, we were able to do the horse tour but wish we were informed of the other activities. The only way we figured out all of these activities was from a group of volunteers working in the finca. ||Room Service 1.0/5:|There was minimal room service. We got clean towels and soap every day, however, our beds were never made at any point during our 4-night stay and I saw no evidence of cleaning. We also asked to use a clothing iron and instead of getting a straightforward answer we instead got from the front desk staff that to use the iron we would have to put a Q200 deposit. Which seemed a little ridiculous since we are guests staying at the finca. I understand that there might be some concern about possible customers stealing the clothing iron… however, the right approach is to explain the situation and ask for the deposit. Not just ask for the deposit in a hostile manner. This was surprising as it was one of the people in charge as they had a black “Finca Ixobel” shirt. We were eventually allowed to borrow the clothing iron without a deposit.||Food Quality & Taste 3.5/5:|The food was a little overpriced for the quantity of food provided, but it was worth it for the taste and quality. However, the finca makes its own bread which was very delicious. We highly recommend that you try the cinnamon roll and the guava spread (which is made in-house). ||Summary 2.0/5:|Overall, if you care about pricing, privacy, the lack of noise, and the activities near the finca then I would recommend coming to Finca Ixobel. Otherwise, if you prefer a hotel experience with standard customer service, room service, and basic amenities I would go with another place. We aren’t personally interested in staying here our next time in Poptun.

I had a great time staying here! The staff were fantastic. The room was great. And the nature was incredible

Love this place! My family took me here when I was a small child multiple times and now I was able to take my family here. Owners are amazing!! We can't wait to go back.

My friend and I recently stayed 5 nights at Finca Ixobel. We found our stay very comfortable and a good value for our money. We had lived and worked for several years in Poptun often visiting the Finca for day escapes during that time. On this visit back to visit friends and their families we stayed at the Finca. ||Our room in the Galaxia was very pleasant --- the second floor room was like a screened in treehouse in the jungle with a private clean bathroom. The bed was very comfortable and the balcony was a nice place to relax in the evening. WiFi connection was excellent. ||The previous reviewer was quite negative about the changes---that was not our experience. Indeed, some things have changed as does everything, but not the character of the place. The patio dining area was being remodeled during our visit. ||The staff were extremely helpful and accommodating to us. We had 2 breakfast/lunch meetings/gatherings with friends and everything was great! The food brought back memories of years ago and I enjoyed the cinnamon biscoches!|Thank you for a making our return visit to Poptun a pleasant stay!

Sadly not at all what we were expecting having wanted to visit for more than 15 years. Neglected, damp rooms, lacking TLC everywhere. Food pretty much inedible. Sadly we cannot recommend.

Really lovely staff and well kept grounds with large clean rooms. Restaurant was very good and popular with locals. We stayed 4 days before leaving for Flores. Staff were helpful with travel plans too. It was rather quiet in terms of guests but it was low season. Wild swimming pool was nice too.

Beautiful place, clean, enjoyable experience.

We enjoyed our stay here. The staff were lovely and nothing was too much trouble. We had damaged our car on arrival which was attended to by a handy man on site free of charge and staff were happy to prepare a pack lunch when we had to leave very early. The place has a relaxed, casual feel. The rooms align with the environment and the food at the restaurant is fantastic. They have a bakery on site and meals are big enough to share and reasonably priced. Highly recommend